TIDMSTAN

RNS Number : 2375L

Standard Chartered PLC

29 April 2020

29 April 2020

Standard Chartered PLC - first quarter 2020 results

Standard Chartered PLC (the Group) today releases its results for the quarter ended 31 March 2020. All figures are presented on an underlying basis and comparisons are made to the first quarter in 2019 on a reported currency basis, unless otherwise stated.

"The unique characteristics of the Standard Chartered franchise are coming through strongly as the impact of COVID-19 evolves. Our teams around the network are responding very well, staying close to our clients. While pressure on credit quality has increased recently, we delivered good underlying income growth of six per cent in the first quarter and maintained strong cost discipline.

We try to show every day that we are 'Here for good', as individuals and collectively, and I am proud of the way my 91,000 colleagues around the world are facing this challenge. Among the many support initiatives being rolled out across our 59 markets, we have launched a $50 million global fund with donations from colleagues and the bank to provide assistance to those affected by COVID-19 and related economic impacts and have committed up to $1 billion of financing, offered at cost, for companies that are providing goods and services to help in the fight against the pandemic. That's in addition to the help we are providing all our clients as they face ongoing challenges. We won't stop there and will continue to think of practical and impactful ways to make a difference.

While sentiment globally is extremely depressed now, the uniqueness of this franchise and the work we have done since 2015 to secure its foundations gives me confidence that we can come through the crisis with strength. "

Bill Winters, Group Chief Executive

Selected information concerning 1Q'20 financial performance

-- Income up 13% to $4.3bn; up 15% constant currency (ccy)

o Excluding $358m positive movement in Debit Valuation Adjustment (DVA), income was up 6% ccy

-- Costs down 2% to $2.4bn; down 1% ccy

o Positive income-to-cost jaws of 6% ex-DVA; cost-to-income ratio improved 4 percentage points to 59% ex-DVA

-- Net interest margin down 2bps from 4Q'19 to 1.52%

-- Credit impairment rose significantly, driven primarily by the economic impact of the rapid spread of COVID-19

o Stage 1 and 2 impairment up $388m to $451m

-- Approximately half due to modelled outcome and half due to management overlay

o Stage 3 impairment increased $490m to $505m; 50% from two exposures in different markets and sectors

o Gross stage 3 plus credit grade 12 exposures up 2% in 1Q'20 to $9.2bn; early alerts more than doubled to $11.5bn

-- Return on tangible equity down 100bps to 8.6%

o Pre-provision operating profit up 41% to $2.0bn; up 16% ccy and ex-DVA

o Underlying profit before tax down 12% to $1.2bn; down 36% ccy and ex-DVA

o Statutory profit before tax down 29% to $0.9bn, includes $249m goodwill impairment in India from GDP growth revision

-- Risk-weighted assets of $273bn up $9bn or 3% in 1Q'20; mostly attributable to the impact of COVID-19

-- The Group remains strongly capitalised and highly liquid, enabling support for clients and communities through COVID-19

o Common equity tier 1 (CET1) ratio in middle of 13-14% medium-term target range at 13.4%: down 45bps since 4Q'19

-- 60bps reduction from risk-weighted asset growth; partly offset by profits and decision to suspend distributions in 2020

-- Permata sale is expected to complete in 2Q'20 and to increase CET1 by 40bps

o Liquidity coverage ratio resilient in stressed market conditions; broadly flat QoQ at 142% (4Q'19: 144%)

o $5bn of $45bn committed revolving facilities utilised; draw-down rate slowed significantly in April

-- Earnings per share down 2.3c or 8% to 25.4c; 40m shares bought back and cancelled in 1Q'20

Outlook

We expect a gradual recovery from the COVID-19 pandemic, with major contraction in economic growth rates across most of the world in the second quarter, before the global economy moves out of recession in the latter part of 2020, most likely led and driven by markets in our footprint. The pace at which individual markets recover will be heavily dependent on the efficacy of government stimulus initiatives and policies to ease restrictions, as well as the resilience of the COVID-19 virus itself. We are well prepared for a protracted period of severe dislocation and will continue to support our clients and employees and to manage our risk, capital and liquidity with that view in mind.

We said in February that if income grows more slowly due to exogenous factors then so must our costs. We are acting to manage our costs prudently while doing everything we can to protect jobs. And while the decision to cancel last year's final dividend and not consider an interim dividend this year was difficult, it was taken in the light of extraordinary circumstances and will ensure that we have more capital to support individuals, businesses and the communities in which we operate through these difficult times.

If we are wrong about the pace of recovery and the global economy gets back on its feet rapidly - and we are seeing encouraging early signs of that happening in China - then the actions we are taking now will make us leaner and fitter to take advantage of the opportunities that will bring.

 
Standard Chartered PLC - Statement of results 
 
For the quarter ended 31 March 2020 
                                                        1Q'20     1Q'19  Change(5) 
                                                     $million  $million          % 
---------------------------------------------------  --------  --------  --------- 
Underlying performance 
---------------------------------------------------  --------  --------  --------- 
Operating income                                        4,327     3,813         13 
---------------------------------------------------  --------  --------  --------- 
Operating expenses                                    (2,358)   (2,415)          2 
---------------------------------------------------  --------  --------  --------- 
Credit impairment                                       (956)      (78)      nm(6) 
---------------------------------------------------  --------  --------  --------- 
Other impairment                                          154       (2)      nm(6) 
---------------------------------------------------  --------  --------  --------- 
Profit from associates and joint ventures                  55        66       (17) 
---------------------------------------------------  --------  --------  --------- 
Profit before taxation                                  1,222     1,384       (12) 
---------------------------------------------------  --------  --------  --------- 
Profit attributable to ordinary shareholders 
 (1)                                                      810       917       (12) 
---------------------------------------------------  --------  --------  --------- 
Return on ordinary shareholders' tangible 
 equity (%)                                               8.6       9.6   (100)bps 
---------------------------------------------------  --------  --------  --------- 
Cost to income ratio (%)                                 54.5      63.3     880bps 
---------------------------------------------------  --------  --------  --------- 
Statutory performance 
---------------------------------------------------  --------  --------  --------- 
Operating income                                        4,335     3,918         11 
---------------------------------------------------  --------  --------  --------- 
Operating expenses                                    (2,368)   (2,656)         11 
---------------------------------------------------  --------  --------  --------- 
Credit impairment                                       (962)      (78)    (1,133) 
---------------------------------------------------  --------  --------  --------- 
Goodwill impairment                                     (258)         -      nm(6) 
---------------------------------------------------  --------  --------  --------- 
Other impairment                                           92      (20)        560 
---------------------------------------------------  --------  --------  --------- 
Profit from associates and joint ventures                  47        78       (40) 
---------------------------------------------------  --------  --------  --------- 
Profit before taxation                                    886     1,242       (29) 
---------------------------------------------------  --------  --------  --------- 
Taxation                                                (369)     (424)         13 
---------------------------------------------------  --------  --------  --------- 
Profit for the year                                       517       818       (37) 
---------------------------------------------------  --------  --------  --------- 
Profit attributable to parent company shareholders        510       808       (37) 
---------------------------------------------------  --------  --------  --------- 
Profit attributable to ordinary shareholders 
 (1)                                                      477       774       (38) 
---------------------------------------------------  --------  --------  --------- 
Return on ordinary shareholders' tangible 
 equity (%)                                               5.1       8.1   (301)bps 
---------------------------------------------------  --------  --------  --------- 
Cost to income ratio (%)                                 54.6      67.8   1,316bps 
---------------------------------------------------  --------  --------  --------- 
Balance sheet and capital 
---------------------------------------------------  --------  --------  --------- 
Total assets                                          764,916   708,874          8 
---------------------------------------------------  --------  --------  --------- 
Total equity                                           50,004    51,101        (2) 
---------------------------------------------------  --------  --------  --------- 
Tangible equity attributable to ordinary 
 shareholders(1)                                       37,927    38,898        (2) 
---------------------------------------------------  --------  --------  --------- 
Loans and advances to customers                       271,234   265,105          2 
---------------------------------------------------  --------  --------  --------- 
Customer accounts                                     422,192   377,974         12 
---------------------------------------------------  --------  --------  --------- 
Risk-weighted assets                                  272,653   268,206          2 
---------------------------------------------------  --------  --------  --------- 
Total capital                                          53,458    55,862        (4) 
---------------------------------------------------  --------  --------  --------- 
Net Interest Margin (%) (adjusted)                       1.52      1.66    (14)bps 
---------------------------------------------------  --------  --------  --------- 
Advances-to-deposits ratio (%)(2)                        61.9      66.5      (4.6) 
---------------------------------------------------  --------  --------  --------- 
Liquidity coverage ratio (%)                              142       153       (11) 
---------------------------------------------------  --------  --------  --------- 
Common Equity Tier 1 ratio (%)                           13.4      13.9      (0.5) 
---------------------------------------------------  --------  --------  --------- 
Total capital (%)                                        19.6      20.8      (1.2) 
---------------------------------------------------  --------  --------  --------- 
UK leverage ratio (%)                                     4.9       5.4      (0.5) 
---------------------------------------------------  --------  --------  --------- 
Information per ordinary share                          Cents     Cents      Cents 
---------------------------------------------------  --------  --------  --------- 
Earnings per share - underlying(3)                       25.4      27.7      (2.3) 
---------------------------------------------------  --------  --------  --------- 
                        - statutory(3)                   15.0      23.4      (8.4) 
---------------------------------------------------  --------  --------  --------- 
Net asset value per share(4)                            1,357     1,339         17 
                                                                         --------- 
Tangible net asset value per share(4)                   1,201     1,185         16 
                                                                         --------- 
Number of ordinary shares at period end 
 (m)                                                    3,147     3,310        (5) 
---------------------------------------------------  --------  --------  --------- 
 
 

1 Profit attributable to ordinary shareholders is after the deduction of dividends payable to the holders of non-cumulative redeemable preference shares and Additional Tier 1 securities classified as equity

2 When calculating this ratio, total loans and advances to customers excludes reverse repurchase agreements and other similar secured lending, excludes approved balances held with central banks, confirmed as repayable at the point of stress and includes loans and advances to customers held at fair value through profit and loss. Total customer accounts includes customer accounts held at fair value through profit or loss.

3 Represents the underlying or statutory earnings divided by the basic weighted average number of shares

4 Calculated on period end net asset value, tangible net asset value and number of shares

5 Variance is better/(worse) other than assets, liabilities and risk-weighted assets

6 Not meaningful

Standard Chartered PLC - Table of Contents

 
 Performance highlights                      1 
 Summary of results                          2 
 Group Chief Financial Officer's review      4 
 Client segment reviews                      11 
 Regional reviews                            17 
 Supplementary information                   22 
  Capital Review                             22 
  Financial Statements                       26 
  Supplementary financial information        31 
 Shareholder information                     38 
 
 

Forward-looking statements

This document may contain 'forward-looking statements' that are based on current expectations or beliefs, as well as assumptions about future events. These forward-looking statements can be identified by the fact that they do not relate only to historical or current facts. Forward-looking statements often use words such as 'may', 'could', 'will', 'expect', 'intend', 'estimate', 'anticipate', 'believe', 'plan', 'seek', 'continue' or other words of similar meaning.

By their very nature, forward-looking statements are subject to known and unknown risks and uncertainties and can be affected by other factors that could cause actual results, and the Group's plans and objectives, to differ materially from those expressed or implied in the forward-looking statements. Recipients should not place reliance on, and are cautioned about relying on, any forward-looking statements. There are several factors which could cause actual results to differ materially from those expressed or implied in forward-looking statements. The factors that could cause actual results to differ materially from those described in the forward-looking statements include (but are not limited to) changes in global, political, economic, business, competitive, market and regulatory forces or conditions, future exchange and interest rates, changes in tax rates, future business combinations or dispositions and other factors specific to the Group. Any forward-looking statement contained in this document is based on past or current trends and/or activities of the Group and should not be taken as a representation that such trends or activities will continue in the future.

No statement in this document is intended to be a profit forecast or to imply that the earnings of the Group for the current year or future years will necessarily match or exceed the historical or published earnings of the Group. Each forward-looking statement speaks only as of the date of the particular statement. Except as required by any applicable laws or regulations, the Group expressly disclaims any obligation to revise or update any forward-looking statement contained within this document, regardless of whether those statements are affected as a result of new information, future events or otherwise.

Please refer to the Company's latest Annual Report for a discussion of certain of the risks and factors that could cause actual results, and the Group's plans and objectives, to differ materially from those expressed or implied in the forward-looking statements.

Nothing in this document shall constitute, in any jurisdiction, an offer or solicitation to sell or purchase any securities or other financial instruments, nor shall it constitute a recommendation or advice in respect of any securities or other financial instruments or any other matter.

This information will be available on the Group's website at www.sc.com

Standard Chartered PLC - Group Chief Financial Officer's review

'Our actions over recent years to secure our foundations have prepared us well to manage our way through this crisis'

Summary of financial performance

 
                                                                Constant 
                                                                currency 
                                                                  change 
                                      1Q'20     1Q'19  Change        (1)     4Q'19  Change 
                                   $million  $million       %          %  $million       % 
---------------------------------  --------  --------  ------  ---------  --------  ------ 
   Net interest income                1,842     1,920     (4)                1,899     (3) 
---------------------------------  --------  --------  ------  ---------  --------  ------ 
   Other income                       2,485     1,893      31                1,698      46 
---------------------------------  --------  --------  ------  ---------  --------  ------ 
Underlying operating income           4,327     3,813      13         15     3,597      20 
---------------------------------  --------  --------  ------  ---------  --------  ------ 
   Other operating expenses         (2,358)   (2,415)       2          1   (2,592)       9 
---------------------------------  --------  --------  ------  ---------  --------  ------ 
   UK bank levy                           -         -   nm(2)                (347)     100 
---------------------------------  --------  --------  ------  ---------  --------  ------ 
Underlying operating expenses       (2,358)   (2,415)       2          1   (2,939)      20 
---------------------------------  --------  --------  ------  ---------  --------  ------ 
Underlying operating profit 
 before impairment and taxation       1,969     1,398      41         42       658     199 
---------------------------------  --------  --------  ------  ---------  --------  ------ 
Credit impairment                     (956)      (78)   nm(2)                (373)   (156) 
---------------------------------  --------  --------  ------  ---------  --------  ------ 
Other impairment                        154       (2)   nm(2)                 (12)   nm(2) 
---------------------------------  --------  --------  ------  ---------  --------  ------ 
Profit from associates and 
 joint ventures                          55        66    (17)                   52       6 
---------------------------------  --------  --------  ------  ---------  --------  ------ 
Underlying profit before 
 taxation                             1,222     1,384    (12)       (11)       325   nm(2) 
---------------------------------  --------  --------  ------  ---------  --------  ------ 
Provision for regulatory 
 matters                                 14     (186)     108                    -   nm(2) 
---------------------------------  --------  --------  ------  ---------  --------  ------ 
Restructuring                          (92)        32   nm(2)                (117)      21 
---------------------------------  --------  --------  ------  ---------  --------  ------ 
Other items                           (258)        12  nm (2)                 (14)  nm (2) 
---------------------------------  --------  --------  ------  ---------  --------  ------ 
Statutory profit before taxation        886     1,242    (29)       (28)       194   nm(2) 
---------------------------------  --------  --------  ------  ---------  --------  ------ 
Taxation                              (369)     (424)      13                (122)   nm(2) 
---------------------------------  --------  --------  ------  ---------  --------  ------ 
Profit for the period                   517       818    (37)       (37)        72   nm(2) 
---------------------------------  --------  --------  ------  ---------  --------  ------ 
 
Net interest margin (%)                1.52      1.66                         1.54 
---------------------------------  --------  --------  ------  ---------  --------  ------ 
Underlying return on tangible 
 equity (%)                             8.6       9.6                        (0.1) 
---------------------------------  --------  --------  ------  ---------  --------  ------ 
Underlying earnings per share 
 (cents)                               25.4      27.7                        (0.4) 
---------------------------------  --------  --------  ------  ---------  --------  ------ 
Statutory return on tangible 
 equity (%)                             5.1       8.1                        (1.3) 
---------------------------------  --------  --------  ------  ---------  --------  ------ 
Statutory earnings/(loss) 
 per share (cents)                     15.0      23.4                        (3.9) 
---------------------------------  --------  --------  ------  ---------  --------  ------ 
1 Comparisons presented on the basis of the current period's 
 functional currency rate, ensuring like-for-like currency rates 
 between the two periods 
2 Not meaningful 
 

Strong business momentum in the opening weeks of the year continued well into the first quarter, with almost all of the Group's products generating positive income growth overall despite the rapid spread of COVID-19 that impacted the Group's results mainly in March. Pre-provision operating profit improved significantly with income excluding the impact of a $358 million positive movement in the debit valuation adjustment (DVA) growing at a faster rate than costs. Underlying profit fell due to substantially higher credit impairment driven in part by the deteriorating macroeconomic outlook.

