Comcast Introduces New Advanced Spam Blocker Feature for Xfinity Voice Customers
October 12 2021 - 10:00AM
Business Wire
New Call Blocking Feature Automatically
Identifies and Blocks Nuisance Calls for No Additional Cost
Comcast today announced a new Spam Blocker feature for Xfinity
Voice that gives customers added control over unwanted spam,
spoofing and robocalls to their home with the power to block
inbound calls that are suspected spam.
This press release features multimedia. View
the full release here:
https://www.businesswire.com/news/home/20211012005663/en/
On-Screen Spam Blocker Notification
(Photo: Business Wire)
According to the 2021 U.S. Spam and Scam Report from Truecaller,
Americans receive nearly 31 spam calls per user per month on
average. Additionally, the firm found that 85 percent of Americans
try to only answer calls if they can identify the person or
business the call is coming from. The Spam Blocker feature is
another tool to help keep customers in control of their phone
service experience and protect them from potentially harmful and
annoying robocalls.
Building on the Verified Caller ID feature Comcast rolled out
last March, which was the nation’s largest landline voice
implementation of the STIR/SHAKEN-based technology, the new Spam
Blocker feature categorizes calls as low, medium, and high risk of
being a nuisance call. Through the Xfinity Connect portal,
customers can choose an action they’d like Xfinity Voice to take
based on the risk rating of the call – by default Xfinity Voice
will block high risk calls, send medium risk calls to voicemail and
allow low risk calls to come through. Customers will receive
notifications of the call’s risk rating on their Caller ID as well
as on the largest screen in their home – the TV – and can easily
manage their preference settings using the Xfinity Connect
portal.
“For years, Comcast has been a leader in the industry-wide
effort to combat nuisance calls, with advanced call blocking
efforts across Xfinity Voice, Comcast Business Voice, and Xfinity
Mobile,” said Patti Loyack, Senior Vice President, Consumer
Services and Performance, Comcast Cable. “This feature further
helps our Voice customers to protect themselves from spam callers
and connect only with the people that matter the most.”
Spam Blocker continues Comcast’s longstanding commitment to
fighting caller manipulation and fraud by giving consumers
additional control over unwanted calls. The company worked with
major U.S. providers to conduct the first call between two landline
voice networks, and the first end-to-end call across three
networks, using the STIR/SHAKEN protocol. In 2020, the company
completed the first international authenticated STIR/SHAKEN call
between Xfinity Voice residential phone service and Canadian mobile
provider, Telus Communications. Xfinity Mobile customers can also
enable a call verification feature that uses STIR/SHAKEN technology
to label incoming calls that are suspected spam or robocalls.
About Comcast:
Comcast Corporation (Nasdaq: CMCSA) is a global media and
technology company that connects people to moments that matter. We
are principally focused on broadband, aggregation, and streaming
with 57 million customer relationships across the United States and
Europe. We deliver broadband, wireless, and video through our
Xfinity, Comcast Business, and Sky brands; create, distribute, and
stream leading entertainment, sports, and news through Universal
Filmed Entertainment Group, Universal Studio Group, Sky Studios,
the NBC and Telemundo broadcast networks, multiple cable networks,
Peacock, NBCUniversal News Group, NBC Sports, Sky News, and Sky
Sports; and provide memorable experiences at Universal Parks and
Resorts in the United States and Asia. Visit
www.comcastcorporation.com for more information.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20211012005663/en/
Joel Shadle Joel_Shadle@Comcast.com (215) 286-4675
Rachel Zabinski Rachel_zabinski@comcast.com (215) 286-1516
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