Leaders with Wells Fargo, Alliance Data
Systems, AmTrust, Travelers, First Horizon, BMO and more will
present at ISG TechXchange: BFSI, May 18-19
Digital solutions that deliver a seamless customer experience
and boost loyalty and sales are at the top of the agenda for
banking, financial services and insurance companies, say industry
experts with Information Services Group (ISG) (Nasdaq: III), a
leading global technology research and advisory firm.
Digitizing customer journeys, scaling up transformation and
finding more agile and productive ways of working are among the
topics that will be explored at the ISG TechXchange: Banking,
Financial Services and Insurance virtual event, May 18–19,
featuring experts with leading banking, financial services and
insurance companies.
“Customers today want more nuanced and personalized service from
banks, financial services firms and insurers, and new entrants are
responding with a one-stop-shop experience that’s forcing
established firms to innovate and compete,” said Owen Wheatley,
lead partner, ISG Banking and Financial Services, and co-host of
the ISG TechXchange: BFSI.
“Market pressure,” Wheatley said, “will accelerate the adoption
of technologies to drive customer intimacy and engagement, combat
financial crime, make better use of data, adjust service delivery
to customer preferences and manage corporate spending.”
In a day-one keynote address, Patrick Kelly, chief digital
officer, First Horizon Bank, will explore changing consumer and
business owner expectations and discuss how businesses can deliver
digital interactions that are as impactful as human
interactions.
Also on day one, Dashon Williford, senior vice president of
digital strategy and experience at Alliance Data Systems, will
deliver a keynote presentation on digital customer engagement,
drawing on his experience leading acquisition, servicing and
engagement across digital platforms, and in-store/point of sale
experiences for proprietary, cobranded and private-label
portfolios.
Jeff Martin of the workplace experience team at Wells Fargo will
discuss how the pandemic has made the case for increased remote
working and, conversely, highlighted the importance of in-person
interaction, and the impact those trends will have on the future of
work.
A panel discussion on meeting the demands of a hybrid work
environment will bring together Leslie Anderson, global head of
enterprise technology employee experience at BMO Financial Group,
and Bettina Zerza, a principal at ZERZA.com, whose work focuses on
the intersection of architecture and technology.
On day two, the agenda turns toward the insurance sector.
Claudiu Coltea, SVP and chief customer experience officer of
Travelers, will deliver an industry spotlight presentation. Then,
Paul Schreiner, partner, ISG Insurance, and co-host of the event,
will probe the changing nature of competition and cooperation in
his interview with Michael Lebor, senior vice president of digital
distribution at AmTrust Financial Services.
“The role of competition and cooperation is changing, with
insurers leveraging third-party providers to jumpstart their
processes, customer experience and digital journeys,” Schreiner
said. “Insurance purchases that used to happen in person can now
happen online, often without any human contact from the insurer.
This requires seamless interactions across multiple channels to
provide an exceptional customer experience in every
interaction.”
Leveraging data and analytics to deliver high-value outcomes in
insurance will be the topic of a panel discussion with leaders from
QBE Europe, Just Auto Insurance, Employers Insurance and the
Hanover Insurance Group. Additional sessions with BMO (Bank of
Montreal), Intact Insurance Specialty Solutions and global
reinsurance company SCOR will explore creative ways to drive
customer engagement and innovation while evolving as a digital
organization.
During the event, ISG Innovation Lab sessions will offer
participants a chance to explore emerging products and
technologies, and the ISG Startup Challenge will feature
entrepreneurs pitching their new business ideas, with winners
chosen by audience vote.
The ISG TechXchange: BFSI is sponsored by Workday, Accenture,
Cigniti, OutSystems, Genpact and Coforge. Desk Yogi and
SmartMoneyMatch are media partners. Additional information and
event registration is available on the event website.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 700 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including automation, cloud and data analytics; sourcing advisory;
managed governance and risk services; network carrier services;
strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs more than 1,300
digital-ready professionals operating in more than 20 countries—a
global team known for its innovative thinking, market influence,
deep industry and technology expertise, and world-class research
and analytical capabilities based on the industry’s most
comprehensive marketplace data. For more information, visit
www.isg-one.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20210503005516/en/
Press:
Will Thoretz, ISG +1 203 517 3119 will.thoretz@isg-one.com
Cait Buckley, Matter Communications for ISG +1 617 874 5214
isg@matternow.com
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