It is not possible to reliably quantify the impact of the spread of COVID-19 on the Group's future financial performance, but the consequences for the global economy are likely to lead to further impairments and could affect income, risk-weighted assets and possibly costs. The Group is monitoring the situation carefully and is committed to deploying its strong capital and liquidity to support its clients and the communities it operates in through the crisis.

All commentary that follows is on an underlying basis and comparisons are made to the equivalent period in 2019 on a reported currency basis, unless otherwise stated.

-- Operating income grew 13 per cent including a $358 million positive movement in the DVA. Income was up 6 per cent on a constant currency basis and excluding DVA

-- Net interest income decreased 4 per cent with increased volumes more than offset by a 14 basis point decrease in net interest margin. The decisions by the US Federal Reserve in March to drop its benchmark interest rate in total by 150 basis points along with actions undertaken by other central banks is estimated to have an impact of a further $600 million for the Group's income in 2020

-- Other income increased 31 per cent, or 12 per cent excluding the positive impact of movements in DVA, with a particularly strong underlying performance in Financial Markets

-- Operating expenses were 2 per cent lower and 1 per cent lower on a constant currency basis, with tight control of costs generating positive income-to-cost jaws of 16 per cent on a reported basis, or 6 per cent on a constant currency basis excluding DVA. The cost-to-income ratio improved 4 percentage points to 59 per cent excluding DVA

-- Given the substantial economic uncertainties arising from the spread of COVID-19 and the significantly lower interest rate environment the Group is targeting total costs excluding the UK bank levy below $10 billion for full-year 2020 by implementing measures including accruing lower variable compensation, reducing and re-prioritising discretionary investment spend and pausing new hiring

-- Credit impairment increased by $878 million to $956 million. Stage 1 and 2 impairments increased by $388 million, of which around half was attributable to modelled outcomes with the rest due to a management overlay to reflect deterioration in the macroeconomic outlook not captured in the modelled outcome. Impairments of stage 3 assets increased $490 million with just under half the increase related to two Corporate & Institutional Banking clients in unconnected sectors

-- Other impairment was a $154 million credit, primarily driven by a reversal of previously impaired assets partially offset by impairment charges relating to aircraft

-- Profit from associates and joint ventures was down 17 per cent to $55 million due to the impact of the spread of COVID-19 on the performance of China Bohai Bank

-- Underlying profit before tax decreased 12 per cent. Charges relating to restructuring, provisions for regulatory matters and other items increased $194 million to $336 million, primarily relating to $249 million goodwill impairment in India due to a lower GDP growth outlook

-- Taxation was $369 million on a statutory basis with an underlying effective tax rate of 30 per cent flat to prior year

-- Underlying return on tangible equity declined by 100 basis points to 8.6 per cent, with the impact of reduced profits partly offset by lower tangible equity reflecting the share buy-back programmes completed since 1Q'19

 
Operating income by product 
                                          1Q'20  1Q'19(1)  Change  4Q'19(1)  Change 
                                       $million  $million       %  $million       % 
-------------------------------------  --------  --------  ------  --------  ------ 
 Transaction Banking                        884       960     (8)       919     (4) 
-------------------------------------  --------  --------  ------  --------  ------ 
    Trade                                   260       277     (6)       259       - 
-------------------------------------  --------  --------  ------  --------  ------ 
    Cash Management                         540       600    (10)       575     (6) 
-------------------------------------  --------  --------  ------  --------  ------ 
    Securities Services                      84        83       1        85     (1) 
-------------------------------------  --------  --------  ------  --------  ------ 
Financial Markets                         1,194       748      60       631      89 
-------------------------------------  --------  --------  ------  --------  ------ 
    Foreign Exchange                        415       298      39       264      57 
-------------------------------------  --------  --------  ------  --------  ------ 
    Rates                                   378       221      71       163     132 
-------------------------------------  --------  --------  ------  --------  ------ 
    Commodities                              44        45     (2)        37      19 
-------------------------------------  --------  --------  ------  --------  ------ 
    Credit and Capital Markets               26       140    (81)       125    (79) 
-------------------------------------  --------  --------  ------  --------  ------ 
    Capital Structuring Distribution 
     Group                                   61        82    (26)        86    (29) 
-------------------------------------  --------  --------  ------  --------  ------ 
    DVA                                     305      (53)  nm (2)      (72)  nm (2) 
-------------------------------------  --------  --------  ------  --------  ------ 
    Other Financial Markets                (35)        15  nm (2)        28  nm (2) 
-------------------------------------  --------  --------  ------  --------  ------ 
Corporate Finance                           278       262       6       328    (15) 
-------------------------------------  --------  --------  ------  --------  ------ 
Lending and Portfolio Management            195       187       4       201     (3) 
-------------------------------------  --------  --------  ------  --------  ------ 
Wealth Management                           530       465      14       415      28 
-------------------------------------  --------  --------  ------  --------  ------ 
Retail Products                             946       951     (1)       960     (1) 
-------------------------------------  --------  --------  ------  --------  ------ 
    CCPL and other unsecured lending        304       305       -       311     (2) 
-------------------------------------  --------  --------  ------  --------  ------ 
    Deposits                                472       494     (4)       484     (2) 
-------------------------------------  --------  --------  ------  --------  ------ 
    Mortgage and Auto                       136       129       5       130       5 
-------------------------------------  --------  --------  ------  --------  ------ 
    Other Retail Products                    34        23      48        35     (3) 
-------------------------------------  --------  --------  ------  --------  ------ 
Treasury                                    325       308       6       196      66 
-------------------------------------  --------  --------  ------  --------  ------ 
Other                                      (25)      (68)      63      (53)      53 
-------------------------------------  --------  --------  ------  --------  ------ 
Total underlying operating income         4,327     3,813      13     3,597      20 
-------------------------------------  --------  --------  ------  --------  ------ 
 
1 Following a reorganisation of certain clients, there has been 
 a reclassification of balances across products. Prior periods have 
 been restated 
2 Not meaningful 
 

Transaction Banking income was down 8 per cent, from a 10 per cent decline in Cash Management with strong liability growth more than offset by declining margins reflecting a reduced interest rate environment. Trade declined 6 per cent from lower balances while Securities Services income grew 1 per cent.

Financial Markets income grew 60 per cent or 11 per cent excluding DVA, benefiting from heightened market volatility, wider spreads and increased hedging and investment activity by clients. There was strong double-digit growth in Rates and Foreign Exchange partly offset by declines in Credit and Capital Markets and in the Capital Structuring Distribution Group.

Corporate Finance income grew 6 per cent reflecting completion of prior year pipeline activity and increased balances from drawdowns on revolving credit facilities.

Lending and Portfolio Management income was up 4 per cent with improved margins and increased volumes in Corporate Lending .

Wealth Management income grew 14 per cent with online sales more than offsetting lower branch sales from reduced branch walk-ins due to COVID-19 related social distancing, with particularly strong performance in FX and fixed income sales .

Retail Products income was down 1 per cent on a reported basis and up 1 per cent on a constant currency basis with a 4 per cent decline in Deposits from lower margins partly offset by a 5 per cent increase in Mortgages and Auto benefiting from increased volumes and margins .

Treasury income grew 6 per cent with increased Treasury Markets realisation gains from the sale of longer-dated securities as bond yields fell partly offset by a $38 million unfavourable movement in hedge ineffectiveness and reduced interest income on deployed assets within Treasury Markets.

 
Profit before tax by client segment and geographic region 
                                       1Q'20  1Q'19(1)  Change  4Q'19(1)  Change 
                                    $million  $million       %  $million       % 
----------------------------------  --------  --------  ------  --------  ------ 
Corporate & Institutional Banking        656       680     (4)       371      77 
----------------------------------  --------  --------  ------  --------  ------ 
Retail Banking                           233       290    (20)       169      38 
----------------------------------  --------  --------  ------  --------  ------ 
Commercial Banking                       102       187    (45)        46     122 
----------------------------------  --------  --------  ------  --------  ------ 
Private Banking                           37        72    (49)       (3)   nm(2) 
----------------------------------  --------  --------  ------  --------  ------ 
Central & other items (segment)          194       155      25     (258)     175 
----------------------------------  --------  --------  ------  --------  ------ 
Underlying profit before taxation      1,222     1,384    (12)       325   nm(2) 
----------------------------------  --------  --------  ------  --------  ------ 
Greater China & North Asia               650       657     (1)       493      32 
----------------------------------  --------  --------  ------  --------  ------ 
ASEAN & South Asia                       367       389     (6)        23   nm(2) 
----------------------------------  --------  --------  ------  --------  ------ 
Africa & Middle East                      47       279    (83)        96    (51) 
----------------------------------  --------  --------  ------  --------  ------ 
Europe & Americas                        101      (32)   nm(2)        82      23 
----------------------------------  --------  --------  ------  --------  ------ 
Central & other items (region)            57        91    (37)     (369)     115 
----------------------------------  --------  --------  ------  --------  ------ 
Underlying profit before taxation      1,222     1,384    (12)       325   nm(2) 
----------------------------------  --------  --------  ------  --------  ------ 
1 Following a reorganisation of certain clients, there has been 
 a reclassification of balances across client segments. Prior periods 
 have been restated 
2 Not meaningful 
 

Corporate & Institutional Banking remains the largest contributor to the overall Group's profit before tax from a client segment perspective. Its profit fell 4 per cent, with strong performance in Financial Markets and the benefit of a $358 million positive movement in DVA offset by increased impairments. Retail Banking profit declined 20 per cent with income growth offset by impairments including the management overlay. Commercial Banking profit reduced 45 per cent due to increased impairments, while a non-repeat of a prior-year impairment release meant Private Banking profit was down 49 per cent. Profit in Central & other items improved 25 per cent due to higher Treasury Markets income.

Greater China & North Asia remains the largest regional contributor to the overall Group's profit before tax, with profit down just 1 per cent despite being the region most impacted by the effect of COVID-19 in the first quarter. Increased impairments were the primary drivers of the 6 per cent lower profit in ASEAN & South Asia and the 83 per cent profit decline in Africa & Middle East . Europe & Americas generated $101 million in profit, up from a $(32) million loss in the same period last year, including a $190 million positive movement in DVA. There was a 37 per cent reduction in profit in Central & other items mainly due to lower returns paid to Treasury on the equity provided to the regions from a falling interest rate environment.

 
Adjusted net interest income and margin 
 
 
                                          1Q'20     1Q'19  Change(1)     4Q'19  Change(1) 
                                       $million  $million          %  $million          % 
-------------------------------------  --------  --------  ---------  --------  --------- 
Adjusted net interest income (2)          1,931     1,993        (3)     1,978        (2) 
-------------------------------------  --------  --------  ---------  --------  --------- 
Average interest-earning assets         510,672   487,424          5   508,001          1 
-------------------------------------  --------  --------  ---------  --------  --------- 
Average interest-bearing liabilities    464,549   436,862          6   457,413          2 
-------------------------------------  --------  --------  ---------  --------  --------- 
 
Gross yield (%) (3)                        2.95      3.45       (50)      3.19       (24) 
-------------------------------------  --------  --------  ---------  --------  --------- 
Rate paid (%) (3)                          1.57      1.99       (42)      1.83       (26) 
-------------------------------------  --------  --------  ---------  --------  --------- 
Net yield (%) (3)                          1.38      1.46        (8)      1.36          2 
-------------------------------------  --------  --------  ---------  --------  --------- 
Net interest margin (%) (3.4)              1.52      1.66       (14)      1.54        (2) 
-------------------------------------  --------  --------  ---------  --------  --------- 
1 Variance is increase/(decrease) other than adjusted net interest 
 income which is better/(worse) 
2 Adjusted net interest income is statutory net interest income less 
 funding costs for the trading book 
3 Change is the basis points (bps) difference between the two periods 
 rather than the percentage change 
4 Adjusted net interest income divided by average interest-earning 
 assets, annualised 
 

The Group in 2019 changed its accounting policy for net interest income and the basis of preparation of its net interest margin to better reflect the underlying performance of its banking book. See notes to the financial statements in the 2019 Annual Report for further details.

Adjusted net interest income was down 2 per cent versus the prior quarter with an increase in interest-earning assets offset by lower day count and a 2 basis points reduction in net interest margin which averaged 152 basis points for the quarter:

-- Average interest-earning assets increased 1 per cent in the quarter driven by an increase in Treasury Market assets. Gross yields declined 24 basis points compared to the average in the prior quarter and predominantly reflected the flow-through of declining interest rates in the second half of 2019 and those that occurred in the quarter

-- Average interest-bearing liabilities increased 2 per cent driven by growth in customer accounts. The rate paid on liabilities decreased 26 basis points compared to the average in the prior quarter reflecting interest rate movements

The decisions by the US Federal Reserve in March to drop its benchmark interest rate in total by 150 basis points along with actions undertaken by other central banks is estimated to have an impact of a further $600 million for the Group's income in 2020.

