Archway Marketing Services Moves to Cloud with 8x8 XCaaS to Drive Technology Enhancement Initiative
August 04 2021 - 8:55AM
Business Wire
Marketing Logistics and Supply Chain Provider
Enhances Employee and Customer Experience Using Integrated Contact
Center and Voice Communications, and 8x8 Voice for Microsoft
Teams
8x8, Inc. (NYSE: EGHT), a leading integrated cloud
communications platform provider, today announced that Archway
Marketing Services, a leading provider of supply chain services,
has selected 8x8 XCaaS (eXperience Communications as a Service) to
enhance employee communications and customer engagement. Archway
will deploy 8x8’s integrated, cloud communications and contact
center product with the 8x8 Voice for Microsoft Teams direct
routing solution to drive its technology enhancement initiative
across 12 locations for more than 700 employees.
Archway offers a suite of proven logistics solutions to
streamline marketing, product support, and execution through the US
and Canada. As the company grew, disparate on-premises solutions
and downtime disrupted business, especially as the company was
expanding hybrid work initiatives. Archway needed a reliable
communications solution that would allow distributed employees and
agents in the US and Canada to engage quickly and effectively with
each other and customers.
“We take pride in our availability and commitment to our
customers. We knew we needed an integrated cloud-based
communications and customer engagement platform when our legacy
on-premises systems were no longer supporting the level of service
customers required,” said Jeff Kish, Chief Technology Officer,
Archway Marketing Services. “8x8 provides us with the integrated
communications tools we need to ensure uninterrupted collaboration
and engagement not only with our customers, but across all of our
teams in the US and Canada. 8x8 XCaaS enables our employees to work
from anywhere so we can continue delivering the exceptional
services customers expect.”
With 8x8 XCaaS, Archway is able to improve collaboration and
reliability, ensure business resiliency, and strengthen its
operate-from-anywhere workforce. 8x8 XCaaS includes integrated
contact center, voice, video meetings, and chat capabilities, and
is built on the resilient, secure, and compliant 8x8 Experience
Communications Platform, which offers the highest levels of
reliability. Following a service outage with Archway’s previous
provider, 8x8 worked with the company to establish a new cloud
communications service for one of their locations within 72 hours.
Additionally, 8x8 Voice for Microsoft Teams allows Archway
employees to continue leveraging a native Teams interface for
collaboration and engagement while using 8x8’s enterprise-grade
telephony and the Microsoft-certified for Teams 8x8 Contact Center
solution.
“New work requirements are clearly highlighting that legacy,
on-premises technology no longer meets the employee and customer
experience needs for a distributed workforce. The ability to
transition smoothly and quickly to the cloud is imperative,” said
Amrit Chaudhuri, Chief Marketing Officer, 8x8, Inc. “Enterprises,
like Archway, are recognizing the value of a single-vendor
integrated cloud and contact center solution for driving customer
success and growth efforts. We look forward to continuing our
partnership with Archway and enabling their technology enhancement
journey.”
About Archway Marketing Services:
Archway is a leading provider of logistics and supply chain
services for some of the world’s biggest brands. They’re known for
the best brains and hands that service, source and distribute for
large companies to help their clients market, sell and distribute
products better than they already do. Archway team members solve
client challenges and deliver results with greater efficiencies and
better customer experiences by putting people first, collaborating
with others and working with unstoppable passion to deliver on
their commitments. Operating 3.5 million square feet of
distribution space in 12 metropolitan areas across North America,
the company has approximately 1500 employees.
About 8x8, Inc.
8x8, Inc. (NYSE: EGHT) is transforming the future of business
communications as a leading Software-as-a-Service provider of
contact center, voice communications, video, chat and API solutions
powered by one global cloud communications platform. 8x8 empowers
workforces worldwide to connect individuals and teams so they can
collaborate faster and work smarter. Real-time business analytics
and intelligence provide businesses unique insights across all
interactions and channels so they can delight end-customers and
accelerate their business. For additional information, visit
www.8x8.com, or follow 8x8 on LinkedIn, Twitter and Facebook.
8x8® and 8x8 X Series™ are trademarks of 8x8, Inc.
Caution Concerning Forward-Looking Statements
This press release contains forward-looking statements. Readers
are cautioned that such forward-looking statements involve risks
and uncertainties that could cause actual events or our actual
results to differ materially from those expressed in any such
forward-looking statements. Readers are directed to 8x8’s periodic
and other reports filed with the Securities and Exchange Commission
(SEC) for a description of such risks and uncertainties. 8x8
undertakes no obligation to update any forward-looking
statements.
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version on businesswire.com: https://www.businesswire.com/news/home/20210804005300/en/
Media: John Sun, 1-408-692-7054 john.sun@8x8.com
Investor Relations: investor.relations@8x8.com
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