Merck Sharp & Dohme Federal Credit Union Goes Big with Biometrics
September 03 2019 - 8:30AM
Business Wire
Tech-minded Pennsylvania institution embraces
palm-based biometrics for quick, convenient and secure member
interactions, employee systems access and building access
Fiserv, Inc. (NASDAQ: FISV), a leading global provider of
financial services technology solutions, today announced that Merck
Sharp & Dohme Federal Credit Union is enhancing convenience and
security for members and staff with biometric technology from
Fiserv. The credit union is utilizing a suite of palm vein
authentication solutions and is among the first financial
institutions in the country to adopt biometric technology to this
extent.
This press release features multimedia. View
the full release here:
https://www.businesswire.com/news/home/20190903005196/en/
Merck Sharp & Dohme utilizes three Verifast™ biometric
authentication solutions from Fiserv, including Verifast Branch for
member authentication, and Verifast SSO to authenticate its
employees across its internal computer systems. It is also the
first institution to implement Verifast Access, a system of
building-wide, stationary palm scanning devices that replaces
traditional building access fobs and keycards with convenient,
highly secure biometric technology.
“Many of our members have spent their careers in STEM fields,
and have a natural appreciation for technology,” said Dave
Whitehead, CEO, Merck Sharp & Dohme FCU. “Verifast delivers a
rare combination of speed and security that facilitates an
excellent experience for our members and employees. I use Verifast
daily – it’s simple, it’s smart, and we’re proud to be an industry
leader in biometrics thanks to what we’ve built with Fiserv.”
Merck Sharp & Dohme FCU serves nearly 30,000 employees and
contractors of Merck & Company Inc. in addition to several
other chartered segments and is one of the largest credit unions in
Pennsylvania.
“Building access is a big-ticket item in facilities management,”
said Dave Shannen, facility manager, Merck Sharp & Dohme FCU.
“The introduction of Verifast Access has been transformational for
my workflow and for our staff. We don’t have to manage lost or
temporary fobs and can easily facilitate differing levels and terms
of access for staff and visitors alike. There is nothing to
remember or bring because your palm is always with you.”
According to Expectations & Experiences, the quarterly
consumer survey from Fiserv, nearly 60 percent of consumers are
interested in biometrics being used to replace passwords and PINs,
up 10 percent from two years ago.
“Any change at the credit union requires careful planning and
time,” said Pat Kreidler, vice president of operations, Merck Sharp
& Dohme FCU. “Our marketing team has promoted Verifast with
contests, signage and outreach since the start – our members and
frontline staff have really embraced it. In particular, the retired
professionals that frequent our branches have quickly adopted the
technology and appreciate the convenience and speed. That
enthusiasm has dovetailed into our internal uses of the technology,
including building access.”
The palm readers utilized by Verifast, which can be embedded in
on-counter palm scanners, computer mice and wall-mounted terminals,
use light to capture a user's unique palm vein pattern. This
pattern is then matched against a database that synchronizes with
the financial institution’s core processing and other systems for
secure login or access.
“Like the employees at Merck Sharp & Dohme, I use Verifast
at my desk daily,” said Vincent Brennan, president, Credit Union
Solutions, Fiserv. “It makes a routine but essential task like
authentication easier, and enables interactions that can set a
credit union apart. Merck Sharp & Dohme is a pioneer in
realizing the potential of this technology, and we anticipate that
many credit unions will adopt organization-spanning biometric
solutions over the next several years due to their appealing
ability to enhance both security and the user experience.”
In a world moving faster than ever before, Fiserv helps clients
deliver solutions in step with the way people live and work today –
financial services at the speed of life. Learn more at
fiserv.com.
Additional Resources:
- See Verifast in action at Merck Sharp
& Dohme FCU: https://fisv.co/MSDvideo
- Verifast from Fiserv -
https://fisv.co/VerifastCU
- Expectations & Experiences:
Household Finance: https://fisv.co/HouseholdFinance2018
About Merck Sharp & Dohme Federal Credit Union
Based in Chalfont, Pennsylvania, Merck Sharp & Dohme FCU is
a non-profit financial institution offering a full line of
financial services and products. Founded in 1950, MSDFCU serves
nearly 30,000 members through its six locations throughout
Pennsylvania. Learn more at www.msdfcu.org.
About Fiserv
Fiserv, Inc. (NASDAQ: FISV) aspires to move money and
information in a way that moves the world. As a global leader in
payments and financial technology, the company helps clients
achieve best-in-class results through a commitment to innovation
and excellence in areas including account processing and digital
banking solutions; card issuer processing and network services;
payments; e-commerce; merchant acquiring and processing; and the
Clover™ cloud-based point-of-sale solution. Fiserv is a
member of the S&P 500® Index and the FORTUNE®
500, and is among the FORTUNE Magazine World’s Most Admired
Companies®. Visit fiserv.com and follow on social media for more
information and the latest company news.
FISV-G
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version on businesswire.com: https://www.businesswire.com/news/home/20190903005196/en/
Media Relations:Marcus HardyManager,
CommunicationsFiserv, Inc.801-823-4423marcus.hardy@fiserv.com
Additional Contact:Ann CaveDirector, Public
RelationsFiserv, Inc.678-375-4039ann.cave@fiserv.com
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