 
Credit risk summary 
 
Income Statement 
                                1Q'20     1Q'19  Change(1)     4Q'19  Change(1) 
                             $million  $million          %  $million          % 
--------------------------  ---------  --------  ---------  --------  --------- 
Total credit impairment           956        78      1,126       373        156 
--------------------------  ---------  --------  ---------  --------  --------- 
  Of which stage 1 and 2          451        63        616       127        255 
--------------------------  ---------  --------  ---------  --------  --------- 
  Of which stage 3                505        15      3,267       246        105 
 
1 Variance is increase/(decrease) comparing current reporting period 
 to prior reporting periods 
 
 
 
Balance sheet 
                                                                      31.03.19 
                                       31.03.20  31.12.19  Change(1)     (4,5)  Change(1) 
                                       $million  $million          %  $million          % 
------------------------------------   --------  --------  ---------  --------  --------- 
Gross loans and advances to 
 customers(2)                           277,444   274,306          1   271,555          2 
-------------------------------------  --------  --------  ---------  --------  --------- 
 Of which stage 1 and 2                 269,675   266,908          1   263,082          3 
-------------------------------------  --------  --------  ---------  --------  --------- 
 Of which stage 3                         7,769     7,398          5     8,473        (8) 
-------------------------------------  --------  --------  ---------  --------  --------- 
 
Expected credit loss provisions         (6,210)   (5,783)          7   (6,450)        (4) 
-------------------------------------  --------  --------  ---------  --------  --------- 
 Of which stage 1 and 2                 (1,129)     (779)         45     (804)         40 
-------------------------------------  --------  --------  ---------  --------  --------- 
 Of which stage 3                       (5,081)   (5,004)          2   (5,646)       (10) 
-------------------------------------  --------  --------  ---------  --------  --------- 
 
Net loans and advances to 
 customers                              271,234   268,523          1   265,105          2 
-------------------------------------  --------  --------  ---------  --------  --------- 
 Of which stage 1 and 2                 268,546   266,129          1   262,278          2 
-------------------------------------  --------  --------  ---------  --------  --------- 
 Of which stage 3                         2,688     2,394         12     2,827        (5) 
-------------------------------------  --------  --------  ---------  --------  --------- 
 
Cover ratio of stage 3 before/after                            (3) /                (2) / 
 collateral (%)(3)                      65 / 85   68 / 85          0   67 / 86        (1) 
-------------------------------------  --------  --------  ---------  --------  --------- 
Credit grade 12 accounts ($million)       1,453     1,605        (9)     1,376          6 
-------------------------------------  --------  --------  ---------  --------  --------- 
Early alerts ($million)                  11,461     5,271        117     4,258        169 
-------------------------------------  --------  --------  ---------  --------  --------- 
Investment grade corporate 
 exposures (%)(3)                            62        61          1        62          - 
-------------------------------------  --------  --------  ---------  --------  --------- 
1 Variance is increase/(decrease) comparing current reporting period 
 to prior reporting periods 
2 Includes reverse repurchase agreements and other similar secured 
 lending held at amortised cost of $2,903 million at 31 March 2020, 
 $1,469 million at 31 December 2019 and $5,122 million at 31 March 
 2019 
3 Change is the percentage points difference between the two points 
 rather than the percentage change 
4 Q1 2019 Stage 3 balances, provisions and cover ratios have been 
 restated to include interest due but unpaid together with equivalent 
 credit impairment charge 
5 Stage 3 Gross Loans and Advances to Banks of $97m is not included 
 in the table above 
 

The Group in 2019 changed its accounting policy to report interest in suspense for stage 3 exposures. This results in an increase in gross stage 3 exposures and provisions, with no change to net stage 3 assets. Prior period balances have been restated. See notes to the financial statements in the 2019 Annual Report for further details.

Asset quality deteriorated in the quarter reflecting primarily the impact of COVID-19. The rapid spread of COVID-19 has resulted in significantly reduced economic forecasts and increased geopolitical uncertainty. The Group remains vigilant in the light of the developing situation, and reviews and stress tests of its portfolio are carried out regularly to help identify then mitigate any risks that may arise.

Credit impairment increased by $878 million compared to 1Q'19 and by $583 million compared to 4Q'19.

Stage 1 and 2 impairments increased by $388 million, of which around half was attributable to modelled outcomes and half was due to a management overlay to reflect deterioration in the macroeconomic outlook not captured in the modelled outcome.

Stage 3 impairments increased in every client segment with approximately half of the increase due to two Corporate & Institutional Banking clients in unrelated markets and sectors.

Gross stage 3 loans and advances to customers of $7.8 billion were up 5 per cent compared with 31 December 2019 primarily due to increased inflows in Corporate & Institutional Banking. These credit-impaired loans represented 2.8 per cent of gross loans and advances, an increase of 10 basis points compared with 31 December 2019.

The stage 3 cover ratio reduced to 65 per cent from 68 per cent as at 31 December 2019 as new downgrades incurred lower levels of provisions but are partially covered by collateral. The cover ratio after collateral was flat at 85 per cent.

Credit grade 12 balances decreased 9 per cent since 31 December 2019 with new inflows including the impact of sovereign downgrades more than offset by outflows to stage 3 and repayments.

Early alert accounts more than doubled to $11.5 billion compared to 31 December 2019 with all exposures in the Aviation sector put on either purely precautionary or non-purely precautionary early alert, and a particular focus on exposures in the Oil & Gas, Metals & Mining, Commodity Traders and Automobiles & Components sectors.

The proportion of investment grade corporate exposures has remained broadly stable at 62 per cent.

 
Restructuring and other 
 items 
                                           1Q'20                                     1Q'19 
                          ----------------------------------------  ---------------------------------------- 
                                Provision                                 Provision 
                           for regulatory                    Other   for regulatory                    Other 
                                  matters  Restructuring     items          matters  Restructuring     items 
                                 $million       $million  $million         $million       $million  $million 
------------------------  ---------------  -------------  --------  ---------------  -------------  -------- 
Operating income                        -              8         -                -            105         - 
------------------------  ---------------  -------------  --------  ---------------  -------------  -------- 
Operating expenses                     14           (24)         -            (186)           (55)         - 
------------------------  ---------------  -------------  --------  ---------------  -------------  -------- 
Credit impairment                       -            (6)         -                -              -         - 
------------------------  ---------------  -------------  --------  ---------------  -------------  -------- 
Goodwill Impairment                     -              -     (258)                -              -         - 
------------------------  ---------------  -------------  --------  ---------------  -------------  -------- 
Other impairment                        -           (62)         -                -           (18)         - 
------------------------  ---------------  -------------  --------  ---------------  -------------  -------- 
Profit from associates 
 and joint ventures                     -            (8)         -                -              -        12 
------------------------  ---------------  -------------  --------  ---------------  -------------  -------- 
Profit/(loss) before 
 taxation                              14           (92)     (258)            (186)             32        12 
------------------------  ---------------  -------------  --------  ---------------  -------------  -------- 
 

The Group's statutory performance is adjusted for profits or losses of a capital nature, amounts consequent to investment transactions driven by strategic intent, other infrequent and/or exceptional transactions that are significant or material in the context of the Group's normal business earnings for the period and items which management and investors would ordinarily identify separately when assessing underlying performance period-by period.

Restructuring charges of $92 million primarily reflect impairments from the Group's discontinued ship leasing and principal finance businesses. Other items of $258 million relates mainly to goodwill impairment on the Group's subsidiary in India due to a lower economic growth forecast and increases to the discount rate.

 
Balance sheet and liquidity 
                                     31.03.20  31.12.19  Change(1)  31.03.19  Change(1) 
                                     $million  $million          %  $million          % 
-----------------------------------  --------  --------  ---------  --------  --------- 
Assets 
-----------------------------------  --------  --------  ---------  --------  --------- 
Loans and advances to banks            61,323    53,549         15    59,873          2 
-----------------------------------  --------  --------  ---------  --------  --------- 
Loans and advances to customers       271,234   268,523          1   265,105          2 
-----------------------------------  --------  --------  ---------  --------  --------- 
Other assets                          432,359   398,326          9   383,896         13 
-----------------------------------  --------  --------  ---------  --------  --------- 
Total assets                          764,916   720,398          6   708,874          8 
-----------------------------------  --------  --------  ---------  --------  --------- 
Liabilities 
-----------------------------------  --------  --------  ---------  --------  --------- 
Deposits by banks                      25,519    28,562       (11)    32,434       (21) 
-----------------------------------  --------  --------  ---------  --------  --------- 
Customer accounts                     422,192   405,357          4   377,974         12 
-----------------------------------  --------  --------  ---------  --------  --------- 
Other liabilities                     267,201   235,818         13   247,365          8 
-----------------------------------  --------  --------  ---------  --------  --------- 
Total liabilities                     714,912   669,737          7   657,773          9 
-----------------------------------  --------  --------  ---------  --------  --------- 
Equity                                 50,004    50,661        (1)    51,101        (2) 
-----------------------------------  --------  --------  ---------  --------  --------- 
Total equity and liabilities          764,916   720,398          6   708,874          8 
-----------------------------------  --------  --------  ---------  --------  --------- 
 
Advances-to-deposits ratio (%) (2)      61.9%     64.2%                66.5% 
-----------------------------------  --------  --------  ---------  --------  --------- 
Liquidity coverage ratio (%)             142%      144%                 153% 
-----------------------------------  --------  --------  ---------  --------  --------- 
1 Variance is increase/(decrease)comparing current reporting period 
 to prior reporting periods 
2 The Group now excludes $9,947 million held with central banks 
 (31.12.19: $9,109 million, 31.03.19: $10,077 million) that has been 
 confirmed as repayable at the point of stress 
 

The Group's balance sheet remains strong, liquid and well diversified.

-- Loans and advances to customers increased 1 per cent since 31 December 2019 to $271 billion driven mainly by growth in Corporate Lending and Corporate Finance partly offset by reduced Trade balances. The increase in Corporate Lending and Corporate Finance reflects increased draw-downs on revolving credit facilities due to the effects of the emerging COVID-19 crisis in March. The weekly rate of new draw-downs subsequently reduced to around zero by the middle of April

-- Customer accounts of $422 billion increased 4 per cent since 31 December 2019 with an increase in operating account balances within Cash Management and Retail Banking current accounts partly offset by a reduction in Retail Banking time deposits

-- Other assets increased 9 per cent since 31 December 2019 driven by increased derivative assets and reverse repurchase agreements to support the strong growth in Financial Markets. Other liabilities increased 13 per cent from increased trading book liabilities and derivative liabilities

The advances-to-deposits ratio reduced slightly to 61.9 per cent from 64.2 per cent at 31 December 2019. The liquidity coverage ratio (LCR) was resilient, decreasing slightly from 144 per cent to 142 per cent in extremely challenging market conditions and remains well above the minimum regulatory requirement of 100 per cent. The Group was able to issue $2 billion senior unsecured debt in March which boosted LCR by 2 basis points and demonstrated its ability to access markets during stressed conditions.

 
Risk-weighted assets 
                          31.03.20   31.12.19   Change(1)   31.03.19  Change(1) 
                          $million   $million           %   $million          % 
                         ---------  ---------  ----------  ---------  --------- 
By risk type 
-----------------------  ---------  ---------  ----------  ---------  --------- 
Credit risk                223,003    215,664           3    219,117          2 
-----------------------  ---------  ---------  ----------  ---------  --------- 
Operational risk            27,803     27,620           1     27,620          1 
-----------------------  ---------  ---------  ----------  ---------  --------- 
Market risk                 21,847     20,806           5     21,469          2 
-----------------------  ---------  ---------  ----------  ---------  --------- 
Total RWAs                 272,653    264,090           3    268,206          2 
-----------------------  ---------  ---------  ----------  ---------  --------- 
1 Variance is increase/(decrease) comparing current reporting period 
 to prior reporting periods 
 

Total risk-weighted assets (RWA) increased 3 per cent or $9 billion since 31 December 2019 to $273 billion mostly as a result of the impact of economic disruption related to COVID-19

-- Credit Risk RWA increased $7 billion to $223 billion reflecting the impact of economic disruption related to COVID-19 on asset growth and credit migration. Asset growth increased RWAs by $9 billion primarily from increased draw-downs on revolving credit facilities and mark-to-market movements on derivatives. Negative credit migration increased RWA by $2 billion but was more than offset by foreign currency translation reducing RWAs by $5 billion

-- Operational Risk RWA increased 1 per cent primarily due to an increase in average income as measured over a rolling three-year time horizon, with higher 2019 income replacing lower 2016 income

-- Market Risk RWA increased by $1 billion to $22 billion due to higher levels of Financial Markets activity with increased value at risk from historically high levels of market volatility partly offset by regulatory mitigation for back-testing exceptions

The ongoing execution of organic and inorganic RWA optimisation initiatives supports the expectation that income growth should exceed RWA growth in the medium-term despite potential short-term headwinds during the COVID-19 pandemic.

 
Capital base and ratios 
                                          31.03.20  31.12.19  Change(1)  31.03.19  Change(1) 
                                          $million  $million          %  $million          % 
----------------------------------------  --------  --------  ---------  -------- 
CET1 capital                                36,467    36,513          -    37,184        (2) 
----------------------------------------  --------  --------  ---------  -------- 
Additional Tier 1 capital (AT1)              4,620     7,164       (36)     6,612       (30) 
----------------------------------------  --------  --------  ---------  --------  --------- 
Tier 1 capital                              41,087    43,677        (6)    43,796        (6) 
----------------------------------------  --------  --------  ---------  -------- 
Tier 2 capital                              12,371    12,288          1    12,066          3 
----------------------------------------  --------  --------  ---------  --------  --------- 
Total capital                               53,458    55,965        (4)    55,862        (4) 
----------------------------------------  --------  --------  ---------  --------  --------- 
CET1 capital ratio end point (%)(2)           13.4      13.8      (0.4)      13.9      (0.5) 
----------------------------------------  --------  --------  ---------  -------- 
Total capital ratio transitional (%)(2)       19.6      21.2      (1.6)      20.8      (1.2) 
----------------------------------------  --------  --------  ---------  -------- 
UK leverage ratio (%)(2)                       4.9       5.2      (0.3)       5.4      (0.5) 
----------------------------------------  --------  --------  ---------  --------  --------- 
1 Variance is increase/(decrease) comparing current reporting period 
 to prior reporting periods 
2 Change is percentage points difference between two points rather 
 than percentage change 
 

The Group announced on 31 March that in response to a request from the Prudential Regulation Authority and as a consequence of the unprecedented challenges facing the world due to the COVID-19 pandemic, the board had decided after careful consideration to withdraw the recommendation to pay a final dividend for 2019 of 20 cents per ordinary share and to suspend the buy-back programme announced on 28 February 2020. Furthermore, no interim dividend on ordinary shares will be accrued, recommended or paid in 2020. The board's recommendation regarding a final dividend in 2020 will take into account the financial performance of the Group for the full year and the medium-term outlook at that time.

The board fully recognises the importance of dividends to the Group's owners. However, suspending ordinary shareholder distributions will allow the Group to maximise its support for individuals, businesses and the communities in which it operates whilst at the same time preserving strong capital ratios and investing to transform the business for the long term.

The Group is well capitalised with low leverage and high levels of loss-absorbing capacity. Its capital and liquidity metrics remain well above regulatory thresholds.

