T-Mobile Selected as State of Texas Telecommunications Relay and Captioned Telephone Services Provider
December 18 2020 - 9:30AM
Business Wire
What’s the news: T-Mobile will provide telecommunications
relay services in the state of Texas for people who are Deaf, Hard
of Hearing, DeafBlind, Low-Vision or have a Speech Disability,
building on a 30 year legacy of service provided by Sprint (now
part of T-Mobile). Connect with Relay Texas by dialing 711.
Why it matters: The Un-carrier is committed to connecting
everyone.
Who it’s for: Texans who are Deaf, Hard of Hearing,
DeafBlind, Low-Vision or have a Speech Disability – and those who
love them.
Continuing to keep all communities connected, T-Mobile (NASDAQ:
TMUS) today announced the Un-carrier has been selected to provide
Telecommunications Relay Service (TRS) and Captioned Telephone
service (CapTel) in the state of Texas, referred to as Relay Texas.
The Public Utilities Commission of Texas (PUCT) gladly renewed its
relationship with T-Mobile, effective December 1, 2020 after more
than 30 years of history with Sprint, now part of T-Mobile. TRS
communications, including Relay Texas, can be accessed by dialing
711 anywhere in the U.S. from any phone and is available 24 hours a
day, 365 days a year.
“We are excited to continue our wonderful relationship with the
great state of Texas, as well as working with the Public Utilities
Commission and Relay Texas consumers as we endeavor to improve the
quality of life for all,” said Mike Ellis, who leads accessibility
at T-Mobile. “T-Mobile provides a comprehensive array of accessible
communication services to empower people who are Deaf, Hard of
Hearing, DeafBlind, Low-Vision or have a Speech Disability that
provide functionally equivalent communication options.”
“The Public Utility Commission of Texas is happy to announce the
new contract for Relay Services awarded to T-Mobile. The Public
Utility Commission of Texas and Sprint, now part of T-Mobile has a
30 year relationship and we look forward to another four years
together providing top notch relay services to the people of
Texas,” said Jay Stone, Program Administrator, Public Utility
Commission of Texas.
Relay services like TRS and CapTel enable people who are Deaf,
Hard of Hearing, DeafBlind, Low-Vision or have a Speech Disability
to communicate over the phone by using a specialized text telephone
and an operator to convert voice communications to text. Relay
communication services are designed to accommodate the uniquely
different users’ needs and capabilities.
Making Connectivity Available to All
The New T-Mobile is building on more than 30 years of providing
accessibility solutions under the Sprint brand. T-Mobile has been a
leader in the development and advancement of telecommunications
relay services and is proud to provide connectivity for all
customers. As the largest provider of relay services, T-Mobile
provides accessibility services to 37 state customers (including
Puerto Rico and the U.S. Virgin Islands), as well as the U.S.
Federal Government.
For more information on T-Mobile’s suite of accessibility
services, visit www.t-mobile.com/accessibility.
For more information about Relay Texas, go to www.relaytexas.com.
Follow T-Mobile’s Official Twitter Newsroom @TMobileNews to stay
up to date with the latest company news.
About T-Mobile
T-Mobile U.S. Inc. (NASDAQ: TMUS) is America’s supercharged
Un-carrier, delivering an advanced 4G LTE and transformative
nationwide 5G network that will offer reliable connectivity for
all. T-Mobile’s customers benefit from its unmatched combination of
value and quality, unwavering obsession with offering them the best
possible service experience and undisputable drive for disruption
that creates competition and innovation in wireless and beyond.
Based in Bellevue, Wash., T-Mobile provides services through its
subsidiaries and operates its flagship brands, T-Mobile, Metro by
T-Mobile and Sprint. For more information please visit:
https://www.t-mobile.com.
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