Alibaba.com honors this milestone by extending
Trade Assurance's 30-day money-back protection to 60 days for
qualifying orders placed from July 17
to– August 17, 2023
NEW
YORK, July 26, 2023 /PRNewswire/ -- Alibaba.com,
a leading platform for global business-to-business (B2B) e-commerce
and part of Alibaba International Digital Commerce Group (AIDC),
today celebrates the eighth anniversary of Trade Assurance, its
proprietary set of buyer protection services that covers every
stage of the purchasing journey when orders are placed and paid
through Alibaba.com.
Introduced to help small and medium-sized enterprises
(SMEs) mitigate some of the risks associated with global
trade, Alibaba.com's Trade Assurance program has protected nearly
160 million transactions to date. These protections include
offering buyers secure and easy ways to pay for their B2B orders,
escrow services for transaction safety, as well as safeguards
against unforeseen circumstances such as product quality issues and
shipping delays. Trade Assurance protections not only apply to
ready-to-ship products, but also custom-made products. In the
unlikely event an issue arises during a purchase protected by Trade
Assurance, Alibaba.com provides mediation between buyers and
suppliers to reach a resolution.
"Trade Assurance's launch eight years ago signaled our
transition from a buyer-supplier matching platform to a transaction
platform that helps both buyers and suppliers grow," said
Yikun Shao, Head of North America
Supply Chain at Alibaba.com. "With offerings like escrow services
enhancing transaction safety and our money-back protection if
products are not up to the buyer's standard, Trade Assurance
provides SMEs that are spending thousands of dollars on B2B orders
with peace of mind from payment to delivery."
To mark Trade Assurance's eight-year anniversary, Alibaba.com is
extending its 30-day money-back protection to a 60-day money-back
protection for qualifying orders placed from July 17 to August 17. This means new buyers are
eligible to claim a refund in the event of an unsatisfactory order
up to 60 days after purchase. This offer is only applicable to
Ready-to-ship orders and available to buyers selecting the "Include
60-day money-back protection with my order" option on the "Place
Order" page during order placement.
Making B2B orders can be stressful when considering costs,
expected quality, shipment time, and more. With Trade Assurance,
buyers can be confident that they are protected throughout the
whole process.
"We place anywhere between one to four orders on Alibaba.com
every month. We had a product order delivered that was of the wrong
size and color, but Alibaba.com was able to step in, mediated it
and resolved the situation in our favor. Trade Assurance really
creates a peace of mind, just knowing that both the supplier and
ourselves are protected for the whole transaction," Brandon Cubina and Lay Cubina, co-founders of
Nodnal Co. and Anibucco.
Alibaba.com remains dedicated to serving both buyers and
suppliers as they balance their distinct needs and navigate the
current supply chain and logistics landscape. By introducing new
product innovations, technology and resources, the company supports
SMEs as they seek to differentiate and scale their business while
exploring new opportunities to compete on the global stage.
Full terms and conditions for the "Extended 60-day money-back
protection" promotion can be found here.
About Alibaba.com
Launched in 1999, Alibaba.com is a
leading platform for global business-to-business (B2B) e-commerce
that serves buyers and suppliers from over 190 countries and
regions around the world. It is engaged in services covering all
aspects of commerce, including providing businesses with tools that
help them reach a global audience for their products and helping
buyers discover products, find suppliers and place orders online
fast and efficiently. Alibaba.com is part of Alibaba International
Digital Commerce Group.
Media Contact
alibaba@finnpartners.com
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SOURCE Alibaba.com