The Group had through the buy-back programme announced on 28 February 2020 spent $242 million purchasing 40 million ordinary shares of $0.50 each, representing a volume-weighted average price per share of GBP4.76. These shares were subsequently cancelled, reducing the total issued share capital by 1.3 per cent.

The Group on 20 April 2020 announced a revision to the purchase price to be paid for its stake in PT Bank Permata Tbk, subject to the transaction closing earlier than originally expected on or before 30 June 2020. Completion of the sale on the revised terms would generate an increase in the Group's common equity tier 1 (CET1) ratio of approximately 40 basis points.

The Group's CET1 ratio of 13.4 per cent was 45 basis points lower than as at 31 December 2019, over three percentage points above the Group's latest regulatory minimum of 10.0 per cent and still within its 13-14 per cent medium-term target range. Around 60 basis points of the reduction in the CET1 ratio is the impact on credit RWAs from asset growth and negative credit migration. FX translation reduced both reserves and RWAs and caused a net 10 basis point decline in the CET1 ratio. The $242 million share buy-back also reduced the CET1 ratio by 10 basis points. The aggregate of these movements was partly offset by an aggregate 40 basis point impact from profit accretion in the first quarter and the cancellation of the 2019 final dividend.

The Group's UK leverage ratio of 4.9 per cent was down 30 basis points compared with 31 December 2019 as a result of lower Tier 1 capital following the call of $2 billion Additional Tier 1 securities as well as growth in the leverage exposure measure. The Group's leverage ratio remains significantly above its minimum requirement of 3.7 per cent.

The UK Financial Policy Committee and the Hong Kong Monetary Authority both announced changes to the respective counter-cyclical buffer rates in response to the economic impact of COVID-19. In the period, the UK counter-cyclical rate decreased from 1 per cent to 0 per cent and in Hong Kong the rate reduced from 2 per cent to 1 per cent. Changes to these and other counter-cyclical buffer rates reduced the Group's minimum CET1 requirement from 10.2% to 10.0%. The Group continues to target a CET1 ratio of 13-14 per cent in the medium-term.

Outlook

We expect a gradual recovery from the COVID-19 pandemic, with major contraction in economic growth rates across most of the world in the second quarter, before the global economy moves out of recession in the latter part of 2020, most likely led and driven by markets in our footprint. The pace at which individual markets recover will be heavily dependent on the efficacy of government stimulus initiatives and policies to ease restrictions, as well as the resilience of the COVID-19 virus itself. We are well prepared for a protracted period of severe dislocation and will continue to support our clients and employees and to manage our risk, capital and liquidity with that view in mind.

We said in February that if income grows more slowly due to exogenous factors then so must our costs. We are acting to manage our costs prudently while doing everything we can to protect jobs. And while the decision to cancel last year's final dividend and not consider an interim dividend this year was difficult, it was taken in the light of extraordinary circumstances and will ensure that we have more capital to support individuals, businesses and the communities in which we operate through these difficult times.

If we are wrong about the pace of recovery and the global economy gets back on its feet rapidly - and we are seeing encouraging early signs of that happening in China - then the actions we are taking now will make us leaner and fitter to take advantage of the opportunities that will bring.

Andy Halford

Group Chief Financial Officer

29 April 2020

For further information, please contact:

   Mark Stride, Head of Investor Relations                +44 (0) 20 7885 8596 
   Julie Gibson, Head of Media Relations                   +44 (0) 20 7885 2434 
 
Underlying performance by client segment 
                                                                1Q'20 
                                 -------------------------------------------------------------------- 
                                                                                    Central 
                                        Corporate                                         & 
                                  & Institutional    Retail  Commercial   Private     other 
                                          Banking   Banking     Banking   Banking     items     Total 
                                         $million  $million    $million  $million  $million  $million 
-------------------------------  ----------------  --------  ----------  --------  --------  -------- 
Operating income                            2,154     1,321         390       162       300     4,327 
-------------------------------  ----------------  --------  ----------  --------  --------  -------- 
   External                                 2,171     1,091         376       116       573     4,327 
-------------------------------  ----------------  --------  ----------  --------  --------  -------- 
   Inter-segment                             (17)       230          14        46     (273)         - 
-------------------------------  ----------------  --------  ----------  --------  --------  -------- 
Operating expenses                          (981)     (891)       (209)     (124)     (153)   (2,358) 
-------------------------------  ----------------  --------  ----------  --------  --------  -------- 
Operating profit before 
 impairment losses and 
 taxation                                   1,173       430         181        38       147     1,969 
-------------------------------  ----------------  --------  ----------  --------  --------  -------- 
Credit impairment                           (670)     (197)        (79)       (1)       (9)     (956) 
-------------------------------  ----------------  --------  ----------  --------  --------  -------- 
Other impairment                              153         -           -         -         1       154 
-------------------------------  ----------------  --------  ----------  --------  --------  -------- 
Profit from associates 
 and joint ventures                             -         -           -         -        55        55 
-------------------------------  ----------------  --------  ----------  --------  --------  -------- 
Underlying profit before 
 taxation                                     656       233         102        37       194     1,222 
-------------------------------  ----------------  --------  ----------  --------  --------  -------- 
Provision for regulatory 
 matters                                        -         -           -         -        14        14 
-------------------------------  ----------------  --------  ----------  --------  --------  -------- 
Restructuring                                (62)       (3)        (14)       (2)      (11)      (92) 
-------------------------------  ----------------  --------  ----------  --------  --------  -------- 
Goodwill impairment                             -         -           -         -     (258)     (258) 
-------------------------------  ----------------  --------  ----------  --------  --------  -------- 
Statutory profit/(loss) 
 before taxation                              594       230          88        35      (61)       886 
-------------------------------  ----------------  --------  ----------  --------  --------  -------- 
Total assets                              363,077   105,895      33,316    14,006   248,622   764,916 
-------------------------------  ----------------  --------  ----------  --------  --------  -------- 
   Of which: loans and 
    advances to customers 
    including FVTPL                       162,303   103,831      28,599    13,848    13,037   321,618 
-------------------------------  ----------------  --------  ----------  --------  --------  -------- 
      loans and advances 
       to customers                       113,799   103,623      26,945    13,848    13,019   271,234 
-------------------------------  ----------------  --------  ----------  --------  --------  -------- 
      loans held at fair 
       value through profit 
       or loss                             48,504       208       1,654         -        18    50,384 
-------------------------------  ----------------  --------  ----------  --------  --------  -------- 
Total liabilities                         438,347   145,414      41,449    18,205    71,497   714,912 
-------------------------------  ----------------  --------  ----------  --------  --------  -------- 
   Of which: customer accounts            276,223   142,025      38,063    18,095     8,244   482,650 
-------------------------------  ----------------  --------  ----------  --------  --------  -------- 
 
 
                                                               1Q'19(1) 
                                 -------------------------------------------------------------------- 
                                                                                    Central 
                                        Corporate                                         & 
                                  & Institutional    Retail  Commercial   Private     other 
                                          Banking   Banking     Banking   Banking     items     Total 
                                         $million  $million    $million  $million  $million  $million 
-------------------------------  ----------------  --------  ----------  --------  --------  -------- 
Operating income                            1,758     1,269         399       149       238     3,813 
-------------------------------  ----------------  --------  ----------  --------  --------  -------- 
   External                                 1,802     1,052         431        74       454     3,813 
-------------------------------  ----------------  --------  ----------  --------  --------  -------- 
   Inter-segment                             (44)       217        (32)        75     (216)         - 
-------------------------------  ----------------  --------  ----------  --------  --------  -------- 
Operating expenses                        (1,032)     (897)       (218)     (124)     (144)   (2,415) 
-------------------------------  ----------------  --------  ----------  --------  --------  -------- 
Operating profit before 
 impairment losses and 
 taxation                                     726       372         181        25        94     1,398 
-------------------------------  ----------------  --------  ----------  --------  --------  -------- 
Credit impairment                            (43)      (82)           6        47       (6)      (78) 
-------------------------------  ----------------  --------  ----------  --------  --------  -------- 
Other impairment                              (3)         -           -         -         1       (2) 
-------------------------------  ----------------  --------  ----------  --------  --------  -------- 
Profit from associates 
 and joint ventures                             -         -           -         -        66        66 
-------------------------------  ----------------  --------  ----------  --------  --------  -------- 
Underlying profit before 
 taxation                                     680       290         187        72       155     1,384 
-------------------------------  ----------------  --------  ----------  --------  --------  -------- 
Provision for regulatory 
 matters                                        -         -           -         -     (186)     (186) 
-------------------------------  ----------------  --------  ----------  --------  --------  -------- 
Restructuring                                  44         -           1       (2)      (11)        32 
-------------------------------  ----------------  --------  ----------  --------  --------  -------- 
Share of profits of PT 
 Bank Permata Tbk joint 
 venture                                        -         -           -         -        12        12 
-------------------------------  ----------------  --------  ----------  --------  --------  -------- 
Statutory profit/(loss) 
 before taxation                              724       290         188        70      (30)     1,242 
-------------------------------  ----------------  --------  ----------  --------  --------  -------- 
Total assets                              326,863   103,395      35,432    14,792   228,392   708,874 
-------------------------------  ----------------  --------  ----------  --------  --------  -------- 
   Of which: loans and 
    advances to customers 
    including FVTPL                       154,157   101,377      31,011    14,691    12,601   313,837 
-------------------------------  ----------------  --------  ----------  --------  --------  -------- 
      loans and advances 
       to customers                       106,439   101,034      30,348    14,691    12,593   265,105 
-------------------------------  ----------------  --------  ----------  --------  --------  -------- 
      loans held at fair 
       value through profit 
       or loss                             47,718       343         663         -         8    48,732 
-------------------------------  ----------------  --------  ----------  --------  --------  -------- 
Total liabilities                         381,080   142,978      38,099    19,360    76,256   657,773 
-------------------------------  ----------------  --------  ----------  --------  --------  -------- 
   Of which: customer accounts            231,575   139,704      35,430    19,179     6,985   432,873 
-------------------------------  ----------------  --------  ----------  --------  --------  -------- 
 
 
1 Following a reorganisation of certain clients, there has been 
 a reclassification of balances across client segments. Prior 
 periods have been restated 
Corporate & Institutional Banking 
                                1Q'20     1Q'19   Change     4Q'19  Change 
                                            (1)      (2)       (1)     (2) 
                             $million  $million        %  $million       % 
---------------------------  --------  --------  -------  --------  ------ 
Operating income                2,154     1,758       23     1,692      27 
    Transaction Banking           673       734      (8)       703     (4) 
---------------------------  --------  --------  -------  --------  ------ 
       Trade                      164       173      (5)       165     (1) 
---------------------------  --------  --------  -------  --------  ------ 
       Cash Management            425       478     (11)       454     (6) 
---------------------------  --------  --------  -------  --------  ------ 
       Securities Services         84        83        1        84       - 
---------------------------  --------  --------  -------  --------  ------ 
   Financial Markets            1,100       656       68       559      97 
---------------------------  --------  --------  -------  --------  ------ 
       Foreign Exchange           362       247       47       223      62 
---------------------------  --------  --------  -------  --------  ------ 
       Rates                      367       210       75       158     132 
---------------------------  --------  --------  -------  --------  ------ 
       Commodities                 35        36      (3)        31      13 
---------------------------  --------  --------  -------  --------  ------ 
       Credit and Capital 
        Markets                    15       133     (89)       121    (88) 
---------------------------  --------  --------  -------  --------  ------ 
       Capital Structuring 
        Distribution Group         57        75     (24)        75    (24) 
---------------------------  --------  --------  -------  --------  ------ 
       DVA                        305      (53)   nm (4)      (72)  nm (4) 
---------------------------  --------  --------  -------  --------  ------ 
       Other Financial 
        Markets                  (41)         8   nm (4)        23  nm (4) 
---------------------------  --------  --------  -------  --------  ------ 
   Corporate Finance              251       238        5       306    (18) 
---------------------------  --------  --------  -------  --------  ------ 
   Lending and Portfolio 
    Management                    136       127        7       132       3 
---------------------------  --------  --------  -------  --------  ------ 
   Other                          (6)         3   nm (4)       (8)      25 
---------------------------  --------  --------  -------  --------  ------ 
Operating expenses              (981)   (1,032)        5   (1,110)      12 
---------------------------  --------  --------  -------  --------  ------ 
Operating profit before 
 impairment losses 
 and taxation                   1,173       726       62       582     102 
---------------------------  --------  --------  -------  --------  ------ 
Credit impairment               (670)      (43)   nm (4)     (206)  nm (4) 
---------------------------  --------  --------  -------  --------  ------ 
Other impairment                  153       (3)   nm (4)       (5)  nm (4) 
---------------------------  --------  --------  -------  --------  ------ 
Underlying profit 
 before taxation                  656       680      (4)       371      77 
---------------------------  --------  --------  -------  --------  ------ 
Restructuring                    (62)        44   nm (4)      (28)   (121) 
---------------------------  --------  --------  -------  --------  ------ 
Statutory profit before 
 taxation                         594       724     (18)       343      73 
---------------------------  --------  --------  -------  --------  ------ 
Total assets                  363,077   326,863       11   326,565      11 
---------------------------  --------  --------  -------  --------  ------ 
   Of which: loans and 
    advances to customers 
    including FVTPL           162,303   154,157        5   153,298       6 
---------------------------  --------  --------  -------  --------  ------ 
Total liabilities             438,347   381,080       15   387,561      13 
---------------------------  --------  --------  -------  --------  ------ 
   Of which: customer 
    accounts                  276,223   231,575       19   243,269      14 
---------------------------  --------  --------  -------  --------  ------ 
Risk-weighted assets          137,197   130,924        5   129,084       6 
---------------------------  --------  --------  -------  --------  ------ 
Underlying return 
 on risk-weighted assets 
 (%)(3)                           2.0       2.1  (10)bps       1.1   90bps 
---------------------------  --------  --------  -------  --------  ------ 
Underlying return 
 on tangible equity 
 (%)(3)                           9.7      10.6  (90)bps       5.6  410bps 
---------------------------  --------  --------  -------  --------  ------ 
Cost to income ratio 
 (%)(5)                          45.5      58.7     13.2      65.6    20.1 
---------------------------  --------  --------  -------  --------  ------ 
 
 
1 Following a reorganisation of certain clients, there has been 
 a reclassification of balances across client segments. Prior 
 periods have been restated 
2 Variance is better/(worse) other than risk weighted assets, 
 assets and liabilities which is increase/(decrease) 
3 Change is the basis points (bps) difference between the two 
 periods rather than the percentage change 
4 Not meaningful 
5 Change is the percentage points difference between the two 
 periods rather than the percentage change 
 
