New 8x8 XCaaS Enhancements Deliver Large Video Meetings and Advanced Mobility Support for Company-wide Collaboration
July 27 2021 - 8:55AM
Business Wire
Quarterly Release Supports 500 Active Video
Meeting Participants; Provides Mobility and Microsoft Teams
Advancements to Optimize Employee and Customer Experience
8x8, Inc. (NYSE: EGHT), a leading integrated cloud
communications platform, today announced new 8x8 XCaaS (Experience
Communications as a Service) enhancements, including support for
video meetings with up to 500 active participants and advanced
mobility, to drive organization-wide collaboration for a hybrid
workforce.
"Our employees live in 8x8 Work to communicate, collaborate and
engage with colleagues and customers across all of our operational
centers and teams. As our centralized meeting platform, the latest
improvements deliver great efficiencies and will assist with
reducing our IT software support footprint," said Tony Forder, Head
of Information Technology Operations at transcosmos Information
Systems Ltd. “Support for 500 video meeting participants not only
will benefit our global customer service and support centers, but
will also improve the reach of our service and quality leadership
teams.”
"8x8 Work is a great tool for ensuring communications,
collaboration and cohesion amongst our teams, partners and the
community, regardless of location or device," said Cecil Lawson,
Information Technology Manager, City of Campbell. "With support now
for 500 simultaneous participants in online video meetings, we can
evaluate our technology stack to reduce our costs by utilizing more
of the 8x8 product suite when conducting large public
meetings."
8x8 XCaaS is built on the 8x8 Experience Communications
Platform, a single-vendor cloud technology platform for both
employee and customer engagement, which includes fully integrated
contact center, voice, video meetings, team chat and embedded
APIs.
New 8x8 company-wide collaboration features support:
Better Video Meetings
- More meeting participants: The 8x8 Work app easily
handles larger video meetings, supporting up to 500 active desktop
users in a single meeting, and all with the ability to collaborate
and share video, audio and screens. This capability is available
for all 8x8 X Series plans that include video meetings without any
additional license costs.
- Leverage existing investments: Expanded access includes
more endpoints, allowing attendees to join 8x8 video meetings and
share screen content from huddle rooms using legacy SIP devices.
This enables organizations to leverage existing hardware
investments at a time when demand is impacting deployment of newer
technologies.
Deeper Integration with 8x8 Voice for Microsoft Teams
- Visibility across the organization with 8x8 Presence
Sync: The presence status of Teams-based users is updated in
real time, and is visible in 8x8 Work and 8x8 Contact Center,
facilitating sales, service and support agents to quickly connect
and collaborate with Microsoft Teams-enabled experts to resolve
issues faster.
- Integrated business messaging: The 8x8 Voice for
Microsoft Teams direct routing solution provides an organization’s
hybrid workforce with individual business phone and fax numbers.
This enables employees to conveniently send and receive SMS or MMS
messages (US and Canada) or faxes (Globally) directly from any
Teams native interface to further extend the experience for
users.
Enhanced Workforce Mobility
- Share from mobile devices: Mobile participants are able
to share content while accessing video meetings via the 8x8 Work
Mobile iOS and Android apps.
- Tap to reply: The 8x8 Work Mobile app allows users to
reply inline to new 1:1 and team chat messages directly from their
mobile device’s notification section without having to open the
app, making it easier to respond to messages.
- Handoffs with context: Users on the 8x8 Work Mobile app
can warm transfer active calls to the desired recipient, and
provide pertinent information for added context.
- Share voicemails with other users: Voicemails can be
shared with colleagues in team chat rooms using 8x8 Work Mobile to
speed collaboration and issue resolution.
“The ideal unified communications and collaboration architecture
enables individuals to collaborate via integrated voice, video, or
messaging, through a unified interface that extends to back-office,
field workers, and customer service agents alike. And a
single-vendor, end-to-end approach not only offers end-user
benefits, including reduced task switching and improved
collaboration and productivity, but also optimizes total cost of
ownership (TCO) as well,” said Irwin Lazar, President &
Principal Analyst at Metrigy. “Our analysis of real-world operating
costs of more than 560 end-user organizations found that a
single-vendor approach results in 56 percent lower TCO compared to
a multi-vendor strategy with the key areas of savings include
staffing, licensing, and the cost of managed services.”
“Organizations recognize the importance of modern communications
experiences for powering business agility, especially as they drive
new work requirements for a distributed workplace,” said Rob
Pilgrim, Global Vice President of Product Management at 8x8, Inc.
“We continue to innovate across 8x8 XCaaS, allowing organizations
and their employees to maximize productivity and responsiveness as
they collaborate from anywhere, on any device in the app of their
choice.”
Visit 8x8.com to learn about the latest 8x8 Experience
Communications Platform enhancements.
About 8x8, Inc.
8x8, Inc. (NYSE: EGHT) is transforming the future of business
communications as a leading Software-as-a-Service provider of
contact center, voice communications, video, chat and API solutions
powered by one global cloud communications platform. 8x8 empowers
workforces worldwide to connect individuals and teams so they can
collaborate faster and work smarter. Real-time business analytics
and intelligence provide businesses unique insights across all
interactions and channels so they can delight end-customers and
accelerate their business. For additional information, visit
www.8x8.com, or follow 8x8 on LinkedIn, Twitter and Facebook.
8x8® and 8x8 X Series™ are trademarks of 8x8, Inc.
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version on businesswire.com: https://www.businesswire.com/news/home/20210727005407/en/
Media: John Sun, 1-408-692-7054 john.sun@8x8.com
Investor Relations: investor.relations@8x8.com
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