- Infosys to implement Oracle Utilities C2M solution to
transform Customer Experience, simplify IT landscape, enhance
transparency and audit controls
BENGALURU, India and
El PASO, Texas, Dec. 14, 2020 /CNW/
-- Infosys (NYSE: INFY), a global leader in
next-generation digital services and consulting, today announced a
strategic partnership with El Paso
Water (EPWater), a municipal utility in El Paso, Texas, to transform its legacy
customer information systems (CIS) with Oracle Utilities Customer
to Meter (C2M). As part of this engagement, Infosys will leverage
its Preconfigured Accelerator for Customer Experience (PACE), to
digitize EPWater's customer engagement and billing platforms.
A platinum level member of the Oracle Partner Network (OPN),
Infosys will accelerate the implementation of Oracle Utilities C2M
on a platform-as-a-service (PaaS) model, along with cloud solutions
for Customer Self Service and Mobile Workforce Management, with its
PACE framework to deliver accuracy and efficiency. This empowers
EPWater with an agile and flexible platform that commits to minimum
customization with improved system agility and interoperability.
Infosys' Robotic Process Assistant on proprietary AssistEdge
framework will enable EPWater to seamlessly automate repetitive
processes. The implementation allows EPWater to leverage new tools
and processes to elevate customer experience and bolster employee
productivity. As part of this partnership, Infosys will simplify
and modernize EPWater's IT landscape with a scalable architecture
to improve audit control mechanisms and financial transparency.
Marcela Navarrete, Vice
President at EPWater, said, "This is an ambitious
undertaking with multiple system upgrades simultaneously, but it's
a necessary project to help us make a leap forward to improve both
efficiency and customer satisfaction."
Ashiss Kumar Dash, SVP and Segment Head - Services,
Utilities, Resources, Energy, Infosys, said, "We are
delighted to partner with EPWater in their customer service
transformation journey. In our past implementations, we have seen
our utility clients reap numerous benefits from the flexibility,
nimbleness, and cost-effectiveness of Infosys PACE solution on the
Oracle C2M and Customer Care and Billing (CC&B) platforms. With
deep knowledge in areas of Customer Care and Billing, C2M, meter
data, and mobile workforce management guided by industry-best
practices, Infosys is committed to deliver superior customer
experience and employee engagement."
About EPWater
With oversight by the Public Service Board, El Paso Water
provides water, wastewater, reclamation and stormwater management
services for residential and commercial customers in the
City of El Paso and wholesale
services for some areas in El Paso County. The utility is
recognized as a national leader for its innovative water supply
strategy that includes water reuse, inland desalination and
conservation.
Visit epwater.org for more information.
About Infosys
Infosys is a global leader in next-generation digital services
and consulting. We enable clients in 46 countries to navigate their
digital transformation. With nearly four decades of experience in
managing the systems and workings of global enterprises, we
expertly steer our clients through their digital journey. We do it
by enabling the enterprise with an AI-powered core that helps
prioritize the execution of change. We also empower the business
with agile digital at scale to deliver unprecedented levels of
performance and customer delight. Our always-on learning agenda
drives their continuous improvement through building and
transferring digital skills, expertise, and ideas from our
innovation ecosystem.
Visit www.infosys.com to see how Infosys (NYSE: INFY) can
help your enterprise navigate your next.
Safe Harbor
Certain statements in this release concerning our future growth
prospects, financial expectations and plans for navigating the
COVID-19 impact on our employees, clients and stakeholders are
forward-looking statements intended to qualify for the 'safe
harbor' under the Private Securities Litigation Reform Act of 1995,
which involve a number of risks and uncertainties that could cause
actual results to differ materially from those in such
forward-looking statements. The risks and uncertainties relating to
these statements include, but are not limited to, risks and
uncertainties regarding COVID-19 and the effects of government and
other measures seeking to contain its spread, risks related to an
economic downturn or recession in India, the United
States and other countries around the world, changes in
political, business, and economic conditions, fluctuations in
earnings, fluctuations in foreign exchange rates, our ability to
manage growth, intense competition in IT services including those
factors which may affect our cost advantage, wage increases in
India, our ability to attract and
retain highly skilled professionals, time and cost overruns on
fixed-price, fixed-time frame contracts, client concentration,
restrictions on immigration, industry segment concentration, our
ability to manage our international operations, reduced demand for
technology in our key focus areas, disruptions in telecommunication
networks or system failures, our ability to successfully complete
and integrate potential acquisitions, liability for damages on our
service contracts, the success of the companies in which Infosys
has made strategic investments, withdrawal or expiration of
governmental fiscal incentives, political instability and regional
conflicts, legal restrictions on raising capital or acquiring
companies outside India,
unauthorized use of our intellectual property and general economic
conditions affecting our industry and the outcome of pending
litigation and government investigation. Additional risks that
could affect our future operating results are more fully described
in our United States Securities and Exchange Commission filings
including our Annual Report on Form 20-F for the fiscal year ended
March 31, 2020. These filings are
available at www.sec.gov. Infosys may, from time to time,
make additional written and oral forward-looking statements,
including statements contained in the Company's filings with the
Securities and Exchange Commission and our reports to shareholders.
The Company does not undertake to update any forward-looking
statements that may be made from time to time by or on behalf of
the Company unless it is required by law.
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SOURCE Infosys