Retail Banking 
                                                      ------------  --------  -------- 
                                                             1Q'20     1Q'19    Change     4Q'19  Change 
                                                                         (1)       (2)       (1)     (2) 
                                                          $million  $million         %  $million       % 
----------------------------------------------------  ------------  --------  --------  --------  ------ 
Operating income                                             1,321     1,269         4     1,260       5 
    Transaction Banking                                          5         4        25         5       - 
----------------------------------------------------  ------------  --------  --------  --------  ------ 
       Trade                                                     5         4        25         5       - 
----------------------------------------------------  ------------  --------  --------  --------  ------ 
   Wealth Management                                           414       370        12       341      21 
----------------------------------------------------  ------------  --------  --------  --------  ------ 
   Retail Products                                             898       895         -       906     (1) 
----------------------------------------------------  ------------  --------  --------  --------  ------ 
       CCPL and other unsecured 
        lending                                                304       305         -       311     (2) 
----------------------------------------------------  ------------  --------  --------  --------  ------ 
       Deposits                                                431       446       (3)       440     (2) 
----------------------------------------------------  ------------  --------  --------  --------  ------ 
       Mortgage and Auto                                       129       121         7       119       8 
----------------------------------------------------  ------------  --------  --------  --------  ------ 
       Other Retail Products                                    34        23        48        36     (6) 
----------------------------------------------------  ------------  --------  --------  --------  ------ 
   Other                                                         4         -    nm (4)         8    (50) 
----------------------------------------------------  ------------  --------  --------  --------  ------ 
Operating expenses                                           (891)     (897)         1     (993)      10 
----------------------------------------------------  ------------  --------  --------  --------  ------ 
Operating profit before impairment 
 losses and taxation                                           430       372        16       267      61 
----------------------------------------------------  ------------  --------  --------  --------  ------ 
Credit impairment                                            (197)      (82)     (140)     (100)    (97) 
----------------------------------------------------  ------------  --------  --------  --------  ------ 
Other impairment                                                 -         -    nm (4)         2   (100) 
----------------------------------------------------  ------------  --------  --------  --------  ------ 
Underlying profit before taxation                              233       290      (20)       169      38 
Restructuring                                                  (3)         -    nm (4)      (54)      94 
----------------------------------------------------  ------------  --------  --------  --------  ------ 
Statutory profit before taxation                               230       290      (21)       115     100 
----------------------------------------------------  ------------  --------  --------  --------  ------ 
Total assets                                               105,895   103,395         2   109,368     (3) 
----------------------------------------------------  ------------  --------  --------  --------  ------ 
   Of which: loans and advances 
    to customers including FVTPL                           103,831   101,377         2   107,137     (3) 
----------------------------------------------------  ------------  --------  --------  --------  ------ 
Total liabilities                                          145,414   142,978         2   148,413     (2) 
----------------------------------------------------  ------------  --------  --------  --------  ------ 
   Of which: customer accounts                             142,025   139,704         2   144,760     (2) 
----------------------------------------------------  ------------  --------  --------  --------  ------ 
Risk-weighted assets                                        44,002    42,124         4    44,508     (1) 
----------------------------------------------------  ------------  --------  --------  --------  ------ 
Underlying return on risk-weighted 
 assets (%) (3)                                                2.1       2.8   (70)bps       1.5   60bps 
----------------------------------------------------  ------------  --------  --------  --------  ------ 
Underlying return on tangible 
 equity (%) (3)                                               10.4      13.7  (330)bps       7.5  290bps 
----------------------------------------------------  ------------  --------  --------  --------  ------ 
Cost to income ratio (%)(5)                                   67.4      70.7       3.3      78.8    11.4 
----------------------------------------------------  ------------  --------  --------  --------  ------ 
 
 
 
1 Following a reorganisation of certain clients, there has been 
 a reclassification of balances across client segments. Prior 
 periods have been restated 
2 Variance is better/(worse) other than risk weighted assets, 
 assets and liabilities which is increase/(decrease) 
3 Change is the basis points (bps) difference between the two 
 periods rather than the percentage change 
4 Not meaningful 
5 Change is the percentage points difference 
 between the two periods rather than the 
 percentage change 
 
Commercial Banking 
                                                  ---------  --------  -------- 
                                                      1Q'20     1Q'19    Change     4Q'19  Change 
                                                                  (1)       (2)       (1)     (2) 
                                                   $million  $million         %  $million       % 
------------------------------------------------  ---------  --------  --------  --------  ------ 
Operating income                                        390       399       (2)       375       4 
    Transaction Banking                                 206       222       (7)       211     (2) 
------------------------------------------------  ---------  --------  --------  --------  ------ 
       Trade                                             91       100       (9)        89       2 
------------------------------------------------  ---------  --------  --------  --------  ------ 
       Cash Management                                  115       122       (6)       121     (5) 
------------------------------------------------  ---------  --------  --------  --------  ------ 
       Securities Services                                -         -    nm (4)         1   (100) 
------------------------------------------------  ---------  --------  --------  --------  ------ 
   Financial Markets                                     94        92         2        72      31 
------------------------------------------------  ---------  --------  --------  --------  ------ 
       Foreign Exchange                                  53        51         4        41      29 
------------------------------------------------  ---------  --------  --------  --------  ------ 
       Rates                                             11        11         -         5     120 
------------------------------------------------  ---------  --------  --------  --------  ------ 
       Commodities                                        9         9         -         6      50 
------------------------------------------------  ---------  --------  --------  --------  ------ 
       Credit and Capital Markets                        11         7        57         4     175 
------------------------------------------------  ---------  --------  --------  --------  ------ 
       Capital Structuring Distribution 
        Group                                             4         7      (43)        11    (64) 
------------------------------------------------  ---------  --------  --------  --------  ------ 
       Other Financial Markets                            6         7      (14)         5      20 
------------------------------------------------  ---------  --------  --------  --------  ------ 
   Corporate Finance                                     27        24        13        22      23 
------------------------------------------------  ---------  --------  --------  --------  ------ 
   Lending and Portfolio Management                      59        60       (2)        69    (14) 
------------------------------------------------  ---------  --------  --------  --------  ------ 
   Wealth Management                                      -         1     (100)         -  nm (4) 
------------------------------------------------  ---------  --------  --------  --------  ------ 
   Retail Products                                        2         1       100         1     100 
------------------------------------------------ 
       Deposits                                           2         1       100         1     100 
------------------------------------------------             --------            -------- 
   Other                                                  2       (1)    nm (4)         -  nm (4) 
------------------------------------------------  ---------  --------  --------  --------  ------ 
Operating expenses                                    (209)     (218)         4     (264)      21 
------------------------------------------------  ---------  --------  --------  --------  ------ 
Operating profit before impairment 
 losses and taxation                                    181       181         -       111      63 
------------------------------------------------  ---------  --------  --------  --------  ------ 
Credit impairment                                      (79)         6    nm (4)      (65)    (22) 
------------------------------------------------  ---------  --------  --------  --------  ------ 
Underlying profit before taxation                       102       187      (45)        46     122 
------------------------------------------------  ---------  --------  --------  --------  ------ 
Restructuring                                          (14)         1    nm (4)      (11)    (27) 
------------------------------------------------  ---------  --------  --------  --------  ------ 
Statutory profit before taxation                         88       188      (53)        35     151 
------------------------------------------------  ---------  --------  --------  --------  ------ 
Total assets                                         33,316    35,432       (6)    33,978     (2) 
------------------------------------------------  ---------  --------  --------  --------  ------ 
   Of which: loans and advances 
    to customers including FVTPL                     28,599    31,011       (8)    29,420     (3) 
------------------------------------------------  ---------  --------  --------  --------  ------ 
Total liabilities                                    41,449    38,099         9    41,628       - 
------------------------------------------------  ---------  --------  --------  --------  ------ 
   Of which: customer accounts                       38,063    35,430         7    38,847     (2) 
------------------------------------------------  ---------  --------  --------  --------  ------ 
Risk-weighted assets                                 31,860    34,810       (8)    30,976       3 
------------------------------------------------  ---------  --------  --------  --------  ------ 
Underlying return on risk-weighted 
 assets (%) (3)                                         1.3       2.2   (90)bps       0.6   70bps 
------------------------------------------------  ---------  --------  --------  --------  ------ 
Underlying return on tangible 
 equity (%) (3)                                         6.5      10.8  (430)bps       2.9  360bps 
------------------------------------------------  ---------  --------  --------  --------  ------ 
Cost to income ratio (%)(5)                            53.6      54.6       1.0      70.4    16.8 
------------------------------------------------  ---------  --------  --------  --------  ------ 
1 Following a reorganisation of certain clients, there has been 
 a reclassification of balances across client segments. Prior 
 periods have been restated 
2 Variance is better/(worse) other than risk weighted assets, 
 assets and liabilities which is increase/(decrease) 
3 Change is the basis points (bps) difference between the two 
 periods rather than the percentage change 
4 Not meaningful 
5 Change is the percentage points difference between the two 
 periods rather than the percentage change 
 
 
 
 
Private Banking 
                                     --------  --------  ---------- 
                                        1Q'20     1Q'19      Change     4Q'19    Change 
                                                                (1)                 (1) 
                                     $million  $million           %  $million         % 
-----------------------------------  --------  --------  ----------  --------  -------- 
Operating income                          162       149           9       126        29 
   Wealth Management                      116        94          23        74        57 
-----------------------------------  --------  --------  ----------  --------  -------- 
   Retail Products                         46        55        (16)        53      (13) 
----------------------------------- 
       Deposits                            39        47        (17)        43       (9) 
-----------------------------------  --------  --------  ----------  --------  -------- 
       Mortgage and Auto                    7         8        (13)        11      (36) 
-----------------------------------  --------  --------  ----------  --------  -------- 
       Other Retail Products                -         -      nm (3)       (1)       100 
-----------------------------------  --------  --------  ----------  --------  -------- 
   Other                                    -         -      nm (3)       (1)       100 
-----------------------------------  --------  --------  ----------  --------  -------- 
Operating expenses                      (124)     (124)           -     (127)         2 
-----------------------------------  --------  --------  ----------  --------  -------- 
Operating profit/(loss) before 
 impairment losses and taxation            38        25          52       (1)    nm (3) 
-----------------------------------  --------  --------  ----------  --------  -------- 
Credit impairment                         (1)        47       (102)       (2)        50 
-----------------------------------  --------  --------  ----------  --------  -------- 
Underlying profit/(loss) before 
 taxation                                  37        72        (49)       (3)    nm (3) 
Restructuring                             (2)       (2)           -       (6)        67 
Statutory profit/(loss) before 
 taxation                                  35        70        (50)       (9)    nm (3) 
-----------------------------------            --------              --------  -------- 
Total assets                           14,006    14,792         (5)    14,922       (6) 
-----------------------------------  --------  --------  ----------  --------  -------- 
   Of which: loans and advances 
    to customers including FVTPL       13,848    14,691         (6)    14,821       (7) 
-----------------------------------  --------  --------  ----------  --------  -------- 
Total liabilities                      18,205    19,360         (6)    18,480       (1) 
-----------------------------------  --------  --------  ----------  --------  -------- 
   Of which: customer accounts         18,095    19,179         (6)    18,424       (2) 
-----------------------------------  --------  --------  ----------  --------  -------- 
Risk-weighted assets                    6,529     6,398           2     6,409         2 
-----------------------------------  --------  --------  ----------  --------  -------- 
Underlying return on risk-weighted 
 assets (%) (2)                           2.2       4.7    (250)bps     (0.2)    240bps 
-----------------------------------  --------  --------  ----------  --------  -------- 
Underlying return on tangible 
 equity (%) (2)                          10.9      23.5  (1,260)bps     (0.8)  1,170bps 
-----------------------------------  --------  --------  ----------  --------  -------- 
Cost to income ratio (%)(4)              76.5      83.2         6.7     100.8      24.3 
-----------------------------------  --------  --------  ----------  --------  -------- 
 
 
1 Variance is better/(worse) other than risk weighted assets, 
 assets and liabilities which is increase/(decrease) 
2 Change is the basis points (bps) difference between the two 
 periods rather than the percentage change 
3 Not meaningful 
4 Change is the percentage points difference 
 between the two periods rather than the 
 percentage change 
Central & other items (segment) 
                                                  ---------  --------  ------ 
                                                      1Q'20     1Q'19  Change     4Q'19    Change 
                                                                          (1)                 (1) 
                                                   $million  $million       %  $million         % 
------------------------------------------------  ---------  --------  ------  --------  -------- 
Operating income                                        300       238      26       144       108 
   Treasury                                             325       308       6       196        66 
------------------------------------------------  ---------  --------  ------  --------  -------- 
   Other                                               (25)      (70)      64      (52)        52 
------------------------------------------------  ---------  --------  ------  --------  -------- 
Operating expenses                                    (153)     (144)     (6)     (445)        66 
------------------------------------------------  ---------  --------  ------  --------  -------- 
Operating profit/(loss) before 
 impairment losses and taxation                         147        94      56     (301)       149 
------------------------------------------------  ---------  --------  ------  --------  -------- 
Credit impairment                                       (9)       (6)    (50)         -    nm (3) 
------------------------------------------------  ---------  --------  ------  --------  -------- 
Other impairment                                          1         1       -       (9)       111 
------------------------------------------------  ---------  --------  ------  --------  -------- 
Profit from associates and 
 joint ventures                                          55        66    (17)        52         6 
------------------------------------------------  ---------  --------  ------  --------  -------- 
Underlying profit/(loss) before 
 taxation                                               194       155      25     (258)       175 
------------------------------------------------  ---------  --------  ------  --------  -------- 
Provision for regulatory matters                         14     (186)     108         -    nm (3) 
------------------------------------------------  ---------  --------  ------  --------  -------- 
Restructuring                                          (11)      (11)       -      (18)        39 
------------------------------------------------  ---------  --------  ------  --------  -------- 
Goodwill impairment                                   (258)         -  nm (3)      (27)    nm (3) 
------------------------------------------------  ---------  --------  ------  --------  -------- 
Share of profits of PT Bank 
 Permata Tbk joint venture                                -        12   (100)        13     (100) 
------------------------------------------------  ---------  --------  ------  --------  -------- 
Statutory profit/(loss) before 
 taxation                                              (61)      (30)   (103)     (290)        79 
------------------------------------------------  ---------  --------  ------  --------  -------- 
Total assets                                        248,622   228,392       9   235,565         6 
------------------------------------------------  ---------  --------  ------  --------  -------- 
   Of which: loans and advances 
    to customers including FVTPL                     13,037    12,601       3    10,078        29 
------------------------------------------------  ---------  --------  ------  --------  -------- 
Total liabilities                                    71,497    76,256     (6)    73,655       (3) 
------------------------------------------------  ---------  --------  ------  --------  -------- 
   Of which: customer accounts                        8,244     6,985      18     7,433        11 
------------------------------------------------  ---------  --------  ------  --------  -------- 
Risk-weighted assets                                 53,065    53,950     (2)    53,113         - 
------------------------------------------------  ---------  --------  ------  --------  -------- 
Underlying return on risk-weighted 
 assets (%) (2)                                         1.5       1.2   30bps     (1.9)    340bps 
------------------------------------------------  ---------  --------  ------  --------  -------- 
Underlying return on tangible 
 equity (%) (2)                                         4.5       1.7  280bps    (23.7)  2,820bps 
------------------------------------------------  ---------  --------  ------  --------  -------- 
Cost to income ratio (%) (excluding 
 UK bank levy)                                         51.0      60.5     9.5      68.1      17.1 
------------------------------------------------  ---------  --------  ------  --------  -------- 
 
