TravelCenters of America Dominates Driver Satisfaction Survey for 13th Year in Row
November 06 2019 - 9:30AM
Business Wire
TravelCenters of America Inc. (TA), nationwide operator of the
TA®, Petro Stopping Centers® and TA Express® travel center network,
has again dominated the annual “Voted Best” survey, created to
gather professional driver feedback on truck stop services and
amenities. The 13th annual poll examines services provided at the
TA and Petro branded locations with those of its competition; it is
conducted by an independent agency and was commissioned by TA in
September.
“We exist to serve the professional driver and this survey is
one of the best opportunities we have to learn how we’re doing,
directly from our customers,” said Barry Richards, president and
chief operating officer of TA. “We’re happy to know that we
continue to be the industry leader in numerous services and
amenities, and will continue working hard to ensure professional
drivers have the best experience possible when they’re on the road
and away from home.”
The poll again confirmed that drivers have the best overall
customer experience at TA and Petro locations. In addition to the
largest and easiest to maneuver parking lots, quickest fueling
times, shortest shower wait times and best restaurant food, the
staff at TA and Petro locations is the most respectful and
friendly, according to the survey. Best fitness and laundry
facilities, comforts including driver lounges and movie rooms, and
best travel store merchandise selection also topped the list.
TA Truck Service proved again to be the preferred truck
maintenance service among professional drivers and received the
highest marks from drivers for best roadside assistance, most
competent technicians and the best technologies, tire assortments
and warranties.
TA prides itself on raising money for the trucking community,
and was recognized in the poll as the best in giving back to the
industry. In 2019, TA raised approximately $275,000 for St.
Christopher Trucker’s Relief Fund, a non-profit organization that
helps truck drivers suffering financial hardship as a result of
being out of work due to illness or injury.
To view the full list of Voted Best results, click here.
About TravelCenters of America
Inc.
TravelCenters of America Inc. (Nasdaq: TA) is the nation's
largest publicly traded full-service travel center network. Founded
in 1972 and headquartered in Westlake, Ohio, its more than 21,000
employees serve customers in over 260 locations in 44 states and
Canada, principally under the TA®, Petro Stopping Centers® and TA
Express® brands. Offerings include diesel and gasoline fuel, truck
maintenance and repair, full-service and quick-service restaurants,
car and truck parking and other services and amenities dedicated to
providing great experiences for professional drivers and the
general motoring public. TravelCenters of America operates nearly
650 full-service and quick-service restaurants and 10 proprietary
brands, including Quaker Steak and Lube®, Iron Skillet® and Country
Pride®. For more information, visit www.ta-petro.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20191106005035/en/
Tina Arundel TravelCenters of America 440-250-4758
tarundel@ta-petro.com
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