Travelers Redesigns Constitution State Services
August 26 2020 - 9:03AM
Business Wire
New service model for claim administration
subsidiary features customizable programs, digital tools,
investigative services and more at a flexible price
The Travelers Companies, Inc. (NYSE: TRV) today announced the
redesign of Constitution State Services (CSS), its third-party
administrator for workers compensation, general liability,
commercial auto and property claims. Through a reimagined service
model, CSS now offers highly customizable solutions based on
customers’ unique risk appetites to better help them manage complex
claims and loss costs.
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When a claim is filed, CSS quickly responds with a dedicated
team of specialists who manage the process from start to finish.
CSS customers receive benefits such as flexible pricing,
industry-leading digital tools, investigative services and
subrogation results that are double the industry average to help
them meet their objectives.
“Whether it’s a workplace injury or property damage, companies
need a claim management partner that works quickly as an extension
of their team,” said John Gorecki, President of Constitution State
Services. “Our new service model was shaped by extensive market
research, which helped us create the most effective, field-tested
strategies to resolve claims with minimal cost and disruption to
our customers’ businesses.”
This innovative new approach also includes:
- Responsive and reliable service: In addition to
experienced CSS Claim, Investigative Services and Subrogation
professionals, customers have easy access to Risk Control
specialists, legal resources, risk management information services
and medical resources.
- Sophisticated data and analytics: CSS claim management
tools are supported by Travelers’ extensive data and analytics
capabilities, which provide CSS Claim and medical professionals
with real-time information to make highly informed decisions and
achieve optimal results. Examples include medical analytics,
automated social-listening tools and the Early Severity Predictor®
program, which helps forecast which injured employees are at higher
risk of developing chronic pain.
- Personalized dashboards: Customers have immediate access
to their claim information through the Travelers risk management
system e-CARMA® and can create personalized dashboards and reports
for easier monitoring and faster analysis of loss data. This
enables customers to spot trends, view costs by activity and
identify opportunities to reduce risk.
“Managing claims requires specific expertise,” said Bill
Malugen, Executive Vice President and President, National Accounts
at Travelers. “With CSS, businesses have a partner that can help
them navigate their risk management challenges while treating each
claimant with empathy, flexibility and personal attention.”
See how CSS is better positioned to meet customers’ needs by
visiting constitutionstateservices.com.
About Travelers
The Travelers Companies, Inc. (NYSE: TRV) is a leading provider
of property casualty insurance for auto, home and business. A
component of the Dow Jones Industrial Average, Travelers has
approximately 30,000 employees and generated revenues of
approximately $32 billion in 2019. For more information, visit
www.travelers.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20200826005422/en/
Media: Kate Thermansen, 860.954.1789
ktherman@travelers.com
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