Verint Offers Analytics to Help Customers Gain Improved COVID-19 Visibility
April 01 2020 - 4:05PM
Business Wire
Organizations with Processes that Have Been Disrupted by
Work-From-Home Dynamics Seek Urgent Help to Improve Visibility and
Compliance
Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement
Company™, today announced it is providing a Covid-19 rapid response
effort to complement its Interaction Analytics solution for
organizations needing immediate and ongoing insight into Covid-19
impacts on customers and employees now mostly working from
home.
“This is a challenging time for everyone--employees, businesses
and citizens,” says Verint’s Nancy Treaster, SVP and general
manager, strategic operations. “Interaction analytics is a powerful
tool to detect shifts in call dynamics and compliance resulting
from the currently changing environment, so organizations can be in
the best position to guide customers and the business.”
Verint is working urgently and flexibly with organizations whose
business models have changed overnight – as they spin up remote
agent networks and require insight into the new call content and
greater visibility into compliance, processes and policies.
The solution is helping organizations formulate coordinated and
data-driven responses to customer concerns, update agents on
answers to key issues and customer queries, and surface real-time
insights and analysis. This is especially needed as organizations
are challenged to remain responsive in a fluid and dynamic business
environment, with a remote workforce, where a coordinated and
consistent response across the organization is essential.
Verint’s Covid-19 Analytics Support is configured out-of-the-box
with a set of 13 pre-built categories that are easily imported into
an existing Verint Speech Analytics solution, providing timely and
valuable insights to improve responsiveness. Additionally, existing
language models are calibrated and customized to include new
terminology related to this crisis. The results can be
automatically pushed to the data warehouse to fuel insight and
action across other Verint solutions, including Performance
Management and Quality Monitoring.
Verint is hosting a series of webinars addressing how customers
can adapt faster and respond smarter to COVID-19 related business
challenges. To learn more and register, click here. To learn more
about Verint’s Customer Engagement offerings, including Interaction
Analytics, click here.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimization and cyber intelligence. Today, over 10,000
organizations in more than 180 countries—including over 85 percent
of the Fortune 100—count on intelligence from Verint solutions to
make more informed, effective and timely decisions. Learn more
about how we’re creating A Smarter World with Actionable
Intelligence® at www.verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2020, and other filings
we make with the SEC. The forward-looking statements contained in
this press release are made as of the date of this press release
and, except as required by law, Verint assumes no obligation to
update or revise them or to provide reasons why actual results may
differ.
VERINT, ACTIONABLE INTELLIGENCE, THE CUSTOMER ENGAGEMENT
COMPANY, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE
SOLUTIONS, GI2, FIRSTMILE, OMNIX, WEBINT, LUMINAR, RELIANT,
VANTAGE, STAR-GATE, TERROGENCE, SENSECY, and VIGIA are trademarks
or registered trademarks of Verint Systems Inc. or its
subsidiaries. Verint and other parties may also have trademark
rights in other terms used herein.
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Media Relations Amy Curry Verint Systems Inc.
amy.curry@verint.com
Investor Relations Alan Roden Verint Systems Inc.
alan.roden@verint.com
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