Fifth Third Announces Actions to Care for Customers and Employees
March 16 2020 - 5:43PM
Business Wire
Fifth Third Bank, National Association, today announced actions
to support its employees and customers, ensuring business
continuity throughout the quickly-evolving health and economic
environment.
“Our first priority is to keep our customers and employees
safe,” said Greg D. Carmichael. “Fifth Third takes seriously our
role and responsibility during this time to prioritize the health
and well-being of our communities, customers and employees. We
appreciate our customers’ understanding as their banking experience
may look different as we navigate this time together to make
decisions guided by the U.S. Centers for Disease Control and our
Mission and Values.
“Our work has prepared us to handle an economic downturn. The
strength of our balance sheet enables us to serve our customers
during these challenging times. Business and retail customers alike
are concerned about the immediate impact of this emergency, as well
as what the future will hold. Fifth Third will be there for our
customers and remain their trusted partner for the long-term.”
If circumstances should warrant the temporary closure of any
Fifth Third Bank locations, that news will be communicated to
customers, including details on backup physical locations and
contact information for their trusted bank partners. The Bank also
has backup for operational locations that support the processes and
systems necessary to serve its customers. Fifth Third Bank has long
had comprehensive plans and strategies in place to manage
effectively through emergencies, including hardship programs for
our valued customers. You can learn more by visiting Fifth Third’s
website here and reading a message from Greg Carmichael here.
Fifth Third recommends that customers continue to leverage all
of the digital banking tools and resources for self-service banking
and account access through mobile, online and voice banking
services, as well as the Bank’s network of approximately 53,000
fee-free ATMs across the United States.
In addition to taking care of its customers, Fifth Third is
committed to taking care of its employees. Speaking to Fifth Third
employees, Carmichael stated, “Your well-being and that of your
family is my primary concern. Our leadership team has updated our
policies and procedures to ensure our employees and their families
are cared for.” Fifth Third has created additional benefits to
cover its employees in this time of need and its employees will
continue to be paid if they become sick, are taking care of a
family member who is ill, or are navigating daycare or school
closures.”
About Fifth Third Fifth Third Bancorp is a diversified
financial services company headquartered in Cincinnati, Ohio, and
the indirect parent company of Fifth Third Bank, National
Association, a federally chartered institution. As of December 31,
2019, Fifth Third had $169 billion in assets and operated 1,149
full-service banking centers and 2,481 ATMs with Fifth Third
branding in Ohio, Kentucky, Indiana, Michigan, Illinois, Florida,
Tennessee, West Virginia, Georgia and North Carolina. In total,
Fifth Third provides its customers with access to approximately
53,000 fee-free ATMs across the United States. Fifth Third operates
four main businesses: Commercial Banking, Branch Banking, Consumer
Lending and Wealth & Asset Management. Fifth Third is among the
largest money managers in the Midwest and, as of December 31, 2019,
had $413 billion in assets under care, of which it managed $49
billion for individuals, corporations and not-for-profit
organizations through its Trust and Registered Investment Advisory
businesses. Investor information and press releases can be viewed
at www.53.com. Fifth Third’s common stock is traded on the
Nasdaq® Global Select Market under the symbol “FITB.” Fifth Third
Bank was established in 1858. Deposit and Credit products are
offered by Fifth Third Bank, National Association. Member FDIC.
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version on businesswire.com: https://www.businesswire.com/news/home/20200316005856/en/
Ed Loyd (Media Relations) Edgar.Loyd@53.com | 513-534-NEWS Chris
Doll (Investor Relations) Christopher.Doll@53.com |
513-534-2345
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