The Office of Public Works in Ireland Enhances Digital and Technology Strategy with 8x8 XCaaS
July 29 2021 - 8:55AM
Business Wire
8x8 XCaaS Continues to Demonstrate Strong
Momentum Helping Ireland and the UK Public Sector Organisations
Improve Employee and Customer Engagement
8x8, Inc. (NYSE: EGHT), a leading integrated cloud
communications platform provider, today announced that the Office
of Public Works (OPW) in Ireland has implemented 8x8 XCaaS
(Experience Communications as a Service), an integrated contact
centre, voice, video meetings, and chat solution, to enable its
digital and technology strategy.
One of Ireland’s oldest government agencies, responsible for
property management, heritage services, and flood risk management,
OPW was challenged by disparate legacy telephony systems that could
not meet the needs of its increasingly hybrid workforce. With more
than 2,500 staff members – including contingent, seasonal workers –
located at 140 sites across the Republic of Ireland, OPW needed a
modern cloud communications platform that was cost-effective and
reliable, providing the organisation the agility to allow staff to
communicate and collaborate with customers, and each other, from
anywhere, and on any device.
With 8x8 XCaaS, OPW is able to improve manageability and
reliability, ensure organisational resilience, and enable an
operate-from-anywhere workforce. 8x8 XCaaS is built on the 8x8
Experience Communications Platform, a reliable, secure, and
compliant cloud platform that offers the highest levels of
reliability with the industry’s only financially-backed,
platform-wide 99.99 percent SLA across an integrated Contact Centre
as a Service (CCaaS) and Unified Communications as a Service
(UCaaS) solution.
Working with 8x8, OPW smoothly transitioned staff and
communications capabilities to their new headquarters in Dublin,
and across all of their sites, without losing connection with
colleagues, partners and customers. OPW’s commitment to being
client focused, ensuring timely delivery of services, and providing
value for money was made possible with 8x8’s integrated
communications, collaboration, and customer engagement product.
The OPW deployment of 8x8 XCaaS further demonstrates 8x8’s
continued growth within the Public Sector in Ireland and the
UK:
- The number of UK public sector customers has nearly doubled
year-over-year, ending March 31, 2021.
- 8x8 XCaaS is now deployed by more than a third of London’s
boroughs.
- More than 20 NHS Trusts have deployed 8x8 XCaaS in the last 12
months.
- Additional public sector organisations who recently signed and
deployed 8x8 XCaaS include:
- Black Country Healthcare NHS Foundation Trust provides mental
health, learning disability, and community healthcare services for
four metropolitan boroughs. This UK public sector organization
selected the 8x8 XCaaS solution to enhance the patient support and
communication capabilities for more than 3,000 employees.
- Sefton Council is the local authority providing essential
community services for more than 270,000 residents in the Liverpool
City Region. Following their original deployment of 8x8 CCaaS in
2020, the Council is now deploying services that include UCaaS and
8x8 Secure Pay for the full XCaaS solution, which allows Council
employees to work freely from any location.
- NHS Public Health Scotland, which provides support to the 14
regional NHS Health Boards, further expanded 8x8's integrated CCaaS
and UCaaS product to now support over 3,500 employees. Their
communications needs were critical to managing vaccination
helplines and booking services for Scotland's COVID-19 response and
8x8 rapidly moved them to the cloud.
Liam Stewart, Head of ICT at Office of Public Works, said: “To
continue effectively delivering services to our customers, we
needed a different approach to enabling communications across our
very distributed environment - one that provided collaboration and
customer engagement tools, while also being easier to administer
and maintain. 8x8 provided us with exactly the solution we needed,
including the capabilities to work remotely, on any device, and
support both employee and customer communications - all easily
administered from one, central console. We have a long track record
providing valuable services in Ireland since 1831, however, with
8x8, we no longer have to rely on legacy systems and can move
forward as an innovative and future-focused organisation.”
“The need to transition from outdated technology in an effort to
transform organisational performance and functionality is not new
within the public sector, but it has never been more critical to
meet new work requirements,” said Jamie Snaddon, Managing Director,
EMEA at 8x8, Inc. “OPW’s focus on customer engagement and providing
exceptional services is the perfect use case for an integrated
cloud communications and collaboration solution. With 8x8, OPW
employees can work confidently knowing they are staying productive
and connected with colleagues and customers.”
About 8x8, Inc.
8x8, Inc. (NYSE: EGHT) is transforming the future of business
communications as a leading Software-as-a-Service provider of
contact center, voice communications, video, chat and API solutions
powered by one global cloud communications platform. 8x8 empowers
workforces worldwide to connect individuals and teams so they can
collaborate faster and work smarter. Real-time business analytics
and intelligence provide businesses unique insights across all
interactions and channels so they can delight end-customers and
accelerate their business. For additional information, visit
www.8x8.com, or follow 8x8 on LinkedIn, Twitter and Facebook.
8x8® and 8x8 X Series™ are trademarks of 8x8, Inc.
Caution Concerning Forward-Looking Statements
This press release contains forward-looking statements. Readers
are cautioned that such forward-looking statements involve risks
and uncertainties that could cause actual events or our actual
results to differ materially from those expressed in any such
forward-looking statements. Readers are directed to 8x8’s periodic
and other reports filed with the Securities and Exchange Commission
(SEC) for a description of such risks and uncertainties. 8x8
undertakes no obligation to update any forward-looking
statements.
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version on businesswire.com: https://www.businesswire.com/news/home/20210729005276/en/
Media: John Sun, 1-408-692-7054 john.sun@8x8.com
Investor Relations: investor.relations@8x8.com
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