T-Mobile Adds In-Store Repairs and More Device Protection Benefits for Customers
September 16 2021 - 9:03AM
Business Wire
T-Mobile (NASDAQ: TMUS) today announced it will soon offer
in-store same day device repairs at 500 stores across the country –
with more on the way – and is adding new Protection<360>®
benefits for customers, all starting November 1, 2021.
- New in-store authorized repair locations. T-Mobile is
upgrading 500 stores across the country to now include in-store
device repairs by industry-certified experts from Assurant, with
more locations to come. This is the first time T-Mobile will offer
in-store repairs, and service locations are coming to nearly every
major city across the country. Starting November 1, customers with
Protection<360> can check the T-Mobile Store Locator to find
an authorized location and then use the online appointment tool
(coming soon!) to get same-day repairs right inside a T-Mobile
store. Repairs will be completed with some of the most
highly-credentialed mobile repair technicians in the industry —
that use only manufacturer-approved parts and are committed to fast
and reliable service.
- More claims included every year. T-Mobile’s upgraded
Protection<360>, provided by Assurant, will now cover up to
five claims per year. This is more than the industry standard of
just three claims per 12 months.
These new benefits top an already-packed list of device
protections loaded into Protection<360>. Starting at $7 (+
tax) per month, Protection<360> also includes:
- Accidental damage, loss, and theft coverage — including next
business day replacements
- AppleCare for eligible Apple devices
- Unlimited screen protector replacement — if it breaks, get a
new one, and we’ll even put it on for you
- Hardware service coverage, such as a mechanical breakdown,
included with unlimited claims
- JUMP!® Upgrades — T-Mobile customers get the latest and
greatest device sooner
- Live tech support via the Protection<360> app on iOS and
Android
- And more.
T-Mobile customers can add Protection<360> when they make
a qualified T-Mobile device purchase, completed repair, lease or
finance – or up to 30 days later – in a T-Mobile store, online or
by calling their T-Mobile Team of Experts.
Follow T-Mobile’s Official Twitter Newsroom @TMobileNews to stay
up to date with the latest company news.
$29 Screen Repair: This applies when and where service is
provided through Assurant-authorized repair centers, which include
T-Mobile service and repair locations when and where repair service
is available; otherwise, we’ll provide a replacement device and
collect the appropriate accidental damage service fee/deductible
based on device tier.
About T-Mobile
T-Mobile U.S. Inc. (NASDAQ: TMUS) is America’s supercharged
Un-carrier, delivering an advanced 4G LTE and transformative
nationwide 5G network that will offer reliable connectivity for
all. T-Mobile’s customers benefit from its unmatched combination of
value and quality, unwavering obsession with offering them the best
possible service experience and undisputable drive for disruption
that creates competition and innovation in wireless and beyond.
Based in Bellevue, Wash., T-Mobile provides services through its
subsidiaries and operates its flagship brands, T-Mobile, Metro by
T-Mobile and Sprint. For more information please visit:
https://www.t-mobile.com.
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