Verint Wins 2021 CUSTOMER Product of the Year and CRM Excellence Awards
November 03 2021 - 8:30AM
Business Wire
Verint Customer Engagement and Workforce Management Honored
for Advancing the Contact Center, CRM Industry, and Driving CX
Transformation
Verint® (Nasdaq: VRNT), The Customer Engagement Company™,
announced today it has been recognized as a leader in two award
categories* presented by CUSTOMER magazine and TMC, a global,
integrated media company.
Verint is the recipient of the following accolades:
2021 CUSTOMER Product of the Year Award: Now a five-time
category winner, Verint Customer Engagement Cloud Platform has been
recognized for excellence in supporting and improving customer
experience transformation and driving greater return on investment
(ROI) across the enterprise. The open cloud platform is uniquely
designed to scale from small to large enterprises across many
industries and use cases. It draws on the latest advancements in AI
to connect work, data and experiences so brands can meet
ever-increasing, ever-shifting demands and build enduring customer
relationships.
2021 CRM Excellence Award: For more than two decades,
Verint’s Workforce Management (WFM) solution has led the market in
helping organizations attract and keep talent, give employees the
tools and flexibility to work from anywhere and deliver the
analytics to continually improve service quality. This award honors
Verint WFM for excellence in expanding the customer relationship to
become all encompassing, covering the entire enterprise, and the
customer lifecycle, and driving measurable business results for
customers.
“While this past year brought sudden and unexpected changes,
Verint was able to empower customers with intelligent technology
solutions to help them face these new challenges head on,” says
Verint’s Celia Fleischaker, chief marketing officer. “Creating a
highly personalized customer experience is key to brand
differentiation and measurable business growth and success. This
recognition underscores our commitment to innovation that puts data
and analytics front and center in our product strategy to help
organizations become insights-driven and laser-focused on the
customer.”
Learn more about the Verint Customer Engagement Cloud
Platform.
About Verint
Verint® (Nasdaq: VRNT) helps the world’s most iconic brands –
including over 85 of the Fortune 100 companies – build enduring
customer relationships by connecting work, data and experiences
across the enterprise. The Verint Customer Engagement portfolio
draws on the latest advancements in AI and analytics, an open cloud
architecture, and The Science of Customer Engagement™ to help
customers close The Engagement Capacity Gap™.
Verint. The Customer Engagement Company™. Learn more at
Verint.com.
*Verint was awarded the following: 2021 CUSTOMER Product of the
Year Award in March 2021 and the 2021 TMCnet CRM Excellence Award
in April 2021.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management’s expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2021, our Quarterly
Report on Form 10-Q for the quarter ended July 31, 2021, and other
filings we make with the SEC. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, Verint assumes no
obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER
ENGAGEMENT, THE ENGAGEMENT CAPACITY GAP and THE SCIENCE OF CUSTOMER
ENGAGEMENT are trademarks of Verint Systems Inc. or its
subsidiaries. Verint and other parties may also have trademark
rights in other terms used herein.
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version on businesswire.com: https://www.businesswire.com/news/home/20211103005215/en/
Media Relations Amy Curry amy.curry@verint.com
Investor Relations Matthew Frankel
matthew.frankel@verint.com
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