Sykes Enterprises, Incorporated Issues Notice of Release for Third-Quarter 2019 Financial Results
November 04 2019 - 4:15PM
Sykes Enterprises, Incorporated ("SYKES" or the “Company”) (NASDAQ:
SYKE), a leading provider of multi-channel demand generation and
global customer engagement services, has released its financial
results for the third-quarter ended September 30, 2019. The
third-quarter 2019 financial results can be viewed at either
www.sykes.com, under the “Investor News” section, or using the
following link:
http://investor.sykes.com/company/investors/investor-news/default.aspx.
Forward-Looking StatementsThis
press release may contain "forward-looking statements," including
SYKES’ estimates of its future business outlook, prospects or
financial results. Statements regarding SYKES’ objectives,
expectations, intentions, beliefs or strategies, or statements
containing words such as "believe," "estimate," "project,"
"expect," “intend,” “may," "anticipate," "plans," "seeks,"
“implies,” or similar expressions are intended to identify such
forward-looking statements. It is important to note that
SYKES’ actual results could differ materially from those in such
forward-looking statements, and undue reliance should not be placed
on such statements. Among the important factors that could
cause such actual results to differ materially are (i) the impact
of economic recessions in the U.S. and other parts of the world,
(ii) fluctuations in global business conditions and the global
economy, (iii) SYKES’ ability of maintaining margins, (iv) SYKES’
ability to continue the growth of its support service revenues, (v)
currency fluctuations, (vi) the timing of significant orders for
SYKES’ products and services, (vii) loss or addition of significant
clients, (viii) the early termination of contracts by clients, (ix)
SYKES’ ability to recognize deferred revenue through delivery of
products or satisfactory performance of services, (x) construction
delays of new or expansion of existing customer support centers,
(xi) difficulties or delays in implementing SYKES’ bundled service
offerings, (xii) failure to achieve sales, marketing and other
objectives, (xiii) variations in the terms and the elements of
services offered under SYKES’ standardized contract including those
for future bundled service offerings, (xiv) changes in applicable
accounting principles or interpretations of such principles, (xv)
delays in the Company's ability to develop new products and
services and market acceptance of new products and services, (xvi)
rapid technological change, (xvii) political and country-specific
risks inherent in conducting business abroad, (xviii) SYKES’
ability to attract and retain key management personnel, (xix)
SYKES’ ability to further penetrate into vertically integrated
markets, (xx) SYKES’ ability to expand its global presence through
strategic alliances and selective acquisitions, (xxi) SYKES’
ability to continue to establish a competitive advantage through
sophisticated technological capabilities, (xxii) the ultimate
outcome of any lawsuits or penalties (regulatory or otherwise),
(xxiii) SYKES’ dependence on trends toward outsourcing, (xxiv) risk
of interruption of technical and customer contact management center
operations due to such factors as fire, earthquakes, inclement
weather and other disasters, power failures, telecommunications
failures, unauthorized intrusions, computer viruses and other
emergencies, (xxv) the existence of substantial competition, (xxvi)
the ability to obtain and maintain grants and other incentives,
including tax holidays or otherwise, (xxvii) risks related to the
integration of the businesses of SYKES, Qelp, Clearlink, WhistleOut
and Symphony. (xxviii) the ability to execute on initiatives to
address inefficiencies around recruitment and retention in the U.S.
and rationalize underutilized capacity methodically and (xxix)
other risk factors listed from time to time in SYKES’ registration
statements and reports as filed with the Securities and Exchange
Commission. All forward-looking statements included in this
press release are made as of the date hereof, and SYKES undertakes
no obligation to update any such forward-looking statements,
whether as a result of new information, future events, or
otherwise.
About Sykes Enterprises,
IncorporatedSykes Enterprises, Incorporated (“SYKES” or
“the Company”) is a leading provider of multi-channel demand
generation and global customer engagement services. The Company
provides differentiated full lifecycle customer engagement
solutions and services primarily to Global 2000 companies and their
end customers principally in the financial services,
communications, technology, transportation & leisure and
healthcare industries. SYKES’ differentiated full lifecycle
management services platform effectively engages customers at every
touchpoint within the customer journey, including digital marketing
and acquisition, sales expertise, customer service, technical
support and retention, many of which can be optimized by a suite of
robotic process automation (“RPA”) and artificial intelligence
(“AI”) solutions. The Company serves its clients through two
geographic operating regions: the Americas (United States, Canada,
Latin America, South Asia and Asia Pacific) and EMEA (Europe, the
Middle East and Africa). Its Americas and EMEA regions primarily
provide customer-engagement solutions and services with an emphasis
on inbound multichannel demand generation, customer service
and technical support to its clients’ customers. These services are
delivered through multiple communication channels including phone,
email, social media, text messaging, chat and digital self-service.
The Company also provides various enterprise support services in
the United States that include services for its clients’ internal
support operations, from technical staffing services to outsourced
corporate help desk services. In Europe, the Company provides
fulfillment services, which includes order processing, payment
processing, inventory control, product delivery and product returns
handling. Additionally, through the acquisition of RPA provider
Symphony Ventures Ltd (“Symphony”) coupled with its investment in
AI through XSell Technologies, Inc. (“XSell”), the Company also
provides a suite of solutions such as consulting, implementation,
hosting and managed services that optimizes its differentiated full
lifecycle management services platform. SYKES’ complete service
offering helps its clients acquire, retain and increase the
lifetime value of their customer relationships. The Company has
developed an extensive global reach with customer engagement
centers across six continents, including North America, South
America, Europe, Asia, Australia and Africa. It delivers
cost-effective solutions that generate demand, enhance the customer
service experience, promote stronger brand loyalty, and bring about
high levels of performance and profitability. For additional
information please visit www.sykes.com.
For additional information
contact:Subhaash KumarSykes Enterprises, Incorporated(813)
233-7143
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