Agilysys Reports Findings of The State of Hospitality Technology Annual Research Study
April 11 2019 - 7:30AM
Business Wire
Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of
next-generation hospitality software solutions and services, today
announced the release of its annual hospitality infrastructure
study, Guest Experience Management: How to Deliver What Matters
Most to Guests.
Based on survey data from more than 300 hospitality managers and
executives across various functional disciplines at 184 properties,
the annual survey examines the state of hospitality technology and
its impact on the guest journey and experience.
The focus of this year’s study is the rapidly growing area of
Guest Experience Management (GEM), the practice of developing,
designing and aligning guest interactions in a manner that exceeds
expectations and boosts satisfaction, advocacy and long-term
loyalty.
According to the study, over 57 percent of survey respondents
said technology solution integration is a key component of
delivering best-in-class guest experience management (GEM).
Agilysys’ annual study tracks the guest experience attributes
that set properties apart, according to hoteliers. It also uncovers
the most critical guest experience capabilities for
competitiveness, the challenges that limit guest experience
improvement, and the ways hotels are leveraging their technology
providers.
Other key findings from this year’s study include:
- Over 30% of survey respondents said
that real-time access to reporting through shared data and
analytics are the most important property management system
attributes that support GEM.
- Over 51% of survey respondents
indicated that more in-room technology complemented by guest
self-service and mobile-ready applications are most critical to the
competitiveness of their property.
“Delivering a superior guest experience is the primary goal of
all hotel strategy and operations,” said Agilysys’ Director of
Product Marketing, Robert Shecterle. “This study delivers
actionable insights into how to manage the accelerating pace of
change in guest expectations and the technology required to meet
and exceed guest experience goals.”
The annual study is available on the Agilysys website. Click
here to access the report.
About Agilysys
Agilysys has been a leader in hospitality software for more than
40 years, delivering innovative guest-centric technology solutions
for gaming, hotels, resorts and cruise, corporate foodservice
management, restaurants, universities, stadia and healthcare.
Agilysys offers the most comprehensive software solutions in the
industry, including point-of-sale (POS), property management (PMS),
inventory and procurement, payments, and related applications, to
manage the entire guest journey. Agilysys is known for its
leadership in hospitality, its broad product offerings and its
customer-centric service. Some of the largest hospitality companies
around the world use Agilysys solutions to help improve guest
loyalty, drive revenue growth and increase operational
efficiencies. Agilysys operates across North America, Europe,
Asia-Pacific, and India with headquarters located in Alpharetta,
GA. For more information visit Agilysys.com.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20190411005047/en/
PR Contacts:MediaHeather
Foster, Agilysys, Inc., 770-810-6031,
Heather.Foster@agilysys.com
InvestorsRichard Land, Norberto Aja
or Jim Leahy, JCIR, 212-835-8500, agys@jcir.com
Agilysys (NASDAQ:AGYS)
Historical Stock Chart
From Mar 2024 to Apr 2024
Agilysys (NASDAQ:AGYS)
Historical Stock Chart
From Apr 2023 to Apr 2024