NICE Robotic Process Automation Ranked the Market Leader in Attended RPA by Zinnov, Driven by NEVA and Unparalleled AI
September 16 2020 - 6:30AM
Business Wire
Endorsed by customers and developers in the
Zinnov Zones Rating for Hyper Intelligent Automation – 2020, NICE
receives positioning in Leadership Zone in Attended RPA and is
recognized for its ability to unlock high-value customer and
employee experiences
NICE (Nasdaq: NICE) announced today that it has been
named the market leader for Attended RPA by Zinnov, a leading
global research, consulting, and advisory company. In the 'Zinnov
Zones for Hyper Intelligent Automation – 2020' Rating, NICE Robotic
Process Automation (RPA) was rated in the Leadership Zone in the
Attended RPA category based on multiple parameters validated
through performance, outcomes, and customer feedback. To access the
report, please click here.
Nischay Mittal, Principal & Global Head – RPA,
Zinnov, said, “NICE has wide-ranging Hyper Intelligent
Automation capabilities. It finds itself as a Leader in the
Attended RPA category for its unmatched coverage across use cases
and a strong focus on providing Attended Automation solutions with
products like NEVA and Desktop Analytics. Our analysis of their
built-in AI capabilities for RPA, such as NLP-based text analytics,
unsupervised machine learning, and real-time speech guidance,
coupled with their extensive pre-built RPA integrations and vast
experience in UI connectivity, is what distinguishes NICE in the
market.”
In the Zinnov Zones Rating, NICE RPA’s market leadership
positioning was specifically attributed to its Attended RPA use
case analysis, business model, market visibility, vision and
roadmap, as well as customer endorsements and developer feedback.
The Zinnov Zones Rating is the industry’s first comprehensive
assessment of over 35 Intelligent Automation platforms and
specialist organizations. The study assessed the participating
companies on their overall prowess and scalability across the Hyper
Intelligent Automation value chain. The key parameters evaluated
included capabilities in the areas of Use Case Discovery,
Intelligent Document Processing, RPA, Analytics & Insights,
etc. Zinnov’s evaluation is based on a rigorous process of an RFI,
followed by interviews with over 100 customers, 500 developers,
partners, as well as industry experts.
NICE RPA introduced NEVA, the first employee virtual attendant
robot, to the RPA market in 2018. With its robust and comprehensive
Attended RPA capabilities, NICE has succeeded in disrupting the
market and paving the way for new human-robot collaboration in the
modern workplace. NICE also recently introduced NEVA@home, helping
organizations make it easy for their employees to provide continued
service excellence even when working remotely.
Barry Cooper, President, NICE Enterprise Group, said,
“Research and review by respected organizations such as Zinnov
provide end-users with an independent perspective of the players in
the market. NICE is proud to be recognized for the innovation that
is the driving force behind NEVA and for its value in supporting
and guiding employees, irrespective of their location.”
About NICE NICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that
term is defined in the Private Securities Litigation Reform Act of
1995. Such forward-looking statements, including the statements by
Mr. Cooper, are based on the current beliefs, expectations and
assumptions of the management of NICE Ltd. (the “Company”). In some
cases, such forward-looking statements can be identified by terms
such as “believe,” “expect,” “seek,” “may,” “will,” “intend,”
“should,” “project,” “anticipate,” “plan,” “estimate,” or similar
words. Forward-looking statements are subject to a number of risks
and uncertainties that could cause the actual results or
performance of the Company to differ materially from those
described herein, including but not limited to the impact of
changes in economic and business conditions, including as a result
of the COVID-19 pandemic; competition; successful execution of the
Company’s growth strategy; success and growth of the Company’s
cloud Software-as-a-Service business; changes in technology and
market requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; the Company’s dependency
on third-party cloud computing platform providers, hosting
facilities and service partners;, cyber security attacks or other
security breaches against the Company; the effect of newly enacted
or modified laws, regulation or standards on the Company and our
products and various other factors and uncertainties discussed in
our filings with the U.S. Securities and Exchange Commission (the
“SEC”). For a more detailed description of the risk factors and
uncertainties affecting the company, refer to the Company's reports
filed from time to time with the SEC, including the Company’s
Annual Report on Form 20-F. The forward-looking statements
contained in this press release are made as of the date of this
press release, and the Company undertakes no obligation to update
or revise them, except as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20200916005414/en/
Corporate Media Christopher Irwin-Dudek, + 1
201-561-4442, chris.irwin-dudek@nice.com, ET
Investors Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
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