EXL Health Named 'One of the Strongest Performers in the Risk Adjustment & Analytics Space’ in 2020 KLAS Performance Report...
September 30 2020 - 8:00AM
EXL [NASDAQ: EXLS], a leading Operations Management and Analytics
company, today announced that SCIO Health Analytics, an EXL Health
company, and innovator in quality, risk adjustment and analytics
solutions to payer and provider organizations, has been named a
leader in the areas of loyalty, value and support in the 2020 Risk
Adjustment & Analytics KLAS Performance Report. EXL Health
customers rate SCIO Health Analytics with the highest overall score
of 93.0 and “A” rankings for customer experience, making it the
top-ranked vendor in feedback evaluations.
In this latest report, KLAS, a research firm that specializes in
monitoring and reporting the performance of healthcare vendors,
highlights the ‘top four’ vendors in the space and notes vendors
that are beginning to win over existing mindshare.
EXL Health was rated by customers as collaborative, proactive,
responsive to requests for new technology and functionality, and
willing to share best-practice guidance. The report also reveals
that EXL Health is found to provide consistent, proactive
support that enables tangible outcomes and contributes to
customers’ high satisfaction.
KLAS interviewed thousands of healthcare professionals and uses
the responses to rate risk adjustment and analytics (solutions and
services supporting population stratification, reporting, and/or
analytics for CMS or other risk-based contracts). To enable readers
to more quickly understand high-level differences in vendor
performance and give better context as to how each product compares
to other offerings in the market, KLAS has organized the questions
from the standard evaluation into six customer experience
pillars—culture, loyalty, operations, product, relationship, and
value.
“We were particularly pleased to see reported outcomes of
customer loyalty, tied in with our high customer response rate in
the research,” says Sam Meckey, Executive Vice President and
Business Head, EXL Health. “We’re dedicated to being customer
centric, and this is why we have so many customers of 10+ years or
more. The high value ranking is also significant, as it supports
financial ROI through shared savings due to more accurate HCC
coding. This is pertinent for risk adjustment due to the
sensitivity of cost pressures we’re seeing among providers. Volume
is down due to many factors including COVID, resulting in a need to
cut services, as well as looking to alternative vendors offering
more point-based solutions.”
In the risk adjustment and analytics space, a small group of
large vendors tend to dominate mindshare and market share. However,
as the report recognizes, market share is not always a guarantee of
a strong customer experience, and some organizations have started
to consider and choose other options.
“Payers and providers are looking at different options for Risk
Adjustment and Analytics offering. They are considering
solutions that help them consolidate and drive quality outcomes;
they are also interested in solutions that can supplement their
current Risk Adjustment offering to help find a real ROI in their
data,” says Ryan Pretnik – Director of Strategy and Research
– Analytics, KLAS. “Furthermore, both health plans and providers
are looking to optimize their current Risk Adjustment and Analytics
programs and to enhance their strategies. With all eyes on
quality, outcomes and value, both payers and providers are looking
at a wider range of technology and analytics-enabled solutions (and
services), which are critical to meeting this evolving
need.”
The report comes at a pivotal time as EXL Health begins a series
of significant product investments surrounding technology
capability and user experience. With deep, proven healthcare
expertise across the healthcare value chain and as an industry
leader in advanced analytics, the company is currently extending
its NLP technology capabilities and further leveraging analytics to
help risk-based entities reach data-driven decisions.
For more information on EXL Health Risk Adjustment and Analytics
services, click here.
About EXL EXL (NASDAQ:
EXLS) is a leading operations management and analytics company that
helps our clients build and grow sustainable businesses. By
orchestrating our domain expertise, data, analytics and digital
technology, we look deeper to design and manage agile,
customer-centric operating models to improve global operations,
drive profitability, enhance customer satisfaction, increase
data-driven insights, and manage risk and compliance. Headquartered
in New York, EXL has more than 32,800 professionals in locations
throughout the United States, the UK, Europe, India, the
Philippines, Colombia, Australia and South Africa. EXL serves
multiple industries including insurance, healthcare, banking and
financial services, utilities, travel, transportation and
logistics, media and retail, among others. For more information,
visit www.exlservice.com
Media - Europe, India and APACShailendra SinghVice President
Corporate
Communications+91-98104-76075shailendra.singh@exlservice.com
Media - USMichael SherrillVice President
Marketing646-419-0778michael.sherrill@exlservice.com
Investor RelationsSteven N. BarlowVice President Investor
Relations212-624-5913steven.barlow@exlservice.com
ExlService (NASDAQ:EXLS)
Historical Stock Chart
From Mar 2024 to Apr 2024
ExlService (NASDAQ:EXLS)
Historical Stock Chart
From Apr 2023 to Apr 2024