NICE Honors CX Excellence Award Winners at Interactions Live, Celebrating the Delivery of Exceptional Experiences & CX Agilit...
September 14 2020 - 6:30AM
Business Wire
Winners powered unmatched customer experiences,
motivated employees to boost engagement, flawlessly rolled out
cloud and improved their bottom line by leveraging innovation
NICE (Nasdaq: NICE) today announced the winners of its CX
Excellence Awards 2020. Winning organizations were honored for
leveraging innovation to drive exceptional customer and employee
experiences and improve the bottom line. The 16 award winners
across five categories will be recognized at Interactions Live,
NICE's first-ever virtual conference highlighting the path to
uncompromising customer service via best practices for agility,
flexibility and adaptability in today's changing reality. The
winners were also featured in a commemorative digital magazine
which highlights how they used innovation to provide
brand-differentiating customer service.
The CX Excellence Award winners span a variety of industries
including financial services, healthcare, insurance, retail,
telecommunications, utilities and more. Winners demonstrated
remarkable results in one of five categories:
- Best Cloud Implementation – Highlighting the flawless
roll-out of novel cloud-based solutions while enjoying a complete,
omnichannel customer experience suite in the cloud. Winners also
exhibited rapid innovation cycles and elasticity via their
cloud-native platform deployments. The winners are:
- Farmers Insurance
- HireRight
- Trupanion
- Best Business Impact - Driving quantifiable improvements
in KPIs across multiple business areas including customer
satisfaction, net promoter score (NPS), agent engagement,
operational efficiency and revenue growth. The winners are:
- Banco BMG
- Northwestern Mutual
- Teleflora
- Best Customer Experience – Achieving a deep
understanding of customers’ personalities and journeys to improve
customer experience through advanced, real-time analytics. The
winners are:
- KeyBank
- Michigan Department of State Information Center
- Valvoline
- Best Employee Engagement – Boosting workforce engagement
and empowerment and demonstrating excellence in transparency,
retention and motivation strategies. The winners are:
- Sallie Mae
- TD Bank
- Vera Bradley
- Rookie of the Year – Demonstrating excellence in the
rapid adoption and implementation of best practices, achieving
rapid ROI. The winners are:
- LPL Financial
- PSCU
- US Bank
- Wine Country Gift Baskets
Barak Eilam, CEO, NICE said, "We believe innovation is
the critical path to success both in dynamic times as well as in
measured ones. These organizations define what it means to be CX
Agile in ensuring exceptional experiences even as market conditions
evolve, and we're proud to celebrate them. We remain committed to
developing novel technologies that allow our customers to make a
meaningful impact on the lives of their consumers in any business
environment. I'd like to take this opportunity to thank the award
applicants and winners for sharing their successes with us this
year."
Click here to access the commemorative digital magazine
showcasing how the winners used innovation to drive service
excellence.
About NICE NICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Eilam, are based on the
current beliefs, expectations and assumptions of the management of
NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20200914005349/en/
Corporate Media Contact Christopher Irwin-Dudek, +1
201-561-4442, chris.irwin-dudek@nice.com, ET
Investors Marty Cohen, +1 551 256 5354, ir@nice.com, ET
Yisca Erez +972 9 775 3798, ir@nice.com, CET
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