 
 
1 Variance is better/(worse) other than risk weighted assets, 
 assets and liabilities which is increase/(decrease) 
2 Change is the basis points (bps) difference between the two 
 periods rather than the percentage change 
3 Not meaningful 
4 Change is the percentage points difference 
 between the two periods rather than the percentage 
 change 
 
 
 
Underlying performance by region 
                                                            1Q'20 
                                 ----------------------------------------------------------- 
                                  Greater     ASEAN    Africa              Central 
                                    China         &         &     Europe         & 
                                  & North     South    Middle          &     other 
                                     Asia      Asia      East   Americas     items     Total 
                                 $million  $million  $million   $million  $million  $million 
-------------------------------  --------  --------  --------  ---------  --------  -------- 
Operating income                    1,696     1,277       661        546       147     4,327 
-------------------------------  --------  --------  --------  ---------  --------  -------- 
Operating expenses                  (900)     (625)     (403)      (343)      (87)   (2,358) 
-------------------------------  --------  --------  --------  ---------  --------  -------- 
Operating profit before 
 impairment losses and 
 taxation                             796       652       258        203        60     1,969 
-------------------------------  --------  --------  --------  ---------  --------  -------- 
Credit impairment                   (198)     (451)     (211)      (102)         6     (956) 
-------------------------------  --------  --------  --------  ---------  --------  -------- 
Other impairment                      (1)       166         -          -      (11)       154 
-------------------------------  --------  --------  --------  ---------  --------  -------- 
Profit from associates 
 and joint ventures                    53         -         -          -         2        55 
-------------------------------  --------  --------  --------  ---------  --------  -------- 
Underlying profit before 
 taxation                             650       367        47        101        57     1,222 
-------------------------------  --------  --------  --------  ---------  --------  -------- 
Provision for regulatory 
 matters                                -         -         -          -        14        14 
-------------------------------  --------  --------  --------  ---------  --------  -------- 
Restructuring                        (50)         -       (7)       (14)      (21)      (92) 
-------------------------------  --------  --------  --------  ---------  --------  -------- 
Goodwill impairment                     -         -         -          -     (258)     (258) 
-------------------------------  --------  --------  --------  ---------  --------  -------- 
Statutory profit/(loss) 
 before taxation                      600       367        40         87     (208)       886 
-------------------------------  --------  --------  --------  ---------  --------  -------- 
Total assets                      296,189   160,502    63,555    233,572    11,098   764,916 
------------------------------- 
   Of which: loans and 
    advances to customers 
    including FVTPL               139,571    83,022    32,338     66,687         -   321,618 
-------------------------------  --------  --------  --------  ---------  --------  -------- 
      loans and advances 
       to customers               132,605    79,545    30,344     28,740         -   271,234 
------------------------------- 
      loans held at fair 
       value through profit 
       or loss                      6,966     3,477     1,994     37,947         -    50,384 
-------------------------------  --------  --------  --------  ---------  --------  -------- 
Total liabilities                 256,034   141,713    37,875    238,508    40,782   714,912 
------------------------------- 
   Of which: customer accounts    207,311   104,933    30,059    140,347         -   482,650 
-------------------------------  --------  --------  --------  ---------  --------  -------- 
 
 
 
                                                                     1Q'19 
                                        --------------------------------------------------------------- 
                                         Greater     ASEAN       Africa              Central 
                                           China         &            &     Europe         & 
                                         & North     South       Middle          &     other 
                                            Asia      Asia         East   Americas     items      Total 
                                        $million  $million     $million   $million  $million   $million 
--------------------------------------  --------  --------  -----------  ---------  --------  --------- 
Operating income                           1,527     1,046          708        359       173      3,813 
--------------------------------------  --------  --------  -----------  ---------  --------  --------- 
Operating expenses                         (905)     (641)        (423)      (363)      (83)    (2,415) 
--------------------------------------  --------  --------  -----------  ---------  --------  --------- 
Operating profit/(loss) 
 before impairment losses 
 and taxation                                622       405          285        (4)        90      1,398 
--------------------------------------  --------  --------  -----------  ---------  --------  --------- 
Credit impairment                           (30)      (16)          (6)       (28)         2       (78) 
--------------------------------------  --------  --------  -----------  ---------  --------  --------- 
Other impairment                               -         -            -          -       (2)        (2) 
--------------------------------------  --------  --------  -----------  ---------  --------  --------- 
Profit from associates 
 and joint ventures                           65         -            -          -         1         66 
--------------------------------------  --------  --------  -----------  ---------  --------  --------- 
Underlying profit/(loss) 
 before taxation                             657       389          279       (32)        91      1,384 
--------------------------------------  --------  --------  -----------  ---------  --------  --------- 
Provision for regulatory 
 matters                                       -         -            -          -     (186)      (186) 
--------------------------------------  --------  --------  -----------  ---------  --------  --------- 
Restructuring                               (12)       (6)          (1)        (4)        55         32 
--------------------------------------  --------  --------  -----------  ---------  --------  --------- 
Share of profits of PT 
 Bank Permata Tbk joint 
 venture                                       -        12            -          -         -         12 
--------------------------------------  --------  --------  -----------  ---------  --------  --------- 
Statutory profit/(loss) 
 before taxation                             645       395          278       (36)      (40)      1,242 
--------------------------------------  --------  --------  -----------  ---------  --------  --------- 
Total assets                             271,407   154,041       59,749    211,406    12,271    708,874 
--------------------------------------  --------  --------  -----------  ---------  --------  --------- 
   Of which: loans and 
    advances to customers 
    including FVTPL                      134,803    85,395       31,344     62,295         -    313,837 
--------------------------------------  --------  --------  -----------  ---------  --------  --------- 
Total liabilities                        232,395   132,198       37,969    220,046    35,165    657,773 
--------------------------------------  --------  --------  -----------  ---------  --------  --------- 
   Of which: customer accounts           186,819   100,257       30,944    114,853         -    432,873 
--------------------------------------  --------  --------  -----------  ---------  --------  --------- 
 
Greater China & North Asia 
                                        --------  ---------------------  --------- 
                                           1Q'20                  1Q'19     Change     4Q'19    Change 
                                                                               (1)                 (1) 
                                        $million               $million          %  $million         % 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
Operating income                           1,696                  1,527         11     1,497        13 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
Operating expenses                         (900)                  (905)          1   (1,001)        10 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
Operating profit before impairment 
 losses and taxation                         796                    622         28       496        60 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
Credit impairment                          (198)                   (30)     nm (2)      (54)    nm (2) 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
Other impairment                             (1)                      -     nm (2)         -    nm (2) 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
Profit from associates and 
 joint ventures                               53                     65       (18)        51         4 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
Underlying profit before taxation            650                    657        (1)       493        32 
Restructuring                               (50)                   (12)     nm (2)      (84)        40 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
Statutory profit before taxation             600                    645        (7)       409        47 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
Total assets                             296,189                271,407          9   277,704         7 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
   Of which: loans and advances 
    to customers including FVTPL         139,571                134,803          4   139,977         - 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
Total liabilities                        256,034                232,395         10   249,004         3 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
   Of which: customer accounts           207,311                186,819         11   204,286         1 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
Risk-weighted assets                      88,654                 82,669          7    85,695         3 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
Cost to income ratio (%)                    53.1                   59.3        6.2      66.9      13.8 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
1 Variance is better/(worse) other than assets and liabilities 
 which is increase/(decrease) 
2 Not meaningful 
3 Change is the percentage points difference between the two periods 
 rather than the percentage change 
 
ASEAN & South Asia 
                                        --------  ---------------------  --------- 
                                           1Q'20                  1Q'19     Change     4Q'19    Change 
                                                                               (1)                 (1) 
                                        $million               $million          %  $million         % 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
Operating income                           1,277                  1,046         22       992        29 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
Operating expenses                         (625)                  (641)          2     (718)        13 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
Operating profit before impairment 
 losses and taxation                         652                    405         61       274       138 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
Credit impairment                          (451)                   (16)     nm (2)     (250)      (80) 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
Other impairment                             166                      -     nm (2)       (1)    nm (2) 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
Underlying profit before taxation            367                    389        (6)        23    nm (2) 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
Restructuring                                  -                    (6)        100      (19)       100 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
Share of profits of PT Bank 
 Permata Tbk joint venture                     -                     12      (100)        13     (100) 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
Statutory profit before taxation             367                    395        (7)        17    nm (2) 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
Total assets                             160,502                154,041          4   149,785         7 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
   Of which: loans and advances 
    to customers including FVTPL          83,022                 85,395        (3)    80,885         3 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
Total liabilities                        141,713                132,198          7   126,213        12 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
   Of which: customer accounts           104,933                100,257          5    97,459         8 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
Risk-weighted assets                      89,100                 92,780        (4)    88,942         - 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
Cost to income ratio (%)                    48.9                   61.3       12.4      72.4      23.5 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
1 Variance is better/(worse) other than assets and liabilities 
 which is increase/(decrease) 
2 Not meaningful 
3 Change is the percentage points difference between the two 
 periods rather than the percentage change 
 
Africa & Middle East 
                                        --------  ---------------------  --------- 
                                           1Q'20                  1Q'19     Change     4Q'19    Change 
                                                                               (1)                 (1) 
                                        $million               $million          %  $million         % 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
Operating income                             661                    708        (7)       605         9 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
Operating expenses                         (403)                  (423)          5     (454)        11 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
Operating profit before impairment 
 losses and taxation                         258                    285        (9)       151        71 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
Credit impairment                          (211)                    (6)     nm (2)      (56)    nm (2) 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
Other impairment                               -                      -     nm (2)         1     (100) 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
Underlying profit before taxation             47                    279       (83)        96      (51) 
Restructuring                                (7)                    (1)     nm (2)      (11)        36 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
Statutory profit before taxation              40                    278       (86)        85      (53) 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
Total assets                              63,555                 59,749          6    59,828         6 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
   Of which: loans and advances 
    to customers including FVTPL          32,338                 31,344          3    31,487         3 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
Total liabilities                         37,875                 37,969          -    36,144         5 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
   Of which: customer accounts            30,059                 30,944        (3)    29,280         3 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
Risk-weighted assets                      51,414                 54,837        (6)    49,244         4 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
Cost to income ratio (%)                    61.0                   59.7      (1.3)      75.0      14.0 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
1 Variance is better/(worse) other than assets and liabilities 
 which is increase/(decrease) 
2 Not meaningful 
3 Change is the percentage points difference between the two 
 periods rather than the percentage change 
 
Europe & Americas 
                                        --------  ---------------------  --------- 
                                           1Q'20                  1Q'19     Change     4Q'19    Change 
                                                                               (1)                 (1) 
                                        $million               $million          %  $million         % 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
Operating income                             546                    359         52       464        18 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
Operating expenses                         (343)                  (363)          6     (365)         6 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
Operating profit/(loss) before 
 impairment losses and taxation              203                    (4)     nm (2)        99       105 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
Credit impairment                          (102)                   (28)     nm (2)      (17)    nm (2) 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
Underlying profit/(loss) before 
 taxation                                    101                   (32)     nm (2)        82        23 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
Restructuring                               (14)                    (4)     nm (2)      (13)       (8) 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
Statutory profit/(loss) before 
 taxation                                     87                   (36)     nm (2)        69        26 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
Total assets                             233,572                211,406         10   220,579         6 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
   Of which: loans and advances 
    to customers including FVTPL          66,687                 62,295          7    62,405         7 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
Total liabilities                        238,508                220,046          8   218,794         9 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
   Of which: customer accounts           140,347                114,853         22   121,708        15 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
Risk-weighted assets                      45,944                 40,627         13    43,945         5 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
Cost to income ratio (%)                    62.8                  101.1       38.3      78.7      15.9 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
1 Variance is better/(worse) other than assets and liabilities 
 which is increase/(decrease) 
2 Not meaningful 
3 Change is the percentage points difference between the two 
 periods rather than the percentage change 
 
Central & other items (region) 
                                        --------  ---------------------  --------- 
                                           1Q'20                  1Q'19     Change     4Q'19    Change 
                                                                               (1)                 (1) 
                                        $million               $million          %  $million         % 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
Operating income                             147                    173       (15)        39    nm (2) 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
Operating expenses                          (87)                   (83)        (5)     (401)        78 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
Operating profit/(loss) before 
 impairment losses and taxation               60                     90       (33)     (362)       117 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
Credit impairment                              6                      2        200         4        50 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
Other impairment                            (11)                    (2)     nm (2)      (12)         8 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
Profit from associates and 
 joint ventures                                2                      1        100         1       100 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
Underlying profit/(loss) before 
 taxation                                     57                     91       (37)     (369)       115 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
Provision for regulatory matters              14                  (186)        108         -    nm (2) 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
Restructuring                               (21)                     55      (138)        10    nm (2) 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
Goodwill impairment                        (258)                      -     nm (2)      (27)    nm (2) 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
Statutory profit/(loss) before 
 taxation                                  (208)                   (40)     nm (2)     (386)        46 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
Total assets                              11,098                 12,271       (10)    12,502      (11) 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
Total liabilities                         40,782                 35,165         16    39,582         3 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
Risk-weighted assets                     (2,459)                (2,707)          9   (3,736)        34 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
Cost to income ratio (%) (excluding 
 UK bank levy)                              59.2                   48.0     (11.2)     138.5      79.3 
--------------------------------------  --------  ---------------------  ---------  --------  -------- 
1 Variance is better/(worse) other than assets and liabilities 
 which is increase/(decrease) 
2 Not meaningful 
3 Change is the percentage points difference between the two 
 periods rather than the percentage change 
 
 
 
 
Underlying performance by key market 
                                                                      1Q'20 
                            ------------------------------------------------------------------------------------------ 
                                Hong 
                                Kong     Korea     China  Singapore     India  Indonesia       UAE        UK        US 
                            $million  $million  $million   $million  $million   $million  $million  $million  $million 
--------------------------  --------  --------  --------  ---------  --------  ---------  --------  --------  -------- 
Operating income                 957       322       275        375       409        144       159       330       171 
Operating expenses             (482)     (172)     (161)      (239)     (163)       (44)     (103)     (166)     (140) 
--------------------------  --------  --------  --------  ---------  --------  ---------  --------  --------  -------- 
Operating profit before 
 impairment losses and 
 taxation                        475       150       114        136       246        100        56       164        31 
--------------------------  --------  --------  --------  ---------  --------  ---------  --------  --------  -------- 
Credit impairment               (96)      (11)      (83)      (287)      (95)       (14)     (116)      (75)      (27) 
--------------------------  --------  --------  --------  ---------  --------  ---------  --------  --------  -------- 
Other impairment                 (1)         -         -          -         -          -         -         -         - 
--------------------------  --------  --------  --------  ---------  --------  ---------  --------  --------  -------- 
Profit from associates 
 and joint ventures                -         -        53          -         -          -         -         -         - 
--------------------------  --------  --------  --------  ---------  --------  ---------  --------  --------  -------- 
Underlying profit/(loss) 
 before taxation                 378       139        84      (151)       151         86      (60)        89         4 
--------------------------  --------  --------  --------  ---------  --------  ---------  --------  --------  -------- 
Total assets employed        167,075    58,127    36,293     90,950    31,807      5,152    22,432   148,466    73,973 
--------------------------  --------  --------  --------  ---------  --------  ---------  --------  --------  -------- 
   Of which: loans and 
    advances to customers 
    including FVTPL           75,306    34,550    16,230     47,018    16,606      2,398    10,731    41,134    21,456 
--------------------------  --------  --------  --------  ---------  --------  ---------  --------  --------  -------- 
Total liabilities employed   149,659    50,560    29,270     90,360    21,853      3,468    14,626   158,123    70,635 
--------------------------  --------  --------  --------  ---------  --------  ---------  --------  --------  -------- 
   Of which: customer 
    accounts                 122,450    40,874    22,355     67,170    14,520      2,010    11,793    94,480    40,637 
--------------------------  --------  --------  --------  ---------  --------  ---------  --------  --------  -------- 
Cost to income ratio 
 (%)                            50.4      53.4      58.5       63.7      39.9       30.6      64.8      50.3      81.9 
--------------------------  --------  --------  --------  ---------  --------  ---------  --------  --------  -------- 
 
