Humana Receives J.D. Power Award for Best in Customer Satisfaction with Dental Plans
June 16 2022 - 10:00AM
Business Wire
Humana also ranked the highest in three
categories – Communication, Plan Cost and Customer Service
Experience – in the 2022 U.S. Dental Plan Satisfaction Study
Leading health and well-being company Humana Inc. announced
today that it has received the highest ranking in the J.D. Power
2022 U.S Dental Plan Satisfaction Study. In the study results,
Humana also ranked #1 across three factors measured: plan cost,
communication and customer service experience.
Profiling the largest dental insurance companies in the country,
this benchmarking survey examines how each aspect of the
customer-insurer relationship impacts perceptions of the company
and identifies critical service standards for greater satisfaction.
The study measures overall customer satisfaction based on
performance in five factors: claims and reimbursement,
communication, customer service, plan cost and plan coverage.
“Customers are at the center of our mission every day, so
receiving this recognition from our dental members is incredibly
meaningful to our organization,” said Mike Tilton, Senior Vice
President, Specialty & Employer Group Business at Humana. “Our
approach to human care focuses on whole health, and this honor
underscores the impact we’re bringing to members through our broad
network of dental providers across the country.”
Data was collected from March through April 2022. Members
surveyed were enrolled in a dental plan with their insurance
provider and had used their plan in the last twelve months. All
completed surveys were weighted to reflect market share for each
company.
“Ranking #1 in plan cost, communication and customer service
experience, in particular, is a testament to our associates’
commitment to providing long-term value, while continually
elevating the customer experience of our members,” said Tilton.
“From our innovative products that enhance access to care,
including in-office dental clinics and teledentistry services, to
our commitment to drive affordability, we are always striving to
identify new ways to meet the needs of communities across the
United States.”
About Humana
Humana Inc. (NYSE: HUM) is committed to helping our millions of
medical and specialty members achieve their best health. Our
successful history in care delivery and health plan administration
is helping us create a new kind of integrated care with the power
to improve health and well-being and lower costs. Our efforts are
leading to a better quality of life for people with Medicare,
families, individuals, military service personnel, and communities
at large.
To accomplish that, we support physicians and other health care
professionals as they work to deliver the right care in the right
place for their patients, our members. Our range of clinical
capabilities, resources and tools – such as in-home care,
behavioral health, pharmacy services, data analytics and wellness
solutions – combine to produce a simplified experience that makes
health care easier to navigate and more effective.
More information regarding Humana is available to investors via
the Investor Relations page of the company’s web site at
www.humana.com, including copies of:
- Annual reports to stockholders
- Securities and Exchange Commission filings
- Most recent investor conference presentations
- Quarterly earnings news releases and conference calls
- Calendar of events
- Corporate Governance information
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version on businesswire.com: https://www.businesswire.com/news/home/20220616005600/en/
Nicole Hebert Communications Director, Group, Military &
Specialty Segment nhebert@humana.com 317.318.4857
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