Tampa General Hospital and GE Healthcare's CareComm Saves $40 Million, Cuts 20,000 Excess Days and Reduces Length of Stay
October 29 2020 - 11:04AM
Business Wire
Tampa General Hospital (TGH), in partnership with GE Healthcare,
reports a $40M reduction of system-wide inefficiencies since
launching their CareComm command center with GE’s Command Center
Software last August. Utilizing 20 artificial intelligence
applications (aka Tiles), CareComm helps to optimize
minute-to-minute patient care operations with real-time actionable
information used in CareComm and throughout the hospital.
CareComm’s Tiles include Patient Manager, Capacity Snapshot,
Surgical Tube Map, Observation Manager, Discharge Barriers, Imaging
Expediter and more. CareComm also created a digital twin of patient
flow at TGH which was used to reallocate nursing unit capacities
and optimize the surgical block schedule. More than anything,
CareComm’s work has been to serve and enable TGH’s caregivers and
care teams.
The program has helped TGH to operate at maximum occupancy,
decrease average length of stay by eliminating 20,000 excess days,
and reduce emergency room diversion by 25% for the level one trauma
center that serves the entire West Coast of Florida. These
improvements equate to 30 beds of additional capacity.
"CareComm is not only the center of gravity for our artificial
intelligence platform, it's the center of gravity for the entire
hospital system," said John Couris, CEO of Tampa General Hospital.
"We feel sometimes that to fix a problem, we've got to build a
building or build more capacity. We started to think a little
differently saying, how do we drive value to the consumer by doing
better with what we have and not just simply building more."
"When CareComm opened in August 2019, a hurricane was
approaching, and we talked about it being helpful during the storm.
We didn't discuss a pandemic, but it's been a remarkably useful
tool in the management of COVID-19 as well as for daily patient
care operations," said Everett Cunningham, CEO of US and Canada, GE
Healthcare. “GE Command Centers are now operating in over 200
hospitals worldwide helping health systems and governments through
COVID-19.”
In addition to GE’s real-time Tiles, the CareComm team rapidly
implemented an early warning system to help anticipate COVID-19
hotspots in the community. And TGH worked with health systems in
the local area to share capacity between them through each surge of
COVID-19 patients.
“CareComm guides our hospital along the path of automating care
delivery. Over the past year, our team gathered valuable patient
insights from our command center which we’ve been able to apply to
managing reduced length of stay and better patient flow for all
patients – especially in the evolving era of the COVID-19
pandemic,” said Dr. Peter Chang, vice president for care
transitions, Tampa General Hospital.
TGH is also co-leading a statewide collaboration with other
Florida health systems and GE Healthcare to manage beds,
ventilators and COVID-19 hospitalizations in near-time called the
Florida Capacity System. This new cloud-based system is live and
will help to manage the pandemic as well as hurricanes and other
challenges in the future.
“The COVID-19 crisis requires a regional response. We’ll keep
working together with the Florida healthcare systems and have
agreed to share information, messaging to the public, coordinate
activities, share resources and innovate and support our
communities together,” said Couris. “When it comes to safeguarding
the health and wellness of the community, you must transcend
competition and collaborate.”
About Tampa General Hospital
Tampa General Hospital, a 1006-bed non-profit academic medical
center, is one of the largest hospitals in America and delivers
world-class care as the region’s only center for Level l trauma and
comprehensive burn care. Tampa General Hospital is the
highest-ranked hospital in the market in U.S News & World
Report’s 2020-21 Best Hospitals, and one of the top 4 hospitals in
Florida, with five specialties ranking among the best programs in
the United States. It is one of the nation’s busiest adult solid
organ transplant centers and is the primary teaching hospital for
the USF Health Morsani College of Medicine. With five medical
helicopters, Tampa General Hospital transports critically injured
or ill patients from 23 surrounding counties to receive the
advanced care they need. Tampa General houses a nationally
accredited comprehensive stroke center and its 32-bed Neuroscience
Intensive Care Unit is the largest on the West Coast of
Florida. It also is home to the Jennifer Leigh Muma 82-bed
Level IV neonatal intensive care unit, and a nationally accredited
rehabilitation center. Tampa General Hospital’s footprint includes
17 Tampa General Medical Group Primary Care offices, TGH Family
Care Center Kennedy, TGH Brandon Healthplex, TGH Virtual Health and
19 outpatient Radiology Centers. Tampa Bay residents also receive
world-class care from the TGH Urgent Care powered by Fast Track
network of clinics, and they can even receive home visits in select
areas through TGH Urgent Care at Home, powered by Fast Track. As
one of the largest hospitals in the country, Tampa General Hospital
is first in Florida to partner with GE Healthcare and open a
clinical command center that uses artificial intelligence and
predictive analytics to improve and better coordinate patient care
at a lower cost. For more information, go to www.tgh.org.
About GE Healthcare
GE Healthcare is the $16.7 billion healthcare business of GE
(NYSE: GE). As a leading global medical technology and digital
solutions innovator, GE Healthcare enable clinicians to make
faster, more informed decisions through intelligent devices, data
analytics, applications and services, supported by its Edison
intelligence platform. With over 100 years of healthcare industry
experience and around 50,000 employees globally, the company
operates at the center of an ecosystem working toward precision
health, digitizing healthcare, helping drive productivity and
improve outcomes for patients, providers, health systems and
researchers around the world.
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Michael Porter michael.porter@ketchum.com
Hannah Huntly Hannah.huntly@ge.com
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