                                                                      4Q'19 
                            ------------------------------------------------------------------------------------------ 
                                Hong 
                                Kong     Korea     China  Singapore     India  Indonesia       UAE        UK        US 
                            $million  $million  $million   $million  $million   $million  $million  $million  $million 
--------------------------  --------  --------  --------  ---------  --------  ---------  --------  --------  -------- 
Operating income                 943       220       206        347       275         57       140       214       200 
--------------------------  --------  --------  --------  ---------  --------  ---------  --------  --------  -------- 
Operating expenses             (510)     (190)     (171)      (260)     (175)       (47)     (102)     (136)     (141) 
--------------------------  --------  --------  --------  ---------  --------  ---------  --------  --------  -------- 
Operating profit before 
 impairment losses and 
 taxation                        433        30        35         87       100         10        38        78        59 
--------------------------  --------  --------  --------  ---------  --------  ---------  --------  --------  -------- 
Credit impairment               (53)       (3)      (14)       (47)     (181)        (7)      (32)         2      (19) 
--------------------------  --------  --------  --------  ---------  --------  ---------  --------  --------  -------- 
Other impairment                   -         1         -          -         -          -         -         -         - 
--------------------------  --------  --------  --------  ---------  --------  ---------  --------  --------  -------- 
Profit from associates 
 and joint ventures                -         -        50          -         -          -         -         -         - 
--------------------------  --------  --------  --------  ---------  --------  ---------  --------  --------  -------- 
Underlying profit/(loss) 
 before taxation                 380        28        71         40      (81)          3         6        80        40 
--------------------------  --------  --------  --------  ---------  --------  ---------  --------  --------  -------- 
Total assets employed        159,725    54,408    30,293     85,155    28,163      4,795    20,301   150,103    60,373 
--------------------------  --------  --------  --------  ---------  --------  ---------  --------  --------  -------- 
   Of which: loans and 
    advances to customers 
    including FVTPL           77,277    34,469    14,772     45,951    15,674      2,098    10,406    42,179    17,038 
--------------------------  --------  --------  --------  ---------  --------  ---------  --------  --------  -------- 
Total liabilities employed   149,703    47,420    27,005     80,006    18,437      3,188    12,905   142,804    66,357 
--------------------------  --------  --------  --------  ---------  --------  ---------  --------  --------  -------- 
Of which: customer 
 accounts                    123,330    38,533    21,797     60,821    13,800      2,320    10,078    82,036    34,733 
--------------------------  --------  --------  --------  ---------  --------  ---------  --------  --------  -------- 
Cost to income ratio 
 (%)                            54.1      86.4      83.0       74.9      63.6       82.5      72.9      63.6      70.5 
--------------------------  --------  --------  --------  ---------  --------  ---------  --------  --------  -------- 
 
                                                                      1Q'19 
                            ------------------------------------------------------------------------------------------ 
                                Hong 
                                Kong     Korea     China  Singapore     India  Indonesia       UAE        UK        US 
                            $million  $million  $million   $million  $million   $million  $million  $million  $million 
--------------------------  --------  --------  --------  ---------  --------  ---------  --------  --------  -------- 
Operating income                 927       247       220        408       255         77       174       128       183 
--------------------------  --------  --------  --------  ---------  --------  ---------  --------  --------  -------- 
Operating expenses             (460)     (198)     (163)      (231)     (163)       (41)     (104)     (168)     (150) 
--------------------------  --------  --------  --------  ---------  --------  ---------  --------  --------  -------- 
Operating profit/(loss) 
 before impairment losses 
 and taxation                    467        49        57        177        92         36        70      (40)        33 
--------------------------  --------  --------  --------  ---------  --------  ---------  --------  --------  -------- 
Credit impairment               (12)         7      (23)         34      (26)       (11)       (6)        12      (40) 
--------------------------  --------  --------  --------  ---------  --------  ---------  --------  --------  -------- 
Profit from associates 
 and joint ventures                -         -        65          -         -          -         -         -         - 
--------------------------  --------  --------  --------  ---------  --------  ---------  --------  --------  -------- 
Underlying profit/(loss) 
 before taxation                 455        56        99        211        66         25        64      (28)       (7) 
--------------------------  --------  --------  --------  ---------  --------  ---------  --------  --------  -------- 
Total assets employed        155,111    50,810    31,253     83,504    32,093      5,258    20,847   151,547    51,013 
--------------------------  --------  --------  --------  ---------  --------  ---------  --------  --------  -------- 
   Of which: loans and 
    advances to customers 
    including FVTPL           74,750    32,963    14,894     48,321    16,708      2,348    11,008    43,782    16,999 
--------------------------  --------  --------  --------  ---------  --------  ---------  --------  --------  -------- 
Total liabilities employed   134,502    44,726    26,578     81,142    22,573      3,289    13,816   165,822    46,973 
--------------------------  --------  --------  --------  ---------  --------  ---------  --------  --------  -------- 
   Of which: customer 
    accounts                 111,919    36,409    17,953     60,464    16,999      2,045    10,572    93,395    18,280 
--------------------------  --------  --------  --------  ---------  --------  ---------  --------  --------  -------- 
Cost to income ratio 
 (%)                            49.6      80.2      74.1       56.6      63.9       53.2      59.8     131.3      82.0 
--------------------------  --------  --------  --------  ---------  --------  ---------  --------  --------  -------- 
 
 
Quarterly underlying operating income by product 
 
                               2Q'18     3Q'18     4Q'18  1Q'19(1)  2Q'19(1)  3Q'19(1)  4Q'19(1)     1Q'20 
                            $million  $million  $million  $million  $million  $million  $million  $million 
--------------------------  --------  --------  --------  --------  --------  --------  --------  -------- 
 Transaction Banking             924       936       942       960       988       975       919       884 
--------------------------  --------  --------  --------  --------  --------  --------  --------  -------- 
    Trade                        285       277       257       277       282       282       259       260 
--------------------------  --------  --------  --------  --------  --------  --------  --------  -------- 
    Cash Management              553       577       604       600       619       605       575       540 
--------------------------  --------  --------  --------  --------  --------  --------  --------  -------- 
    Securities Services           86        82        81        83        87        88        85        84 
--------------------------  --------  --------  --------  --------  --------  --------  --------  -------- 
Financial Markets                677       631       580       748       747       789       631     1,194 
--------------------------  --------  --------  --------  --------  --------  --------  --------  -------- 
    Foreign Exchange             280       239       232       298       304       261       264       415 
--------------------------  --------  --------  --------  --------  --------  --------  --------  -------- 
    Rates(2)                     121       194        63       221       136       176       163       378 
--------------------------  --------  --------  --------  --------  --------  --------  --------  -------- 
    Commodities                   53        38        50        45        44        39        37        44 
--------------------------  --------  --------  --------  --------  --------  --------  --------  -------- 
    Credit and Capital 
     Markets(2)                   87        48        83       140       145       167       125        26 
--------------------------  --------  --------  --------  --------  --------  --------  --------  -------- 
    Capital Structuring 
     Distribution 
     Group                        92        71        91        82        74        87        86        61 
--------------------------  --------  --------  --------  --------  --------  --------  --------  -------- 
    DVA                            4         3        46      (53)        11        14      (72)       305 
--------------------------  --------  --------  --------  --------  --------  --------  --------  -------- 
    Other Financial 
     Markets                      40        38        15        15        33        45        28      (35) 
--------------------------  --------  --------  --------  --------  --------  --------  --------  -------- 
Corporate Finance(3)             273       268       370       262       272       281       328       278 
--------------------------  --------  --------  --------  --------  --------  --------  --------  -------- 
Lending and Portfolio 
 Management                      202       179       181       187       197       201       201       195 
--------------------------  --------  --------  --------  --------  --------  --------  --------  -------- 
Wealth Management                452       465       343       465       511       488       415       530 
--------------------------  --------  --------  --------  --------  --------  --------  --------  -------- 
Retail Products                  953       929       925       951       976       975       960       946 
--------------------------  --------  --------  --------  --------  --------  --------  --------  -------- 
    CCPL and other 
     unsecured 
     lending                     345       320       294       305       320       315       311       304 
--------------------------  --------  --------  --------  --------  --------  --------  --------  -------- 
    Deposits                     431       476       481       494       501       510       484       472 
--------------------------  --------  --------  --------  --------  --------  --------  --------  -------- 
    Mortgage and Auto            156       114       127       129       129       123       130       136 
--------------------------  --------  --------  --------  --------  --------  --------  --------  -------- 
    Other Retail Products         21        19        23        23        26        27        35        34 
--------------------------  --------  --------  --------  --------  --------  --------  --------  -------- 
Treasury                         338       342       253       308       251       335       196       325 
--------------------------  --------  --------  --------  --------  --------  --------  --------  -------- 
Other                           (43)      (26)         1      (68)      (59)      (66)      (53)      (25) 
--------------------------  --------  --------  --------  --------  --------  --------  --------  -------- 
Total underlying operating 
 income                        3,776     3,724     3,595     3,813     3,883     3,978     3,597     4,327 
--------------------------  --------  --------  --------  --------  --------  --------  --------  -------- 
 
1 Following a reorganisation of certain clients, there has been 
 a reclassification of balances across products. Prior periods 
 have been restated from 1Q'19 
2 Following a reorganisation of certain product teams within Financial 
 Markets, $46 million of income that was in H1 2018 reported within 
 Credit and Capital Markets has been transferred to Rates during 
 Q3 2018. Prior periods have not been restated. 
3 In Dec 2018 it was decided to discontinue the ship operating 
 lease business any future profits and losses will be reported 
 as restructuring. Prior periods have not been restated. 
Capital ratios 
                                                                       1Q'20     4Q'19                 1Q'19 
--------------------------------------------------------  ------------------  --------  -------------------- 
CET1                                                                   13.4%     13.8%                 13.9% 
--------------------------------------------------------  ------------------  --------  -------------------- 
Tier 1 capital                                                         15.1%     16.5%                 16.3% 
--------------------------------------------------------  ------------------  --------  -------------------- 
Total capital                                                          19.6%     21.2%                 20.8% 
--------------------------------------------------------  ------------------  --------  -------------------- 
 
CRD IV Capital base(1) 
                                                                       1Q'20     4Q'19                 1Q'19 
                                                                    $million  $million              $million 
--------------------------------------------------------  ------------------  --------  -------------------- 
CET1 instruments and reserves 
--------------------------------------------------------  ------------------  --------  -------------------- 
Capital instruments and the related share 
 premium accounts                                                      5,564     5,584                 5,627 
--------------------------------------------------------  ------------------  --------  -------------------- 
Of which: share premium accounts                                       3,989     3,989                 3,975 
--------------------------------------------------------  ------------------  --------  -------------------- 
Retained earnings                                                     26,045    24,044                26,312 
--------------------------------------------------------  ------------------  --------  -------------------- 
Accumulated other comprehensive income (and 
 other reserves)                                                      10,781    11,685                11,867 
--------------------------------------------------------  ------------------  --------  -------------------- 
Non-controlling interests (amount allowed 
 in consolidated CET1)                                                   483       723                   678 
--------------------------------------------------------  ------------------  --------  -------------------- 
Independently reviewed interim and year-end 
 profits                                                                 510     2,301                   809 
--------------------------------------------------------  ------------------  --------  -------------------- 
Foreseeable dividends net of scrip                                     (283)     (871)                 (910) 
--------------------------------------------------------  ------------------  --------  -------------------- 
CET1 capital before regulatory adjustments                            43,100    43,466                44,383 
--------------------------------------------------------  ------------------  --------  -------------------- 
CET1 regulatory adjustments 
--------------------------------------------------------  ------------------  --------  -------------------- 
Additional value adjustments (prudential 
 valuation adjustments)                                                (604)     (615)                 (623) 
--------------------------------------------------------  ------------------  --------  -------------------- 
Intangible assets (net of related tax liability)                     (4,899)   (5,318)               (5,200) 
--------------------------------------------------------  ------------------  --------  -------------------- 
Deferred tax assets that rely on future 
 profitability (excludes those arising from 
 temporary differences)                                                (133)     (129)                 (107) 
--------------------------------------------------------  ------------------  --------  -------------------- 
Fair value reserves related to net losses 
 on cash flow hedges                                                     130        59                    17 
--------------------------------------------------------  ------------------  --------  -------------------- 
Deduction of amounts resulting from the 
 calculation of excess expected loss                                   (573)     (822)                 (899) 
--------------------------------------------------------  ------------------  --------  -------------------- 
Net gains on liabilities at fair value resulting 
 from changes in own Credit Risk                                       (150)       (2)                 (186) 
--------------------------------------------------------  ------------------  --------  -------------------- 
Defined-benefit pension fund assets                                     (55)      (26)                  (35) 
--------------------------------------------------------  ------------------  --------  -------------------- 
Fair value gains arising from the institution's 
 own Credit Risk related to derivative liabilities                     (298)      (38)                  (80) 
--------------------------------------------------------  ------------------  --------  -------------------- 
Exposure amounts which could qualify for 
 risk weighting of 1250%                                                (51)      (62)                  (86) 
           of which: securitisation positions                           (34)      (57)                  (79) 
           of which: free deliveries                                    (17)       (5)                   (7) 
--------------------------------------------------------  ------------------  --------  -------------------- 
Total regulatory adjustments to CET1                                 (6,633)   (6,953)               (7,199) 
--------------------------------------------------------  ------------------  --------  -------------------- 
CET1 capital                                                          36,467    36,513                37,184 
--------------------------------------------------------  ------------------  --------  -------------------- 
AT1 capital instruments                                                4,640     7,184                 6,632 
--------------------------------------------------------  ------------------  --------  -------------------- 
AT1 regulatory adjustments                                              (20)      (20)                  (20) 
--------------------------------------------------------  ------------------  --------  -------------------- 
Tier 1 capital                                                        41,087    43,677                43,796 
--------------------------------------------------------  ------------------  --------  -------------------- 
 
