Customer Experience Monitoring Capabilities from CA Technologies Included as Part of SAP® Extended Diagnostics
January 12 2015 - 9:00AM
Business Wire
CA’s Real-User Monitoring Technology Enables
Users of SAP Solutions to Improve Application Experience
CA Technologies (NASDAQ:CA) today announced that its customer
experience monitoring technology has been added as part of the SAP®
Extended Diagnostics application by CA. With the inclusion of these
capabilities, the SAP solution now combines deep diagnostics with
customer experience monitoring so that organizations can better
understand the health and performance of their applications and
gain insight into a user’s experience of these applications.
The SAP Extended Diagnostics application enables customers to
monitor the performance of applications from the business process
down to the transaction-component level in real time. With these
added capabilities, customers can improve product quality by
identifying, prioritizing and resolving problems before their end
users are affected.
“To succeed in the application economy and create inspiring
business interactions, IT organizations must have easy-to-use tools
that provide a unified view into their end-users’ experience with
their applications,” said Matt LeRay, vice president, business unit
executive, Enterprise Management, CA Technologies. “Users of SAP
Extended Diagnostics now have access to the monitoring technology
that is part of CA’s leading Application Performance Management
(APM) solution. This will help them to align performance with
business goals and deliver consistent value.”
“CA Technologies has been working with SAP since 2008 to help
customers gain increased visibility into large and complex Java and
.NET environments,” said Rayn Veerubhotla, vice president,
Technology Partners & Business Development, SAP. “Extending
customer experience monitoring is another important step in our
partnership, through which we are helping to provide powerful
solutions that support the needs of our customers.”
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About CA Technologies
CA Technologies (NASDAQ: CA) builds software that enable
businesses to thrive in the application economy. From mobile to
mainframe and across some of the largest and most complex IT
environments, CA solutions accelerate the delivery of new services
and applications by integrating development and IT operations
(DevOps); leverage the speed and scale of the cloud to manage IT
investments and assets as a business enabler (Management Cloud);
and ensure consumer confidence by connecting and protecting data
and access (Security). For more information visit www.ca.com.
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Press:CA TechnologiesMichelle Laidlaw,
631-342-4701michelle.laidlaw@ca.com
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