Verint Named Frost & Sullivan Asia Pacific’s Market Share Leader & Vendor of the Year for Pioneering & Innovating Customer ...
October 08 2018 - 4:00PM
Business Wire
Company Recognised as Top Vendor in 2018 Contact Center
Applications Market Report, Taking First Place Over 40 Vendors in
Firm’s Analysis
Verint is Fifth-Time Recipient of “2018 Asia Pacific Customer
Contact Optimisation Solutions Vendor of the Year” Award
Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement
Company™, today announced it has ranked as Frost & Sullivan
Asia Pacific’s latest market share leader for contact center
applications,1 as well as received the “2018 Customer Contact
Optimisation Solutions Vendor of the Year” award. These honors
augment Verint’s ongoing commitment to simplifying, modernising and
automating customer engagement in the APAC region and across the
world.
In Frost & Sullivan’s recently published Asia Pacific
Contact Center Applications Market CY 2017 (Forecast till 2024)
report, Verint led all vendors, ranking top among 40 companies
included in the analysis. The report’s top six current and
projected market drivers include:
- Enhanced application functionality and
channel integration to support omni-channel customer experience
capabilities
- Demand for rich, easy to use, contact
center analytics capabilities
- Addition of new contact channels such
as social and mobile contact, and channel integration
- Continuous software update and system
upgrading for advanced functionality
- Automation of routine customer
interactions through bots, Virtual Assistants and Robotic Process
Automation
- Integration of systems and apps outside
the contact center to support digital transformation
strategies
“This prestigious report highlights the valued partnerships we
are building in this dynamically growing region, as well as the
enthusiastic response to our cloud-based solutions,” said Verint’s
Ady Meretz, president, Asia Pacific. “Our open design allows
organisations to adopt individual elements of our solutions or use
an entire platform-driven approach.”
In addition to being recognised as the number one contact center
applications vendor across the region, Frost and Sullivan’s Asia
Pacific Contact Center Applications Market study also highlights
Verint’s leadership position in most of the countries around Asia
Pacific such as Australia, India, China, Singapore and Hong Kong.
The report shows Verint leadership in the following categories:
- Quality Monitoring Vendor: #1
market share in APAC overall and key countries including Australia,
China, Hong Kong, India, Indonesia, Malaysia, New Zealand, the
Philippines, Singapore, South Korea and Taiwan
- Analytics Vendor: #1 market
share in APAC overall and key countries including Australia, China,
Hong Kong, India, Indonesia, Malaysia, New Zealand, the
Philippines, Singapore, South Korea and Taiwan
- Workforce Management Vendor: #1
market share in APAC overall and key countries, including India,
China, Hong Kong, Indonesia, the Philippines, Singapore and
Thailand.
Accompanying this study, Frost & Sullivan honored Verint
with its “2018 Asia Pacific Customer Contact Optimisation Solutions
Vendor of the Year” award. This marks the fifth consecutive year
that Verint has been recognised in the firm’s APAC best practices
awards, reinforcing its continued commitment and focus on helping
customers achieve their business goals through the use of
innovative customer engagement solutions.
“This award acknowledges the relentless efforts of the Verint
team and recognises the company’s outstanding performance
throughout 2017 and 2018,” said Krishna Baidya, head of customer
contact research, ICT Practice - Asia Pacific at Frost &
Sullivan. “Verint leads the customer contact optimisation solutions
domain with continued market share growth in APAC, showing a strong
commitment to strengthening its workforce engagement and analytics
solution capabilities to meet clients’ needs for exceptional
customer engagement, improving customer loyalty and driving
revenue.”
To learn more about Verint’s market-leading customer engagement
offerings, click here.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimisation, security intelligence, and fraud, risk and
compliance. Today, over 10,000 organisations in more than 180
countries—including over 85 percent of the Fortune 100—count on
intelligence from Verint solutions to make more informed, effective
and timely decisions. Learn more about how we’re creating A Smarter
World with Actionable Intelligence® at www.verint.com.
1 Frost & Sullivan, Asia Pacific Contact Center Applications
Market CY 2017 (Forecast till 2024), July 2018.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2018, our Quarterly
Report on Form 10-Q for the quarter ended July 31, 2018, and other
filings we make with the SEC. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, Verint assumes no
obligation to update or revise them or to provide reasons why
actual results may differ.
VERINT, ACTIONABLE INTELLIGENCE, THE CUSTOMER ENGAGEMENT
COMPANY, NEXT IT, OPINIONLAB, TERROGENCE, SENSECY, CUSTOMER
ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE SOLUTIONS, EDGEVR,
RELIANT, VANTAGE, STAR-GATE, SUNTECH, and VIGIA are trademarks or
registered trademarks of Verint Systems Inc. or its subsidiaries.
Other trademarks mentioned are the property of their respective
owners.
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