Allscripts U.K. client Gloucestershire Hospitals achieves successful go-live with e-observations solution amidst COVID-19 pan...
May 21 2020 - 8:01AM
Business Wire
NHS Foundation Trust deploys new EHR
functionality to identify and escalate treatment for its sickest
patients; Allscripts creates a Go-Live Virtual Office to provide
24/7 remote go-live support
Gloucestershire Hospitals NHS Foundation Trust, located in the
United Kingdom, has successfully gone live with the latest addition
to its Allscripts electronic health record, despite the ongoing
novel coronavirus outbreak.
The Trust decided to deploy the Sunrise EHR as a ‘clinical wrap’
around its existing patient administration system last year and
went live with nursing documentation and risk assessments just five
months later.
On March 17, 2020, the Trust added the e-observations
functionality, which includes automatic calculation of NEWS2, the
national early warning score designed to pick up patients at risk
of deterioration. The implementation of NEWS2 is immediately
helping the Trust manage patients during the COVID-19 outbreak.
Gloucestershire Hospitals has also added icons to its patient
tracking board to identify patients with COVID-19 and made results
available through the system.
“At a time when we were in the midst of COVID-19 planning, I was
unbelievably proud of our nursing staff for their impressive
implementation of e-observations and commitment to making it work.
This has been good for our patients and good for our clinical
teams,” said Professor Steve Hams, the Trust’s Director of Quality
and Chief Nurse.
“We knew that moving patient observations to Sunrise EHR would
bring huge benefits in our two acute hospitals and had planned our
launch for March. So when the COVID-19 pandemic hit the UK, we
needed to make a quick decision about whether or not to go ahead.
We held our nerve and put extra staff on our wards to make sure we
got this right, at a challenging time for our hospitals,” said Mark
Hutchinson, executive CDIO.
“Having e-observations in place has proved essential in managing
our patients during the coronavirus pandemic. Our acute care
response teams are able to manage caseloads, senior nursing staff
can use the data to manage staffing deployment, and we’re able to
track the numbers and locations of patients who are being supported
by oxygen.”
The Allscripts U.K. team has moved fast to support Trusts like
Gloucestershire Hospitals that want to proceed with go-lives that
will help their staff and patients through the pandemic. It has
created a Go-Live Virtual Office with a 24/7 virtual meeting room
with voice and video capability, structured documents and screen
sharing tools.
The office is connected to a floorwalking messaging app, so team
members can be aware of issues as they are identified on wards and
clinics, before they are logged into help-desk systems.
For the Gloucestershire Hospitals go-live, the virtual office
was staffed with a wide range of team members based in different
countries around the globe, so the Trust team could visit at any
time.
“As NHS acute Trusts begin to deal with more and more people
with COVID-19, the flexibility of Sunrise is proving to be a key
tool for helping them to identify and manage these patients,” said
Richard Strong, Allscripts Managing Director, EMEA. “It was a brave
decision for Gloucestershire Hospitals NHS Foundation Trust to
introduce new functionality to record patient observations and
escalate the management of deteriorating patients amid the huge
organizational change required to prepare for the pandemic. But it
was absolutely the right decision, and one Allscripts was
determined to support. We moved rapidly to new ways of working to
fully support go-lives 24/7, without risking the health of our
staff, NHS staff or patients by undertaking traditional support and
floor-walking activities. We were already moving toward this way of
working before the COVID-19 shutdown, but we accelerated our
schedule to push through remote working in time for the
Gloucestershire Hospitals go-live. We are now using these tools to
support other NHS customers that want to go-ahead with
functionality that will help them, their staff and patients at this
exceptionally difficult time.”
About Allscripts
Allscripts (NASDAQ: MDRX) is a leader in healthcare information
technology solutions that advance clinical, financial and
operational results. Our innovative solutions connect people,
places and data across an Open, Connected Community of Health™.
Connectivity empowers caregivers to make better decisions and
deliver better care for healthier populations. To learn more, visit
www.allscripts.com, Twitter, YouTube and It
Takes A Community: The Allscripts Blog.
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Rights Reserved.
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version on businesswire.com: https://www.businesswire.com/news/home/20200521005051/en/
Investors: Stephen Shulstein
312-386-6735 Stephen.Shulstein@allscripts.com
Media: Concetta Rasiarmos
312-447-2466 concetta.rasiarmos@allscripts.com
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