SEATTLE, Oct. 1, 2020 /PRNewswire/ -- Accolade (NASDAQ:
ACCD), a personalized health and benefits solution for employers,
health plans and their members, announces a partnership with the
Global Appropriateness Measures group (GAM) to incorporate their
patented appropriateness measures into Accolade's newest service,
Intelligent Provider Matching (IPM).
Inspired by the work of renowned surgeon and public health
expert Dr. Martin Makary, M.D.,
M.P.H., and developed with a consensus of expert physicians
nationally, the appropriate care measures identify practice
patterns across medical specialties to improve health outcomes and
reduce costs.
The partnership will bring Accolade customers and their employee
populations new insights into physicians' relevant experience and
surgical outcomes. By analyzing the patterns of care of 1.9 million
physicians for common conditions and procedures such as knee and
hip surgeries, Accolade's Intelligent Provider Matching service
connects employee populations to the provider with the most
reliable track record for their need.
The 2020 Change Healthcare – Harris Poll Consumer Experience
Index found that half of consumers surveyed have avoided seeking
medical care due to the barriers of finding, accessing and paying
for healthcare. Accolade's IPM service offers patient-centric
insights directly to employees and matches them with the right
physicians at the right time. The service also includes help with
appointment scheduling, removing one of the major barriers to
seeking medical care.
Intelligent Provider Matching is rooted in the pillars of:
- Member engagement and influence – Accolade
proactively works with employers to identify hotspots where cost of
care for common treatments and surgeries are not aligned with
industry best practices, reaching out to support and guide members
to the best care options available to them.
- Provider insights – Accolade incorporates the GAM
measures, analysis of 14 billion claims and billing data, and
proprietary insights into member populations to provide a
data-driven, thoughtful recommendation on the best matched
providers for the health need.
- Cost Transparency – Accolade includes cost insights,
displaying estimated costs for common procedures and tests,
relative to other providers in the surrounding area, to identify
providers offering the right care at the right cost.
- Appointment scheduling – Accolade offers concierge
services to help manage the scheduling of the care appointment on
behalf of the member, including pre- and post-appointment
support.
- Enhanced provider matching and insights reporting to
employers – Accolade reports outcomes and cost savings to
employers, creating quantifiable results that inform population
health and benefits management. On average, Accolade has found
employers save up to 10% on employee healthcare costs when members
go to the physicians suggested by Accolade's insights.
"Most of the healthcare industry measures quality of care after
a medical intervention by tabulating complication rates and lengths
of stay," said Martin Makary, M.D.,
M.P.H. "Appropriateness measures finally enable us to measure
medical-decision making itself, a critical component to advancing
the mission of high-quality, high-value care. Accolade's work is a
giant step forward in achieving this mission."
"GAM is very excited to partner with Accolade to help achieve
their mission of helping their members receive the highest value
care possible," said Will Bruhn,
Chief Operating Officer of GAM.
"Choosing a physician is one of the most complex – and important
– parts of the healthcare journey. As a physician, I have unique
strengths in managing certain kinds of patients over others but up
until now there hasn't been an objective way to assess a
physician's practice patterns to help determine which physicians
are best matched to which patients," said Accolade Chief Medical
Officer Shantanu Nundy, M.D. "Our
partnership with GAM finally puts these data-driven insights –
combined with compassionate and expert guidance from our frontline
care teams – in the hands of working Americans and their families
to reduce the complexity of choosing a doctor while lowering
unwarranted variation and costs for employers."
About Accolade
Accolade provides personalized health
and benefits solutions designed to empower every person to live
their healthiest life. Using a blend of cloud-based technologies,
specialized support from Accolade Health Assistants® and
Clinicians, and integrated data and programs across mobile, online
and phone, Accolade navigates people through the healthcare system
with trust, empathy and ease. Employers offer Accolade to employees
and their families as the single place to turn for all health,
healthcare, and benefits questions or concerns, increasing their
engagement in benefits and connecting them to high-quality
providers and care. By empowering members to make better decisions
about their health, Accolade can support members in lowering the
cost and complexity of healthcare while achieving consumer
satisfaction ratings over 90 percent and an NPS of 60. For more
information, visit Accolade on Twitter, Facebook, LinkedIn and
at www.accolade.com.
About the Global Appropriateness Measures Group
The
Global Appropriateness Measures Group (GAM) is a collaboration of
healthcare experts committed to the goal of measuring high-value
care and reducing waste. Using the principles of practice pattern
measurement, clinical wisdom, and medical evidence GAM seeks to
promote a safer, higher quality and more efficient healthcare
system. For more information, visit www.gameasures.com/.
________________________________________
1 Research from Dr. Nika
Kabiri, Founder of Kabiri Consulting and Decision Science
instructor at the University of
Washington
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SOURCE Accolade