J.D. Power Ranks Banner Bank Highest in the Northwest for Customer Satisfaction for Third Straight Year
May 02 2019 - 5:39PM
Business Wire
Banner Bank again ranked highest in the Northwest region for
customer satisfaction by J.D. Power according to their
just-released 2019 U.S. Retail Banking Satisfaction Study. This is
the third year in a row Banner Bank has earned this
recognition.
“We are honored to be recognized for our service by J.D. Power
for the third consecutive year,” said Cindy Purcell, Executive Vice
President of Retail Banking & Administration, Banner Bank. “Our
exceptional employees deliver outstanding service to our clients
every day and it’s a powerful message to have their efforts
acknowledged by this independent research.”
The J.D. Power U.S. Retail Banking Satisfaction Study is the
longest-running and most in-depth survey of the retail banking
industry, measuring overall satisfaction of more than 84,000 retail
banking customers this year alone. Banner Bank achieved the highest
overall score in J.D. Power’s Northwest region which includes
Washington, Oregon, Idaho and Montana. Categories surveyed include
products and fees, convenience, account opening, communication and
advice, channel activities, and problem resolution. From that data,
J.D. Power publishes the highest-ranked banks in each of 11 regions
across the U.S.
To view the J.D. Power press release regarding their 2019 U.S.
Retail Banking Satisfaction Study and learn more about J.D. Power
at www.jdpower.com.
About Banner Bank
Banner Bank is a Washington-chartered commercial bank that
conducts business from more than 200 locations in Washington,
Oregon, California and Idaho. Founded 128 years ago, Banner Bank is
a financially strong community bank with more than $11 billion in
assets offering a wide variety of commercial banking services and
financial products to individuals and small- and medium-sized
businesses and their employees. Visit Banner Bank at
www.bannerbank.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20190502005958/en/
Kelly McPhee, Vice President of Communications, (509) 232-1968
or kelly.mcphee@bannerbank.com
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