HOLON, Israel, May 12, 2021 /PRNewswire/ -- Sapiens
International Corporation (NASDAQ: SPNS) (TASE: SPNS), a
leading global provider of software solutions for the insurance
industry, today announced the launch of its latest release Sapiens
BotConnect – a powerful AI enabled, NLP trained chatbot module, and
Sapiens LiveConnect, which enables bot conversations to be
escalated to live agents when needed, across multiple interaction
channels and methods.
Sapiens' latest digital release is designed to help insurers
exceed expectations and imperatives, as the demand for improved
customer engagement continues to reshape the insurance industry.
Sapiens BotConnect and LiveConnect can deliver personalized and
contextual, on-demand interactions enabling carriers to
differentiate business strategies, keep pace with innovation, and
set themselves apart from their competition.
These two powerful modules enable insurers to have enhanced,
meaningful conversations and seamless handoffs between AI enabled
bots and live agent engagement. The advantages of tailored,
personalized experiences are numerous, especially when combined
with the added benefits of daily process automation, operational
efficiency and the ability to engage with multiple customer
segments, across multiple channels.
"With BotConnect and LiveConnect, Sapiens continues to further
enhance the capabilities insurers need to remain responsive to the
digital insurance initiatives that incorporate tech and data
advances," said Colleen Wells, VP of
Global Digital Product Strategy at Sapiens. "Sapiens enables
insurers to promote more personalized communications and meet
increased customer expectations."
Sapiens' module-based DigitalSuite enables insurers to
select the specific components that address the challenges unique
to their business needs, essentially delivering digital their way.
The ability to mix and match components provides exceptional value
and allows carriers to transform current technology into a
future-ready solution at their own pace. DigitalSuite allows
insurers to attain their omnichannel objectives by leveraging
next-gen technologies, specifically with AI and chatbots.
Sapiens BotConnect is designed to increase value by gaining
deeper understanding of customer interactions, drive upsell and
cross-sell opportunities with AI enabled recommendations for new
products & services, and support business continuity with 24/7
x 365 access. Insurers can rapidly implement BotConnect to chat on
a variety of channels (including WhatsApp, FaceBook messenger),
serve customers 24/7/365 and improve resolution time for internal
CSRs. Unify all communications with our LiveChat's
communication manager, assign work to CSRs based on skills and use
analytics to improve customer communication.
Together, LiveConnect and BotConnect modules support the perfect
conversion with frictionless handoff. Additional benefits carriers
can expect from the new, cutting-edge capabilities include:
- Automate text conversations with an AI/NLP based ChatBot
- Resolve questions, provide quotes, service claims
- Engage customers on channels they prefer
- Provide customers efficient and timely results
- Fuse the conversation on all channels into one unified, smooth
experience
- Seamless transition from Bot to Live chat at the right
time
- Added support for CSRs to drive operational excellence and
customer satisfaction
About Sapiens
Sapiens International Corporation empowers insurers to succeed
in an evolving industry. Sapiens offers digital software platforms,
solutions and services for the property and casualty, life, pension
and annuity, reinsurance, financial and compliance, workers'
compensation and financial markets. With more than 35 years of
experience delivering to more than 600 organizations globally,
Sapiens has a proven ability to satisfy customers' core systems,
data and digital requirements. For more information:
www.sapiens.com
Media Contact:
Alex
Zukerman
CMO and Chief of Strategy, Sapiens
+972 546 724 910
alex.zukerman@sapiens.com
Investors Contact:
Daphna
Golden
Vice President, Head of Investor Relations, Sapiens
ir@sapiens.com
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SOURCE Sapiens International Corporation