Franklin Telephone Enables Next-Generation Customer Experience with ADTRAN
June 23 2020 - 8:00AM
Business Wire
Focused on delivering unmatched broadband and
seamless Wi-Fi for families in rural Mississippi
ADTRAN®, Inc., (NASDAQ:ADTN), a leading provider of
next-generation innovative fiber and fiber extension broadband
access solutions, today announced that through its Enabling
Communities, Connecting Lives program, Franklin Telephone Company
Inc. (Franklin Telephone) has selected its Mosaic Customer
Experience, Powered by Plume, to deliver a full suite of Smart Home
Services to elevate the in-home subscriber experience.
“Franklin Telephone is focused on ensuring our customers can
access and benefit from services typically known to only be
available in metropolitan areas,” said Tom Griffin, Vice President
at Franklin Telephone. “In evaluating solutions to improve our
subscribers’ experience through a managed whole home Wi-Fi
solution, ADTRAN was an obvious choice due to its values that align
with those of Franklin Telephone. We both strive to deliver
solutions that exceed customer demands today and can scale to meet
tomorrow’s needs, too.”
Franklin Telephone has been delivering services to approximately
6,400 customers in and around 26 counties in Mississippi for over
60 years. Despite its focus on serving rural communities, Franklin
Telephone prides itself in delivering best-in-class services to its
customers. As e-learning, working from home, video streaming and
other broadband intensive applications shift the way subscribers
leverage their home Wi-Fi, the innovative operator saw an
opportunity to create and deliver an unrivaled customer experience
in the home while leveraging its existing advanced
Fiber-to-the-Home and xDSL networks. Utilizing ADTRAN’s solution,
Franklin Telephone is further enhancing its subscribers’ broadband
experience by leveraging AI-powered automatic Wi-Fi optimization
and security for seamless connectivity and added protection of
their home networks. This deployment will allow Franklin Telephone
to empower its subscribers with the ability to personalize their
home networks by creating profiles for their children and family
members and manage access to the internet and content. With greater
adaptability, security and updates at scale, Franklin Telephone can
support the demands of consumers in today’s environment and into
the future.
“More organizations have adapted their culture to offer flexible
work-from-home options and consumers are taking advantage of more
remote services, such as distance learning, telehealth and an
increasingly wide range of entertainment options. This highlights
the criticality of high-speed broadband and home Wi-Fi for
consumers around the globe,” said Jeremy Harris, Director, Product
Management Subscriber Solutions at ADTRAN. “We are pleased to be
working with Franklin Telephone to delight its customers by
delivering rock-solid Wi-Fi and high-speed broadband the way it
should be.”
More details on ADTRAN’s Smart Home service offering can be
found at adtran.com/experience.
About ADTRAN ADTRAN, Inc. is a leading global provider of
open, disaggregated networking and communications equipment that
enable voice, data, video and internet communications across any
network infrastructure. From the cloud edge to the subscriber edge,
ADTRAN empowers communications service providers around the world
to manage and scale services that connect people, places and
things. ADTRAN solutions are currently in use by service providers,
private enterprises, government organizations and millions of
individual users worldwide. Find more at ADTRAN, LinkedIn and
Twitter.
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version on businesswire.com: https://www.businesswire.com/news/home/20200623005114/en/
Ashley Schulte 919-435-9112 ashley.schulte@adtran.com
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