Check Point Recognized as Having One of the ``10 Best Web Support Sites''
June 03 2008 - 7:30AM
Business Wire
Check Point� Software Technologies Ltd. (Nasdaq:CHKP), the
worldwide leader in securing the Internet, today announced Check
Point was honored by the Association of Support Professionals as
having one of the �Ten Best Web Support Sites� for 2008. The
prestigious award showcases Check Point for its excellence in
online service and support, and recognizes Check Point for having
one of the industry�s top Web support sites. The Association of
Support Professionals is an international membership organization
for customer support professionals. The latest list is the
association�s 11th annual �Ten Best� awards, which judges sites on
best practices in Web support. Winners of the accolade are selected
by a rigorous review process, which consists of 25 different
performance metrics, including: usability, design, knowledgebase
implementation, interactive features, use of technology, customer
experience, overall strategy, and others. Check Point received the
award for its multi-faceted and easy to navigate one-stop-search
Support Center. The newly designed Check Point Support Center
features robust self-help tools, and demonstrates Check Point�s
commitment to providing customers with a single point of access for
complete up-to-date technical knowledge, and quick and efficient
resolution of technical issues. �In today�s era of online business,
it is important to have a comprehensive, easy-to-navigate, and
useful Web support center to accommodate multiple customer styles,�
said Ofer Wolf, vice president of technical services at Check
Point. �Check Point Support Center achieves high levels of overall
customer satisfaction by providing full coverage of multi-channel
and Web self-help support to a variety of user segments.� After
extensive study of Web support best practices and a collection of
customer surveys, Check Point identified and implemented as part of
its ongoing efforts to improve customer support new features that
give maximum value to customers: one-stop search, advanced online
support and personalized resources. Check Point�s online support
strategy provides a comprehensive yet tailored support experience
that accommodates all customer styles. Concluded Wolf, �From world
class support Web tools, to professional Security Support Centers
in the different geographies and up to a personal on and off site
dedicated to security support experts, justly shows our effort in
bringing a total comprehensive support service to our customers and
partners.� About Check Point Software Technologies Ltd. Check Point
Software Technologies Ltd. (www.checkpoint.com) is the leader in
securing the Internet. Check Point offers total security solutions
featuring a unified gateway, single endpoint agent and single
management architecture, customized to fit customers� dynamic
business needs. This combination is unique and is a result of our
leadership and innovation in the enterprise firewall, personal
firewall/endpoint, data security and VPN markets. Check Point�s
pure focus is on information security. Through its NGX platform,
Check Point delivers a unified security architecture to protect
business communications and resources, including corporate networks
and applications, remote employees, branch offices and partner
extranets. The company also offers market-leading endpoint and data
security solutions with Check Point Endpoint Security products,
protecting and encrypting sensitive corporate information stored on
PCs and other mobile computing devices. Check Point's award-winning
ZoneAlarm solutions protect millions of consumer PCs from hackers,
spyware and identity theft. Check Point solutions are sold,
integrated and serviced by a network of Check Point partners around
the world and its customers include 100 percent of Fortune 100
companies and tens of thousands of businesses and organizations of
all sizes. �2003�2008 Check Point Software Technologies Ltd. All
rights reserved.
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