Comcast Rolls Out New Dialing Procedure for Voice Customers
October 18 2021 - 1:46PM
Business Wire
Starting July 16, 2022, consumers will be able to reach the
National Suicide Prevention Lifeline by dialing the three-digit
abbreviated code 988. In order for 988 to work for all callers in
every state, certain area codes that still permit seven-digit local
dialing must transition to 10-digit dialing (or 1+10-digit in CA
and parts of IL). The table below lists the 82 area codes, across
36 states, that must transition to 10-digit local dialing. The
transition may also require customer-initiated updates to safety or
security equipment, so please read to the end of this
communication.
As of October 24, 2021, all consumers with numbers in the
area codes below must dial 10-digits (area code + telephone number)
or 1+10-digits (1+ area code + telephone number in CA and parts of
IL) for all local calls. On and after this date, local calls dialed
with only seven-digits may not be completed, and a recording will
inform you that your call cannot be completed as dialed. If you get
this recording, you must hang up and dial again using the area code
with the seven-digit telephone number.
State
Area Codes
State
Area Codes
Alabama
251
Minnesota
218, 952
Alaska
907
Mississippi
662
Arizona
480, 520, 928
Missouri
314, 417, 660, 816
Arkansas
501
Montana
406
California
209, 530, 562, 626, 650, 707,
925, 949, 951
Nevada
775
Colorado
719, 970
New Hampshire
603
Delaware
302
New Jersey
856, 908
Florida
321 (Brevard County only), 352,
561, 941
New Mexico
505, 575
Georgia
478, 912
New York
516, 607, 716, 845, 914
Guam
671
North Carolina
910
Hawaii
808
Ohio
440, 513
Illinois
309, 618, 708
South Dakota
605
Indiana
219, 574
Tennessee
731, 865
Iowa
319, 515
Texas
254, 361, 409, 806, 830, 915,
940
Kansas
620, 785
Vermont
802
Kentucky
859
Virginia
276, 804
Louisiana
337, 504
Washington
509
Michigan
616, 810, 906, 989
Wisconsin
262, 414, 608, 920
What other changes need to be made to my equipment or other
services?
Important safety and security equipment, such as medical
alert devices, and alarm and security systems that currently rely
on 7-digit dialing must be programmed to use 10-digit (or
1+10-digit) dialing. Many systems operate on 10-digit (or
1+10-digit) dialing by default, but some older equipment may still
use seven-digits. Any needed reprogramming of alarm and home
security equipment must be done during the permissive dialing
period that is currently in effect and concludes on October 24,
2021 to avoid interruption of services.
Some other examples of services that may need to be
re-programmed are:
- life safety systems or medical monitoring devices
- PBXs
- fax machines
- Internet dial-up numbers
- fire or burglar alarm and security systems or gates
- speed dialers
- mobile or other wireless phone contact lists
- call forwarding settings
- voicemail services and other similar functions
What will remain the same?
- Your telephone number, including current area code, will not
change
- The price of a call, coverage area, or other rates and services
will not change due to the dialing change
- What is a local call now will remain a local call regardless of
the number of digits dialed
- You will continue to dial 1+ the area code + telephone number
for all long-distance calls
- You will continue to dial a prefix (such as “9”) when dialing
from a multi-line telephone system (e.g., in a hotel, office
building, etc.) as required
- You can still dial just three digits to reach 911 (emergency
services) and 711 (relay services)
- If 211, 311, 411, 511, 611 or 811 are currently available in
your community, continue to dial these codes with just three
digits
- The National Suicide Prevention Lifeline can still be reached
by dialing 1-800-273-TALK (8255) even after the 988 code is in
effect
Beginning July 16, 2022, dialing “988” will route your
call to the National Suicide Prevention Lifeline. Customers must
continue to dial 1-800-273-8255 (TALK) to reach the Lifeline until
July 16, 2022. If you need more information, please visit the North
American Numbering Plan Administrator (NANPA) website at
https://www.nationalnanpa.com/transition_to_10_digit_dialing_for_988/index.html
or email NANPA at 988@somos.com, or you may visit the FCC website
at https://www.fcc.gov/suicide-prevention-hotline.
About Comcast:
Comcast Corporation (Nasdaq: CMCSA) is a global media and
technology company that connects people to moments that matter. We
are principally focused on broadband, aggregation, and streaming
with 57 million customer relationships across the United States and
Europe. We deliver broadband, wireless, and video through our
Xfinity, Comcast Business, and Sky brands; create, distribute, and
stream leading entertainment, sports, and news through Universal
Filmed Entertainment Group, Universal Studio Group, Sky Studios,
the NBC and Telemundo broadcast networks, multiple cable networks,
Peacock, NBCUniversal News Group, NBC Sports, Sky News, and Sky
Sports; and provide memorable experiences at Universal Parks and
Resorts in the United States and Asia. Visit
www.comcastcorporation.com for more information.
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version on businesswire.com: https://www.businesswire.com/news/home/20211018005877/en/
Joel Shadle Joel_Shadle@Comcast.com (215) 286-4675
Rachel Zabinski Rachel_zabinski@comcast.com (215) 286-1516
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