Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement
Company™, today announced the winners of its Engage Global Customer
and Partner Awards recognizing organizations that have deployed
Verint solutions to simplify, modernize, and automate customer and
employee engagement, as well as improve customer experience (CX)
and drive efficiency. The winners were named during an awards gala
at the Verint Engage™ 2019 Global Customer Conference, in Orlando,
Fla.
“This year at Engage, we are proud to announce these global
customer and partner award winners. These awards recognize
great customers—the ones that have the most eye-popping stories of
innovation and customer engagement success. They use workforce
engagement, self-service, voice of the customer, as well as fraud
and compliance solutions, to accelerate performance,” says Verint’s
Ryan Hollenbeck, senior vice president of global marketing and
customer experience program executive sponsor. “We had a record
number of award nominations this year from organizations leveraging
the cloud, automation, and artificial intelligence to strike the
right balance between elevating customer experience and improving
operational efficiency. We congratulate all of the winners of this
year’s Engage Global Customer and Partner Awards and celebrate our
continuing collaboration and partnership.”
At the conference, 7 organizations were recognized across 4
categories—Elevate the Customer Experience, Improve Operational
Efficiency, Outstanding Cloud Deployment and Outstanding Technology
Innovation—for exemplary results achieved using Verint Customer
Engagement™ solutions. An overview of select award recipients
follows:
Winner: Citizens Energy GroupCustomer satisfaction is a
foundational business pillar at Citizens Energy Group. The energy
leader implemented Verint Voice of Customer (VoC) solutions to
measure CX on every channel—web, contact center, field service, and
case management. The resulting data and analysis were eye opening,
giving stakeholders critical insight into behaviors and attitudes
across multiple customer segments, and prioritize improvements
critical to elevating customer satisfaction. Results included more
agent payment locations and kiosks, and improved options for online
self-service, including proactive account alerts and an online
outage center.
Winner: GuardianEvery day, Guardian gives 27 million
Americans the security they deserve through their insurance and
wealth management products and services. Since their founding in
1860, their long-term view has helped their customers prepare for
whatever life brings whether starting a family, planning for the
future or taking care of employees. Today they’re a Fortune 250
company and a leading provider of life, disability and other
benefits for individuals, at the workplace and through government
sponsored programs. Guardian’s community is committed to serving
with expertise when, where and how their clients need them.
Guardian sought to simplify, modernize, and automate its workforce
planning capabilities by moving its deployment of Verint’s
Workforce Management™ (WFM) solution into the cloud and extending
it beyond its contact center operations to encompass and modernize
its back-office functions. This included departments focused on
preparing a quote for sale, new business and case installation
processing, billing, claims, and customer service.
Winner: VyStarVyStar Credit Union is the largest credit
union headquartered in Northeast Florida and the 17th largest
credit union in the nation ranked by asset size. They now serve
over 655,000 members, with assets totaling more than $8.6 billion.
VyStar recently expanded its partnership with Verint to combat
fraud in their contact center while simplifying, modernizing and
automating member authentication, and ultimately enhancing member
security while improving the member experience. The VyStar-Verint
combined solution leverages desktop process analytics, speech
analytics, and identity authentication and fraud detection.
Highly Commendable: Commerce BankCommerce Bank has
endeavored to add new offerings that are of value to its customer
base and offer added convenience. Commerce Bank is leveraging
Verint Workforce Engagement solutions to plan, forecast, and
optimally schedule employees to match workload demands. Further,
the leading bank uses Verint Coaching to tie coaching together with
scorecards and training, along with Quality Management to optimize
cost, quality and service. As a result, Commerce Bank has enjoyed
quality scores of 86 percent; schedule adherence of 93 percent and
first call resolution of 83 percent.
Highly Commendable: Pivotal Home SolutionsPivotal Home
Solutions aspires to automate processes to the greatest extent
possible and has dug deep to leverage all the capabilities of the
Verint WFM solution. That includes Verint Strategic Planner, which
augments near-term forecasting and scheduling functionality
provided by workforce management software with long-term resource
planning. Pivotal Home Solutions has been able to do trend analysis
and consider “what if” scenarios to optimize costs, service levels,
revenue, and staffing as call volumes and workloads fluctuate, and
staffing requirements change.
About Verint Systems Inc.Verint® (Nasdaq: VRNT) is a
global leader in Actionable Intelligence® solutions with a
focus on customer engagement optimization and cyber intelligence.
Today, over 10,000 organizations in more than 180
countries—including over 85 percent of the Fortune 100—count on
intelligence from Verint solutions to make more informed, effective
and timely decisions. Learn more about how we’re creating A Smarter
World with Actionable
Intelligence® at www.verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2019, and other filings
we make with the SEC. The forward-looking statements contained in
this press release are made as of the date of this press release
and, except as required by law, Verint assumes no obligation to
update or revise them or to provide reasons why actual results may
differ.
VERINT, ACTIONABLE INTELLIGENCE, THE CUSTOMER ENGAGEMENT
COMPANY, NEXT IT, FORESEE, OPINIONLAB, KIRAN ANALYTICS, TERROGENCE,
SENSECY, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE
SOLUTIONS, EDGEVR, RELIANT, VANTAGE, STAR-GATE, SUNTECH, and VIGIA
are trademarks or registered trademarks of Verint Systems Inc. or
its subsidiaries. Other trademarks mentioned are the property of
their respective owners.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20190522005227/en/
Media RelationsAmy CurryVerint Systems
Inc.amy.curry@verint.com
Investor RelationsAlan RodenVerint Systems
Inc.alan.roden@verint.com
Verint Systems (NASDAQ:VRNT)
Historical Stock Chart
From Aug 2024 to Sep 2024
Verint Systems (NASDAQ:VRNT)
Historical Stock Chart
From Sep 2023 to Sep 2024