Verint Expands Its Adobe Partnership to Support More Personalized Customer Journeys
February 24 2020 - 8:30AM
Business Wire
Seamlessly Surfacing Customer Experience Data to Automate the
Process of Predicting and Acting on Experience Drivers
Marketers and customer experience practitioners recognize the
value of streamlined access to insights to drive exceptional
experiences that are personalized and predictive. Now the
partnership* between Verint® Systems Inc. (Nasdaq: VRNT), The
Customer Engagement Company™, and Adobe will support more
personalized customer journeys by combining experience data from
the Verint Experience Cloud along with data from the Adobe
Experience Platform. Verint customers can magnify their Adobe
digital analytics outcomes with Verint’s predictive model to
increase customer satisfaction across every channel and improve
business outcomes.
By combining the power of the Verint and Adobe platforms,
organizations can leverage customer experience data seamlessly to
automate the process of predicting and acting on experience
drivers, key to anticipating and meeting customer needs. Companies
can automate and take action on real-time insights across every
level of the organization to drive meaningful outcomes,
prioritizing improvements based on desired impacts.
“We have seen explosive growth in our digital channels over the
past five years,” said Andrew Morris, Global Head of Insight, RS
Components, a global provider of industrial and electronic products
and solutions. “With the tight integration between Verint and
Adobe, we’re seeing better insights and greater returns. We’re no
longer just reacting to customer behaviors, but proactively
predicting and developing personalized experiences that will help
our brand stay competitive.”
Adobe Experience Cloud is a leader for powering digital
businesses with data and insights, content and personalization,
customer journey management, commerce and advertising, across both
B2B and B2C for companies of every size. In Q4 2019, Adobe
Experience Cloud was named a Leader in five Gartner Magic Quadrant
and Forrester Wave reports.
The Verint Experience Cloud is the industry’s most comprehensive
offering for omnichannel experience management providing a complete
view of direct, indirect and inferred Voice of the Customer (VoC)
feedback from across key customer engagement channels with a
powerful, automated analytics engine to deliver actionable
insights. The fully-connected platform enables organizations to
listen, analyze and act holistically across channels. Earlier this
year, Verint solutions were recognized among top digital VoC
specialists by leading independent research firm, Forrester
Research, Inc., in two recent reports and also received a Digital
Innovation Award from Ventana Research.
“Verint and Adobe are natural partners in customer experience,”
said Cody Crnkovich, head of platform partners and strategy at
Adobe. “As companies look to further combine behavioral and
attitudinal data for deeper visitor insights, we are pleased to
offer our joint customers more robust, cross-channel VoC feedback
through our integrations and to empower them to drive an
exceptional experience every time.”
“Our commitment to help companies predict and act on critical
experience drivers and link CX improvements to business outcomes is
behind everything we do,” says Verint’s John Bourne, senior vice
president, global channels and alliances. “We want the integrations
with Adobe Experience Cloud to be as actionable as possible,
driving a deeper understanding of the intersection of customer
attitudes and behaviors and how they can drive experiences that
build loyalty.”
For more information about Verint’s Experience Management
solutions click here. For more on its integrations with Adobe
Experience Cloud click here, and read a case study on RS Components
here.
About Verint Systems Inc. Verint® (Nasdaq: VRNT) is a
global leader in Actionable Intelligence® solutions with a focus on
customer engagement optimization and cyber intelligence. Today,
over 10,000 organizations in more than 180 countries—including over
85 percent of the Fortune 100—count on intelligence from Verint
solutions to make more informed, effective and timely decisions.
Learn more about how we’re creating A Smarter World with Actionable
Intelligence® at www.verint.com.
*Verint’s most recent partner agreement with Adobe was signed in
September 2019.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2019, our Quarterly
Report on Form 10-Q for the quarter ended October 31, 2019, and
other filings we make with the SEC. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, Verint assumes no
obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, THE CUSTOMER ENGAGEMENT
COMPANY, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE
SOLUTIONS, GI2, FIRSTMILE, OMNIX, WEBINT, LUMINAR, RELIANT,
VANTAGE, STAR-GATE, TERROGENCE, SENSECY, and VIGIA are trademarks
or registered trademarks of Verint Systems Inc. or its
subsidiaries. Verint and other parties may also have trademark
rights in other terms used herein.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20200224005268/en/
Media Relations Amy Curry Verint Systems Inc.
amy.curry@verint.com
Investor Relations Alan Roden Verint Systems Inc.
alan.roden@verint.com
Verint Systems (NASDAQ:VRNT)
Historical Stock Chart
From Aug 2024 to Sep 2024
Verint Systems (NASDAQ:VRNT)
Historical Stock Chart
From Sep 2023 to Sep 2024