Charles Schwab Ranks Highest Among DIY Investors in the J.D. Power 2019 U.S. Self-Directed Investor Satisfaction Study
April 04 2019 - 8:30AM
Business Wire
Schwab achieves highest scores in Interaction,
Account Information, Commissions and Fees, Product Offerings, and
Information Resources
Charles Schwab has received the highest ranking among DIY
investors in overall satisfaction nationwide in the J.D. Power 2019
U.S. Self-Directed Investor Satisfaction Study. With an index score
of 805 on a 1,000-point scale, Schwab scored 37 points above the
overall satisfaction industry average, and received the highest
scores in the areas of interaction, account information,
commissions and fees, product offerings, and information
resources.
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Charles Schwab executive vice president and head of Schwab
Investor Services Terri Kallsen said, “In announcing this ranking,
J.D. Power emphasizes that Schwab’s commitment to expanding access
to investing, providing our clients with more choices, and lowering
costs to help them achieve better outcomes is earning and building
their trust and loyalty. We’re gratified that clients are
responding well to our enhanced product offerings and value
proposition, and are equally focused on serving them where, when
and how they choose.”
Earlier this year Schwab doubled its lineup on the Schwab ETF
OneSource™ platform to more than 500 ETFs with $0 online
commissions, no enrollment requirements and no early redemption
fees or activity assessment fees. Last year, the firm eliminated
minimums for individual U.S. brokerage and retirement accounts, and
lowered the operating expense ratios on five Schwab market cap
index mutual funds, removed investment minimums, and consolidated
share classes across a variety of Schwab mutual funds.
In recent years, Schwab has also expanded its suite of products
and services aimed at full-service investors, particularly in the
area of wealth management. Assets enrolled in Schwab’s advisory
solutions stood at $272.4 billion at the end of 2018, a year during
which the firm attracted a record 1.6 million new brokerage
accounts, up 9% from the previous year; total brokerage accounts
stood at 11.6 million.
The company now serves more than $3.5 trillion in client assets
through multiple channels 24/7, including 350 branches.
The official J.D. Power press release can be viewed here.
About Charles Schwab
At Charles Schwab, we believe in the power of investing to help
individuals create a better tomorrow. We have a history of
challenging the status quo in our industry, innovating in ways that
benefit investors and the advisors and employers who serve them,
and championing our clients’ goals with passion and integrity.
More information is available at www.aboutschwab.com. Follow us
on Twitter, Facebook, YouTube and LinkedIn.
Disclosures
Charles Schwab received the highest numerical score in the DIY
segment of the J.D. Power 2019 Self-Directed Investor Satisfaction
Study of investors’ satisfaction who use self-directed investment
firms. Visit jdpower.com/awards.
Through its operating subsidiaries, The Charles Schwab
Corporation (NYSE: SCHW) provides a full range of securities
brokerage, banking, money management and financial advisory
services to individual investors and independent investment
advisors. Its broker-dealer subsidiary, Charles Schwab & Co.,
Inc. (member SIPC, www.sipc.org), and affiliates offer a complete
range of investment services and products including an extensive
selection of mutual funds; financial planning and investment
advice; retirement plan and equity compensation plan services;
compliance and trade monitoring solutions; referrals to independent
fee-based investment advisors; and custodial, operational and
trading support for independent, fee-based investment advisors
through Schwab Advisor Services. Its banking subsidiary, Charles
Schwab Bank (member FDIC and an Equal Housing Lender), provides
banking and lending services and products. More information is
available at www.schwab.com and www.aboutschwab.com.
Charles Schwab Investment Management, Inc. (CSIM) is the
investment advisor for Schwab Funds which are distributed by
Charles Schwab & Co., Inc. (Schwab), Member SIPC. CSIM and
Schwab are separate but affiliated companies and subsidiaries of
The Charles Schwab Corporation.
Investment Products: Not FDIC Insured • No Bank Guarantee •
May Lose Value.
Some links provided in this press release take you to websites
not owned by Charles Schwab or its affiliates. Charles Schwab is
not responsible for the content on those websites and does not
provide, edit, or endorse any of the content. Those non-affiliated
companies are wholly responsible for the content and features found
on their sites.
© 2019 Charles Schwab & Co., Inc., All rights reserved.
Member SIPC.
(0419-9KGW)
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Hibah ShariffCharles Schwab415-667-0507hibah.shariff@schwab.com
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