Coca-Cola Europacific Partners Indonesia Taps 8x8 CPaaS to Enhance Mobile Experience for Business-to-Business (B2B) Customers in Indonesia
August 02 2021 - 8:55AM
Business Wire
Deploys 8x8 SMS API to Ensure Mobile App
Security with One-Time Password (OTP) Multi-Factor
Authentication
8x8, Inc. (NYSE: EGHT), a leading integrated cloud
communications platform, today announced that Coca-Cola Europacific
Partners (CCEP) Indonesia is using the 8x8 CPaaS SMS API to provide
distributors and retailers with a secure mobile experience for
managing orders and deliveries.
Coca-Cola Europacific Partners or CCEP Indonesia, as one of the
leading consumer goods companies in the world, operates eight
manufacturing facilities in Indonesia, selling and distributing
seven categories of non-alcoholic beverage brands to serve more
than 450,000 large and small retail outlets in the world’s fourth
most populous country. As part of CCEP Indonesia’s digital
transformation journey to expand its efforts to the front end of
the business, the company launched the Klik Toko app as an
integrated digital solution for all Business-to-Business (B2B)
customers in Indonesia.
“Our customers, including general trade outlets, are the most
important and vital part of our business, and we are committed to
create the opportunity to provide a fast and a superior service for
them, including investing in digital technology. Klik Toko is one
of the central elements of our transformation efforts as we invest
in making it easier for our partners to do business with us,” said
Lakshman Peiris, Marketing Director of Coca-Cola Europacific
Partners Indonesia. “The partnership with 8x8 enhances Klik Toko’s
security while accelerating and automating user verification. In
addition, this delivers a great onboarding experience, allowing
users to securely use the app and gain the benefits offered through
Klik Toko.”
CCEP Indonesia partnered with 8x8 to deploy multi-factor
authentication services for the Klik Toko app to ensure data and
systems are accessed securely. When a person creates or logs into a
Klik Toko account, the 8x8 SMS API enables user verification by
connecting the app to CCEP Indonesia’s back-end systems. A one-time
password (OTP) is generated and sent to the user via a SMS message,
which must be entered within a specific timeframe to gain
authorized access to the account.
The Klik Toko app has seen increasing adoption since being
launched while providing CCEP Indonesia with operational
efficiencies as well as being great for business partners. “A
well-designed app with great collaboration capabilities helps to
create a safe and convenient way in building strong communication
and engagement with customers,” Peiris added. “We’re looking
forward to evaluating results and seeing how we can utilize other
8x8 CPaaS capabilities in the future as usage increases.”
“Organizations around the world are enhancing customer
engagement to meet the new requirements of a mobile-first business
environment and workforce,” said Olivier Gerhardt, Managing
Director of CPaaS at 8x8, Inc. “Coca-Cola Europacific Partners
Indonesia recognizes the importance of providing its business
partners with a frictionless, secure mobile experience. We look
forward to working with them to introduce more personalization and
other real-time communications services to achieve their business
goals.”
About 8x8 CPaaS Solutions
The 8x8 CPaaS portfolio of APIs and embeddable applications,
including SMS, voice chat apps, video and performance monitoring,
empowers organizations to extend and customize communications that
reimagine workflows and customer interactions for enhanced employee
and customer experiences. The low code, no code capabilities enable
organizations with any level of technical capability to leverage
digital channels and even embed video meetings into apps and
websites in minutes. Through a network of more than 160 top-tier
carriers covering over 190 countries and territories, 8x8 CPaaS
allows organizations to reliably and securely reach their customers
no matter where they are.
Get the IDC MarketScape: Worldwide Communications Platform as a
Service 2021 Vendor Assessment excerpt to learn more about 8x8's
CPaaS capabilities and why the IDC MarketScape recognized the
company as a Major Player.
About Coca-Cola Europacific Partners
Coca-Cola Europacific Partners is one of the leading consumer
goods companies in the world. We make, move and sell some of the
world’s most loved brands – serving 600 million consumers and
helping 1.75 million customers across 29 countries grow. We combine
the strength and scale of a large, multi-national business with an
expert, local knowledge of the customers we serve and communities
we support.
Coca-Cola Europacific Partners Indonesia operates eight
manufacturing facilities in Sumatra, Java, and Bali, employs a
direct workforce of more than 5,500 people, and distributes a
million cases of refreshing drinks to more than 460,000 outlets
across the nation. We are also committed to make a distinct and
positive contribution to the areas we operate, by running various
initiatives, such as: Bali Beach Clean Up, support Green School
(Adiwiyata School) program, Coca-Cola Forest, and Waste Bank
Development Program in several cities.
Coca-Cola Europacific Partners is listed on Euronext Amsterdam,
the New York Stock Exchange, London Stock Exchange and on the
Spanish Stock Exchanges, trading under the symbol CCEP. For more
information about CCEP, please visit www.cocacolaep.com &
follow CCEP on Twitter at @CCEP.
About 8x8, Inc.
8x8, Inc. (NYSE: EGHT) is transforming the future of business
communications as a leading Software-as-a-Service provider of
contact center, voice communications, video, chat and API solutions
powered by one global cloud communications platform. 8x8 empowers
workforces worldwide to connect individuals and teams so they can
collaborate faster and work smarter. Real-time business analytics
and intelligence provide businesses unique insights across all
interactions and channels so they can delight end-customers and
accelerate their business. For additional information, visit
www.8x8.com, or follow 8x8 on LinkedIn, Twitter and Facebook.
8x8® and 8x8 X Series™ are trademarks of 8x8, Inc.
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version on businesswire.com: https://www.businesswire.com/news/home/20210802005260/en/
8x8, Inc.: Media: John Sun, 1-408-692-7054
john.sun@8x8.com Investor Relations:
investor.relations@8x8.com Coca-Cola Europacific Partners
Indonesia: Amelia Naomi Amelia.naomi@ccamatil.com
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