Citi Expands Assistance to U.S. Customers Impacted by COVID-19
April 07 2020 - 8:30AM
Business Wire
Additional Assistance Measures Broadened to
Include Credit Card Payment Deferrals & Additional Fee
Waivers
Citi announced today it is expanding assistance to U.S.
customers impacted by COVID-19 through a range of new measures,
including credit card payment deferrals and additional fee waivers.
This announcement expands the assistance that Citi announced on
March 6th, which included fee waivers for Citibank retail bank
customers, hardship programs, and additional small business
support.
“As COVID-19’s impact to consumers, small businesses and
industries grows across the country, we are expanding our
assistance measures to support our customers and reassure them that
we are here to help should they need it,” said Anand Selva, CEO,
Citi’s U.S. Consumer Bank. “We stand with our customers at this
difficult time and will continue to do our part to support the
individuals and communities impacted.”
Citi customers who have been impacted by COVID-19 may now be
eligible for the following additional assistance measures, upon
request:
- Retail Bank: Fee waivers on safe deposit box fees and
non-Citi ATM usage fees. We are also extending fee waivers on
monthly service fees as well as penalty waivers for early
Certificate of Deposit withdrawals until May 8, 2020.
- Credit Cards: Fee waivers on late fees and deferral of
minimum payments for two months. We will report an account as
current to the credit bureaus during the waiver period, unless the
account was delinquent before the waiver period began.
- Small Business: We are extending fee waivers on monthly
service fees and remote deposit capture fees, as well as penalty
waivers for early Certificate of Deposit withdrawals until May 8,
2020. In addition, we are participating in the Small Business
Administration’s Paycheck Protection Program.
Customers may also be eligible for additional “always on”
assistance programs, upon request:
- Credit Cards: We have a range of collection forbearance
programs. Customers should text “App” to 692-484 and we'll send
them a link to Message Us in the Citi Mobile App.
- Mortgage: Citi's mortgage sub-servicer Cenlar FSB is
offering 90-day forbearance for Citi’s mortgage loans where the
borrower is experiencing hardship. In addition, foreclosures and
evictions have been paused for 60 days. For questions, customers
should contact Cenlar directly at 1-855-839-6253.
- Student Loan: Through its subservicer Firstmark, Citi is
providing forbearance programs for student loans to provide
additional peace of mind during this time. For questions, customers
should contact Firstmark directly at 1-888-538-7378.
These measures expand the assistance Citi announced on March
6th, for eligible individual and Small Business customers impacted
by COVID-19. These included fee waivers on monthly service fees,
waived penalties for early CB withdrawals as well as fee waivers
for remote deposit capture for Small Business customers. In
addition, Small Business bankers are available after hours and
weekends for support. They were effective Monday, March 9, 2020 for
an initial thirty days and are being extended until May 8,
2020.
We will continue to monitor the situation to determine extension
or expansion of available assistance.
To ensure that the assistance request process is as seamless as
possible, impacted credit card customers should submit a request
digitally. Customers will receive immediate confirmation that their
request was received and a follow up communication with additional
details. Impacted retail bank and small business customers should
call the number on the back of their debit card or recent bank
statement. To manage call volume, customers with general questions
about assistance measures should visit Citi.com/covid19 for
details.
For day-to-day banking needs, we encourage customers to access
their accounts 24/7 using Citibank Online or the Citi Mobile App to
check balances, transfer funds, deposit checks or find the nearest
ATM, including more than 65,000 fee-free ATMs nationwide.
Citi has taken a number of precautionary measures to help
protect colleagues and clients in its branches, including
augmenting daily cleaning procedures with the use of stronger
disinfectant products on high-touch surfaces, making hand sanitizer
readily available, educating branch teams on best practices
recommended by the Centers for Disease Control and practicing
social distancing to help reduce the spread of COVID-19 while
serving our customers when they need us most.
Citi
Citi, the leading global bank, has approximately 200 million
customer accounts and does business in more than 160 countries and
jurisdictions. Citi provides consumers, corporations, governments
and institutions with a broad range of financial products and
services, including consumer banking and credit, corporate and
investment banking, securities brokerage, transaction services, and
wealth management.
Additional information may be found at www.citigroup.com |
Twitter: @Citi | YouTube: www.youtube.com/citi | Blog:
http://blog.citigroup.com | Facebook: www.facebook.com/citi |
LinkedIn: www.linkedin.com/company/citi
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version on businesswire.com: https://www.businesswire.com/news/home/20200407005477/en/
Jennifer Bombardier, jennifer.bombardier@citi.com
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