SPRT Support com Inc

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

SCHEDULE 14A

Proxy Statement Pursuant to Section 14(a) of the

Securities Exchange Act of 1934 (Amendment No.     )

Filed by the Registrant  ☒                              Filed by a Party other than the Registrant  ☐

Check the appropriate box:

SUPPORT.COM, INC.

(Name of Registrant as Specified In Its Charter)

(Name of Person(s) Filing Proxy Statement, if other than the Registrant)

Payment of Filing Fee (Check the appropriate box):

Support.com Correspondence with Stakeholders

Letter to employees with Social Media Guidelines

Dear Support.com Employees,

I’m pleased to announce the exciting news that Support.com has signed a definitive agreement to merge with Greenidge Generation Holdings Inc. (“Greenidge”). Greenidge is a holding company that owns Greenidge Generation LLC, a vertically integrated bitcoin mining and power generation facility in Upstate New York.

Completion of the proposed merger is subject to Support.com shareholder approval and other customary closing conditions.

By merging with us, Greenidge will acquire relevant new capabilities for its continued transformational journey — and we will become part of a stronger company with growth opportunities in the short and long term.

I am sure many of you may ask what is going to change as a result of this merger. My answer is that, for us, it will be business as usual. Upon completion of the proposed merger, Support.com will be a wholly-owned subsidiary of Greenidge. I will remain as CEO of the existing Support.com businesses, which will continue to operate in the ordinary course. We expect the transaction to close in Q3 this year.

While we work toward completing this transition, we will continue to deliver the premium service our customers and clients expect. Our plan is that the merger will not lead to noticeable changes in our day-to-day operations at Support.com; instead, it will expand professional development and growth opportunities for all of us and make the team stronger together.

Today’s announcement wouldn’t be possible without your hard work, dedication and stellar execution. We should all be proud of our accomplishments and how we are successfully accelerating our business.

This is an exciting new opportunity, and I encourage you to continue executing at the same high level as you currently do. I look forward to talking in more detail with you at an employee town hall in the days ahead, but I wanted you to hear the news from me directly.

It is important that Support.com team members do not speak to the press or make comments on social media related to the transaction unless they are explicitly authorized to do so. A tweet, retweet, LinkedIn update, misguided conversation, or other post, even on a personal social media account, could inadvertently provide non-public information, appear to confirm mistaken information or information taken out of full context, or be interpreted as an unintended official update on behalf of the company. Until the transaction closes, all Support.com team members have to be very careful in discussion in real life and on social media.

Thank you for doing your part and understanding the unique circumstances and communication limitations of social engagement around today’s announcement.

ADDITIONAL INFORMATION AND WHERE TO FIND IT

In connection with the proposed transaction, Support.com and Greenidge will file relevant materials with the U.S. Securities and Exchange Commission (SEC), and Greenidge will file a registration statement on Form S-4, which will include a proxy statement/prospectus of Support.com. INVESTORS AND SECURITY HOLDERS ARE URGED TO READ CAREFULLY AND IN THEIR ENTIRETY THE REGISTRATION STATEMENT, PROXY STATEMENT/PROSPECTUS AND ALL OTHER RELEVANT DOCUMENTS FILED OR THAT WILL BE FILED WITH THE SEC WHEN THEY BECOME AVAILABLE BECAUSE THEY WILL CONTAIN IMPORTANT INFORMATION. A definitive proxy statement/prospectus will be mailed to stockholders of Support.com when it becomes available. Investors and security holders will be able to obtain free copies of the registration statement, proxy statement/prospectus (when available) and the other documents filed with the SEC by Support.com or Greenidge through the SEC’s website at www.sec.gov.

PARTICIPANTS IN SOLICITATION

Support.com and its directors and executive officers and other members of management and employees may be deemed to be participants in the solicitation of proxies from stockholders of Support.com in connection with the proposed transaction. A list of the names of such directors and executive officers, information regarding their interests in the proposed merger and a description of their direct and indirect interests, by security holdings or otherwise, will be contained in the registration statement, proxy statement/prospectus and other relevant materials to be filed with the SEC when they become available.

Greenidge, GGH Merger Sub, Inc. and their directors, executive officers, other members of management and employees may also be deemed to be participants in the solicitation of proxies from the shareholders of Support.com in connection with the proposed transaction. A list of the names of such directors and executive officers, information regarding their interests in the proposed merger and a description of their direct and indirect interests, by security holdings or otherwise, will be contained in the registration statement, proxy statement/prospectus and other relevant materials to be filed with the SEC when they become available.

NO OFFER OR SOLICITATION

This communication shall not constitute an offer to sell or the solicitation of an offer to buy any securities, nor shall there be any sale of securities in any jurisdiction in which such offer, solicitation or sale would be unlawful prior to registration or qualification under the securities laws of any such jurisdiction. No offering of securities shall be made except by means of a prospectus meeting the requirements of Section 10 of the U.S. Securities Act of 1933, as amended.