Dynatrace Helps the State of Minnesota Deliver Uninterrupted Access to Digital Services During a Tenfold Surge in Demand
June 22 2021 - 8:00AM
Business Wire
Automatic and intelligent observability helps
IT services team transform from reactive to proactive, reducing
reliance on manual processes and freeing time for innovation
Software intelligence company Dynatrace (NYSE: DT) today
announced the State of Minnesota is using the Dynatrace® Software
Intelligence Platform to help ensure its citizens have reliable,
24/7 access to the state’s online unemployment insurance portal.
Due to the pandemic, demand for this service has soared in recent
months, from an average pre-pandemic monthly traffic volume of
638,000 visits, to a 10X peak of 6.6 million visits per month, and
a steady state above 2 million visits per month in 2021. With
Dynatrace’s automatic and intelligent observability, the Minnesota
IT Services team (MNIT) now combines real-time visibility across
its digital ecosystem with extensive AIOps capabilities to ensure
reliable performance of this critical digital service, regardless
of fluctuations in demand. As a result, they are experiencing a
significant reduction in the frequency of significant IT issues and
performance degradations.
“Our mission is to deliver secure, reliable digital solutions to
improve the lives of all Minnesotans,” said Kailey Smith,
Application Architect, State of Minnesota IT Services. “By
eliminating the need for manual processes and guesswork, Dynatrace
has enabled us to transition from a team that’s been historically
reactive, to one that’s consistently proactive. We no longer waste
hours in war rooms chasing down problems and are rededicating this
time to develop and deliver new services for our citizens, faster
and more efficiently than ever before.”
By automatically identifying anomalies, alerting when problems
with true business impact occur, and pinpointing the root-cause of
issues, Dynatrace® enables the MNIT team to operate more
efficiently, and focus on driving innovation while delivering
better outcomes for its citizens.
“Dynatrace’s AIOps gives our team the confidence to pursue
innovation and automation more aggressively, and roll out changes
to critical applications faster, without increased risk,” continued
Smith. “With Dynatrace, we can now quickly assess the impact of
updates and new features and resolve issues before users are ever
impacted. This helps ensure our digital services are always
available to those who need them, regardless of how demand
fluctuates. As a result, we’ve consistently been one of the first
states to update our application to support rapid policy changes
around benefit payments during the pandemic.”
Visit our Customer Stories page for more details on how the
State of Minnesota is using a proactive approach to manage
user-experience and ensure uninterrupted access to essential
government services with Dynatrace.
About Dynatrace
Dynatrace® provides software intelligence to simplify cloud
complexity and accelerate digital transformation. With automatic
and intelligent observability at scale, our all-in-one platform
delivers precise answers about the performance and security of
applications, the underlying infrastructure, and the experience of
all users to enable organizations to innovate faster, collaborate
more efficiently, and deliver more value with dramatically less
effort. That’s why many of the world’s largest organizations trust
Dynatrace® to modernize and automate cloud operations, release
better software faster, and deliver unrivalled digital
experiences.
Curious to see how you can simplify your cloud? Let us show you.
Visit our trial page for a free 15-day Dynatrace trial.
To learn more about how Dynatrace can help your business, visit
https://www.dynatrace.com, visit our blog, and follow us on Twitter
@dynatrace.
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version on businesswire.com: https://www.businesswire.com/news/home/20210622005234/en/
Hailey Melamut March Communications dynatrace@marchcomms.com +1
617.960.9856
Tristan Webb Spark Communications dynatrace@sparkcomms.co.uk +44
207.436.0420
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