February Events Explore How to Maximize the Customer
Experience, and the Future of Cloud Knowledge and Workforce
Management
Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement
Company™, today announced several events taking place this month
that highlight best practices for Experience Management, Workforce
Management (WFM) and Knowledge Management (KM) as well as the
latest trends in Contact Center as a Service (CCaaS). Mark Smith,
CEO and chief research officer, Ventana Research, and WFM analyst
Sheila McGee-Smith, McGee-Smith Analytics join the lineup.
Better Together: Best Practices for Combining Voice of the
Customer and Operational Insights
February 6; Verint Webinar with Ventana Research
At 1 p.m. ET, Verint’s Shannon Latta, vice president, marketing
and communications, and Mark Smith, CEO and chief research officer,
Ventana Research, will discuss three best practices for bringing
together experience and operational insights by leveraging
Experience Management technology to help perfect the customer
relationship.
Preparing for the Future of WFM
February 11; CRMXchange Roundtable Webinar
Verint’s Kelly Koelliker, director, content marketing, will
present as part of this roundtable webinar at 1 p.m. ET. Verint
will discuss how the hybrid workforce, made up of humans and bots,
is a win for both customers and employees and how the latest Cloud
WFM solutions can help the hybrid workforce improve service levels
while keeping costs in check.
The Top Trends for KM for 2020
February 25; KMWorld Webinar
Verint’s John Chmaj, senior practice director, knowledge
management, will present at 2 p.m. ET and will explore how the
world of knowledge management continues to evolve, from the growth
of cloud computing and the mobile workforce to the rise of new
collaboration tools and intelligent search technologies. Attendees
will discover how the top trends in KM and information discovery
can make a positive impact on their organizations.
Contact Center as a Service (CCaaS) and WFO: Together or
Separate?
February 27; Verint and Society of Workforce Planning
Professionals (SWPP) Webinar
Verint’s Kristyn Emenecker, senior vice president, product
strategy group, and Sheila McGee-Smith, president and principal
analyst, McGee-Smith Analytics, LLC, will present at 2 p.m. ET.
Today, more and more WFM professionals are looking for the best way
to benefit from the combination of Contact Center as a Service
(CCaaS) and a world-class, best-of-breed Cloud WFM solution. Join
McGee-Smith as she talks through the options, the future of WFM,
and the choices that will dominate the new decade.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimization and cyber intelligence. Today, over 10,000
organizations in more than 180 countries—including over 85 percent
of the Fortune 100—count on intelligence from Verint solutions to
make more informed, effective and timely decisions. Learn more
about how we’re creating A Smarter World with Actionable
Intelligence® at www.verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2019, our Quarterly
Report on Form 10-Q for the quarter ended October 31, 2019, and
other filings we make with the SEC. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, Verint assumes no
obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, THE CUSTOMER ENGAGEMENT
COMPANY, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE
SOLUTIONS, GI2, FIRSTMILE, OMNIX, WEBINT, LUMINAR, RELIANT,
VANTAGE, STAR-GATE, TERROGENCE, SENSECY, and VIGIA are trademarks
or registered trademarks of Verint Systems Inc. or its
subsidiaries. Verint and other parties may also have trademark
rights in other terms used herein.
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version on businesswire.com: https://www.businesswire.com/news/home/20200203005203/en/
Media Relations Amy Curry Verint Systems Inc.
amy.curry@verint.com
Investor Relations Alan Roden Verint Systems Inc.
alan.roden@verint.com
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