BLOOMFIELD, Conn., Sept. 29, 2020 /PRNewswire/ -- The Cigna
Resilience Index, the largest study of resilience in
the United States to date, finds
that resilience is at risk for 60 percent of Americans.
Experience the interactive Multichannel News Release here:
"As individuals, our resilience is being tested today in
numerous ways. And, it's understandable that the challenges
Americans are confronting, whether related to the pandemic, social
injustice, the economic climate or other issues, would take a toll
on children and working adults alike," said David M. Cordani, President and Chief Executive
Officer, Cigna. "Armed with the unique insights from the Cigna
Resilience Index, we now better understand that resilience is
not a static attribute, but functions more like a muscle that can
be strengthened and grown over time. We view our research findings
as a call to action to provide Americans with the tools and support
they need to not only survive this moment and future crises, but
ultimately, to thrive in the face of them."
Resilience, commonly defined as the ability to quickly recover
from challenges, has been a key theme of 2020 and will be moving
forward. The Cigna Resilience Index, developed in
partnership the Resilience Research Centre, evaluated two cohorts:
school- and university-age communities (students ages 5-17 and
their parents, and young adults ages 18-23) and the American
workforce (ages 18+).
Among the robust findings from the Cigna Resilience
Index, the data shows that children entering their
early pre-teen years (11-13) often experience a sharp decline in
resilience that continues through age 23, with most acute levels of
low resilience occurring between the ages of 18-23.
Results also show that only 37 percent of full-time workers
having high resilience. Moreover, one-third of full-time workers
(33 percent) and one-third of essential workers (32 percent) say
they almost never have workplace discussions about the impact of
COVID-19 on them, their families and their mental health.
The consequences of low resilience can have lasting effects on
people and businesses. Children with lower resilience are more
likely to have lower self-esteem, perform worse in the classroom,
have lower educational aspirations and require treatment for a
mental or behavioral health issue. In adult workers, low resilience
has a direct impact on business outcomes, as it is correlated to
lower job satisfaction, engagement, performance and retention.
Without the ability to cope with challenges, adults are also more
likely to experience stress, anxiety and depression and resort to
negative coping strategies, such as social withdrawal and/or
"The Cigna Resilience Index, along with our recent
Loneliness Index, show just how prevalent these emotional issues
are today. We've seen the trajectory all too often – people suffer
loneliness, which can lead to depression, addiction and other
chronic health conditions," added Cordani. "Through Cigna and
Evernorth, our newly-launched health services brand, we will
continue to innovate, evolve and expand services and partnerships
to help people improve their mental health and emotional
well-being. To create a healthier tomorrow, we must help people
cope with life's challenges in a more positive way."
ABOUT THE CIGNA RESILIENCE INDEX
The Cigna Resilience Index: Children surveyed 5,000
parents and their children ages 5-17, and 1,500 young adults
ages 18-23 and the Cigna Resilience Index: Workforce
surveyed 5,000 adults ages 18+.
Children Key Findings:
- Resilience Curve: 45 percent of those ages 5-10 are
considered resilient, but that number decreases to only 34 percent
at ages 11-13 and further declines to only 22 percent in young
adults ages 18-23. Resilience increases again as people eventually
- Sense of Belonging: Approximately three in ten
children say they only sometimes or do not "fit in," and those who
say they do not "fit in" are more than 20 times more likely to have
low resilience. Young adults with low resilience are 5 times less
likely than those with high resilience to feel that people like to
spend time with them (96 percent vs. 17 percent).
- Social Media Use: Children who use social media for less
than 5 hours a day are more likely to be resilient than children
using it for more than 5 hours a day (42 percent vs. 30 percent).
But, children who create original content are more likely to be
resilient than children who consume content (39 percent vs. 34
Workforce Key Findings:
- Employment Status: Only 37 percent of full-time
workers are considered highly resilient. Full-time workers have the
highest resilience levels, with resilience decreasing as workers
move from full-time employment to part-time employment to
- Sense of Belonging: Full-time workers with lower
resilience are 16 times less likely to say that people like to
spend time with them (95 percent vs. 6 percent).
- Diversity & Inclusivity: Full-time workers in more
diverse workplaces and those who have frequent conversations at
work about systemic racism are more likely to be highly resilient
(40 percent vs. 28 percent, 48 percent vs. 36 percent).
- Access to Mental Health Services: Workers with
access to expanded mental health services are more likely to be
resilient than those without access (48 percent vs. 35
Today, the company is launching GROW FORTH: A Cigna
Approach to Building Greater Resilience as a
free resource to help people learn more about the various aspects
of improving resilience. Cigna is also introducing a toll-free
School Community Support Line within Miami-Dade County and
Nashville school districts for the
2020-2021 academic year to help build resilience and improve
well-being in students. For the full research report and to learn
more about GROW FORTH, please visit CignaResilience.com.
This recent work builds upon Cigna's recent studies on mental
health and well-being, including Global Well-Being 360 and
Loneliness in America.
Cigna Corporation is a global health service company dedicated
to improving the health, well-being and peace of mind of those we
serve. Cigna delivers choice, predictability, affordability and
access to quality care through integrated capabilities and
connected, personalized solutions that advance whole person health.
All products and services are provided exclusively by or through
operating subsidiaries of Cigna Corporation, including Cigna Health
and Life Insurance Company, Cigna Life Insurance Company of
New York, Connecticut General Life
Insurance Company, Evernorth companies or their affiliates, Express
Scripts companies or their affiliates, and Life Insurance Company
of North America. Such products
and services include an integrated suite of health services, such
as medical, dental, behavioral health, pharmacy, vision,
supplemental benefits, and other related products including group
life, accident and disability insurance. Cigna maintains sales
capability in over 30 countries and jurisdictions, and has more
than 185 million customer relationships around the world. To learn
more about Cigna®, including links to follow us on Facebook or
Twitter, visit www.cigna.com.
1 (860) 840-4354
i Largest US study of resilience
using the CYRM and ARM scales.
ii Ponte, K. (2020, April 20).
Coronavirus: Building Mental Health Resilience. Retrieved September
09, 2020, from
iii How to build resiliency. (2020,
May 15). Retrieved September 09, 2020, from