Tier 2 capital instruments                                            12,401    12,318                12,096 
--------------------------------------------------------  ------------------  --------  -------------------- 
Tier 2 regulatory adjustments                                           (30)      (30)                  (30) 
--------------------------------------------------------  ------------------  --------  -------------------- 
Tier 2 capital                                                        12,371    12,288                12,066 
--------------------------------------------------------  ------------------  --------  -------------------- 
Total capital                                                         53,458    55,965                55,862 
--------------------------------------------------------  ------------------  --------  -------------------- 
Total risk-weighted assets (unaudited)                               272,653   264,090               268,206 
--------------------------------------------------------  ------------------  --------  -------------------- 
1 CRD IV capital is prepared on the regulatory scope of consolidation 
 
Movement in total capital 
                                                                                 1Q'20     4Q'19 
                                                                              $million  $million 
------------------------------------------------------------------  ------------------  -------- 
CET1 at 1 January                                                               36,513    36,717 
------------------------------------------------------------------  ------------------  -------- 
Ordinary shares issued in the period and share 
 premium                                                                             -        25 
------------------------------------------------------------------  ------------------  -------- 
Share buy-back(1)                                                                (231)   (1,006) 
------------------------------------------------------------------  ------------------  -------- 
Profit for the period                                                              510     2,301 
------------------------------------------------------------------  ------------------  -------- 
Foreseeable dividends net of scrip deducted from 
 CET1                                                                            (283)     (871) 
------------------------------------------------------------------  ------------------  -------- 
Difference between dividends paid and foreseeable 
 dividends(3)                                                                      838     (641) 
------------------------------------------------------------------  ------------------  -------- 
Movement in goodwill and other intangible assets                                   419     (172) 
------------------------------------------------------------------  ------------------  -------- 
Foreign currency translation differences                                         (926)     (180) 
------------------------------------------------------------------  ------------------  -------- 
Non-controlling interests                                                        (240)        37 
------------------------------------------------------------------  ------------------  -------- 
Movement in eligible other comprehensive income                                  (306)       284 
------------------------------------------------------------------  ------------------  -------- 
Deferred tax assets that rely on future profitability                              (4)      (14) 
------------------------------------------------------------------  ------------------  -------- 
Decrease/(increase) in excess expected loss                                        249        53 
------------------------------------------------------------------  ------------------  -------- 
Additional value adjustments (prudential valuation 
 adjustment)                                                                        11      (51) 
------------------------------------------------------------------  ------------------  -------- 
IFRS 9 day one transitional impact on regulatory 
 reserves                                                                         (63)      (43) 
------------------------------------------------------------------  ------------------  -------- 
Exposure amounts which could qualify for risk 
 weighting                                                                          11        61 
------------------------------------------------------------------  ------------------  -------- 
Other(2)                                                                          (31)        13 
------------------------------------------------------------------  ------------------  -------- 
CET1 at 31 March/31 December                                                    36,467    36,513 
------------------------------------------------------------------  ------------------  -------- 
 
AT1 at 1 January                                                                 7,164     6,684 
------------------------------------------------------------------  ------------------  -------- 
Issuances net of redemptions                                                   (1,987)       552 
------------------------------------------------------------------  ------------------  -------- 
Foreign currency translation difference                                           (15)         9 
------------------------------------------------------------------  ------------------  -------- 
Excess on AT1 grandfathered limit (ineligible)                                   (542)      (81) 
------------------------------------------------------------------  ------------------  -------- 
AT1 at 31 March/31 December                                                      4,620     7,164 
------------------------------------------------------------------  ------------------  -------- 
 
Tier 2 capital at 1 January                                                     12,288    12,295 
------------------------------------------------------------------  ------------------  -------- 
Regulatory amortisation                                                          (298)    -1,111 
------------------------------------------------------------------  ------------------  -------- 
Issuances net of redemptions                                                         -     1,000 
------------------------------------------------------------------  ------------------  -------- 
Foreign currency translation difference                                          (146)      (12) 
------------------------------------------------------------------  ------------------  -------- 
Tier 2 ineligible minority interest                                               (17)        31 
------------------------------------------------------------------  ------------------  -------- 
Recognition of ineligible AT1                                                      542        81 
------------------------------------------------------------------  ------------------  -------- 
Other                                                                                2         4 
------------------------------------------------------------------  ------------------  -------- 
Tier 2 capital at 31 March/31 December                                          12,371    12,288 
------------------------------------------------------------------  ------------------  -------- 
Total capital at 31 March/31 December                                           53,458    55,965 
------------------------------------------------------------------  ------------------  -------- 
 
 
 
 
1 $231 million share buy-back including expenses completed before 
 the announcement of suspension of the programme (2019 share buy-back 
 programme:$1,006 million) 
2 Mainly includes defined benefit pension fund 
 assets 
3 Of which in 1Q'20 $638 million relates to cancelled 
 final ordinary dividend for 2019 
Risk-weighted assets by business 
                                                      31.03.2020 
                                    ----------------------------------------------- 
                                       Credit  Operational    Market 
                                         Risk         Risk      Risk     Total risk 
                                     $million     $million  $million       $million 
----------------------------------  ---------  -----------  --------  ------------- 
Corporate & Institutional Banking     102,316       13,153    21,728        137,197 
----------------------------------  ---------  -----------  --------  ------------- 
Retail Banking                         36,427        7,575         -         44,002 
----------------------------------  ---------  -----------  --------  ------------- 
Commercial Banking                     29,050        2,810         -         31,860 
----------------------------------  ---------  -----------  --------  ------------- 
Private Banking                         5,766          763         -          6,529 
----------------------------------  ---------  -----------  --------  ------------- 
Central & other items                  49,444        3,502       119         53,065 
----------------------------------  ---------  -----------  --------  ------------- 
Total risk-weighted assets            223,003       27,803    21,847        272,653 
----------------------------------  ---------  -----------  --------  ------------- 
 
                                                      31.12.2019 
                                    ----------------------------------------------- 
                                       Credit  Operational    Market 
                                     Risk (1)         Risk      Risk  Total risk(1) 
                                     $million     $million  $million       $million 
----------------------------------  ---------  -----------  --------  ------------- 
Corporate & Institutional Banking      95,261       13,261    20,562        129,084 
----------------------------------  ---------  -----------  --------  ------------- 
Retail Banking                         37,194        7,314         -         44,508 
----------------------------------  ---------  -----------  --------  ------------- 
Commercial Banking                     28,350        2,626         -         30,976 
----------------------------------  ---------  -----------  --------  ------------- 
Private Banking                         5,681          728         -          6,409 
----------------------------------  ---------  -----------  --------  ------------- 
Central & other items                  49,178        3,691       244         53,113 
----------------------------------  ---------  -----------  --------  ------------- 
Total risk-weighted assets            215,664       27,620    20,806        264,090 
----------------------------------  ---------  -----------  --------  ------------- 
 
1 Following a reorganisation of certain clients, there has been 
 a reclassification of balances across client segments, prior periods 
 have been restated from Q1 19 
                                                      31.03.2019 
                                    ----------------------------------------------- 
                                       Credit  Operational    Market 
                                     Risk (1)         Risk      Risk  Total risk(1) 
                                     $million     $million  $million       $million 
----------------------------------  ---------  -----------  --------  ------------- 
Corporate & Institutional Banking      96,265       13,261    21,398        130,924 
----------------------------------  ---------  -----------  --------  ------------- 
Retail Banking                         34,810        7,314         -         42,124 
----------------------------------  ---------  -----------  --------  ------------- 
Commercial Banking                     32,184        2,626         -         34,810 
----------------------------------  ---------  -----------  --------  ------------- 
Private Banking                         5,670          728         -          6,398 
----------------------------------  ---------  -----------  --------  ------------- 
Central & other items                  50,188        3,691        71         53,950 
----------------------------------  ---------  -----------  --------  ------------- 
Total risk-weighted assets            219,117       27,620    21,469        268,206 
----------------------------------  ---------  -----------  --------  ------------- 
 
1 Following a reorganisation of certain clients, there has been 
 a reclassification of balances across client segments, prior periods 
 have been restated from Q1 19 
 
 
 
Risk-weighted assets by geographic region 
                                                                31.03.2020             31.12.2019  31.03.2019 
                                                                  $million               $million    $million 
------------------------------------------------------  ------------------  ---------------------  ---------- 
Greater China & North Asia                                          88,654                 85,695      82,669 
------------------------------------------------------  ------------------  ---------------------  ---------- 
ASEAN & South Asia                                                  89,100                 88,942      92,780 
------------------------------------------------------  ------------------  ---------------------  ---------- 
Africa & Middle East                                                51,414                 49,244      54,837 
------------------------------------------------------  ------------------  ---------------------  ---------- 
Europe & Americas                                                   45,944                 43,945      40,627 
------------------------------------------------------  ------------------  ---------------------  ---------- 
Central & other items                                              (2,459)                (3,736)     (2,707) 
------------------------------------------------------  ------------------  ---------------------  ---------- 
Total risk-weighted assets                                         272,653                264,090     268,206 
------------------------------------------------------  ------------------  ---------------------  ---------- 
Movement in risk-weighted assets 
                                              Credit Risk 
                   ----------------------------------------------------------------- 
                       Corporate 
                               &                                   Central 
                   Institutional    Retail  Commercial   Private   & other            Operational      Market     Total 
                         Banking   Banking     Banking   Banking     items     Total         Risk        Risk      risk 
                        $million  $million    $million  $million  $million  $million     $million    $million  $million 
-----------------  -------------  --------  ----------  --------  --------  --------  -----------  ----------  -------- 
As at 1 January 
 2019                     96,954    35,545      27,711     5,103    45,825   211,138       28,050      19,109   258,297 
-----------------  -------------  --------  ----------  --------  --------  --------  -----------  ----------  -------- 
Assets 
 (decline)/growth          1,303     1,020       (557)       528     4,093     6,387            -           -     6,387 
-----------------  -------------  --------  ----------  --------  --------  --------  -----------  ----------  -------- 
Net credit 
 migration                 2,565       832       (642)         8       607     3,370            -           -     3,370 
-----------------  -------------  --------  ----------  --------  --------  --------  -----------  ----------  -------- 
Risk-weighted 
 assets 
 efficiencies            (1,112)      (33)       (403)         -   (2,404)   (3,952)            -           -   (3,952) 
-----------------  -------------  --------  ----------  --------  --------  --------  -----------  ----------  -------- 
Model, 
 methodology and 
 policy changes            (904)       (7)           -         -     1,400       489            -         500       989 
-----------------  -------------  --------  ----------  --------  --------  --------  -----------  ----------  -------- 
Disposals                  (397)         -       (441)         -         -     (838)            -           -     (838) 
-----------------  -------------  --------  ----------  --------  --------  --------  -----------  ----------  -------- 
Foreign currency 
 translation               (182)     (219)       (228)        42     (343)     (930)            -           -     (930) 
-----------------  -------------  --------  ----------  --------  --------  --------  -----------  ----------  -------- 
Other non-credit 
 risk 
 movements                     -         -           -         -         -         -        (430)       1,197       767 
-----------------  -------------  --------  ----------  --------  --------  --------  -----------  ----------  -------- 
As at 31 December 
 2019                     98,227    37,138      25,440     5,681    49,178   215,664       27,620      20,806   264,090 
-----------------  -------------  --------  ----------  --------  --------  --------  -----------  ----------  -------- 
As at 1 January 
 2020 
 (1)                      95,261    37,194      28,350     5,681    49,178   215,664       27,620      20,806   264,090 
-----------------  -------------  --------  ----------  --------  --------  --------  -----------  ----------  -------- 
Assets 
 (decline)/growth          6,194      (38)       1,181       182     1,565     9,084            -           -     9,084 
-----------------  -------------  --------  ----------  --------  --------  --------  -----------  ----------  -------- 
Net credit 
 migration                 1,765        48        (22)       (1)       229     2,019            -           -     2,019 
-----------------  -------------  --------  ----------  --------  --------  --------  -----------  ----------  -------- 
Risk-weighted 
 assets 
 efficiencies                156         -          58         -         -       214            -           -       214 
-----------------  -------------  --------  ----------  --------  --------  --------  -----------  ----------  -------- 
Model, 
 methodology and 
 policy changes              667       304           -         -         -       971            -     (1,200)     (229) 
-----------------  -------------  --------  ----------  --------  --------  --------  -----------  ----------  -------- 
Disposals                      -         -           -         -         -         -            -           -         - 
-----------------  -------------  --------  ----------  --------  --------  --------  -----------  ----------  -------- 
Foreign currency 
 translation             (1,727)   (1,081)       (517)      (96)   (1,528)   (4,949)            -           -   (4,949) 
-----------------  -------------  --------  ----------  --------  --------  --------  -----------  ----------  -------- 
Other non-credit 
 risk 
 movements                     -         -           -         -         -         -          183       2,241     2,424 
-----------------  -------------  --------  ----------  --------  -------- 
As at 31 March 
 2020                    102,316    36,427      29,050     5,766    49,444   223,003       27,803      21,847   272,653 
-----------------                                       -------- 
1 Following a reorganisation of certain clients, there has been 
 a reclassification of balances across client segments. 1 January 
 2020 balances have been restated. 
 
UK leverage ratio 
                                                                     1Q'20                  4Q'19       1Q'19 
                                                                  $million               $million    $million 
------------------------------------------------------ 
Tier 1 capital (transitional)                                       41,087                 43,677      43,796 
Additional Tier 1 capital subject to phase 
 out                                                               (1,114)                (1,671)     (1,671) 
Tier 1 capital (end point)                                          39,973                 42,006      42,125 
Derivative financial instruments                                    66,757                 47,212      44,008 
Derivative cash collateral                                          13,070                  9,169       9,943 
Securities financing transactions (SFTs)                            70,269                 60,414      69,992 
Loans and advances and other assets                                614,820                603,603     584,931 
Total on-balance sheet assets                                      764,916                720,398     708,874 
Regulatory consolidation adjustments(1)                           (42,178)               (31,485)    (35,955) 
Derivatives adjustments                                                                         -           - 
Derivatives netting                                               (39,400)               (32,852)    (30,575) 
Adjustments to cash collateral                                    (23,381)               (11,853)    (13,651) 
Net written credit protection                                        1,618                  1,650       1,649 
Potential future exposure on derivatives                            34,961                 32,961      31,418 
Total derivatives adjustments                                     (26,202)               (10,094)    (11,159) 
Counterparty risk leverage exposure measure 
 for SFTs                                                           10,380                  7,005      12,446 
Off-balance sheet items                                            122,763                122,341     113,684 
Regulatory deductions from Tier 1 capital                          (6,184)                (6,913)     (6,933) 
UK leverage exposure (end point)                                   823,495                801,252     780,957 
UK leverage ratio (end point)                                         4.9%                   5.2%        5.4% 
UK leverage exposure quarterly average                             829,542                816,244     771,650 
UK leverage ratio quarterly average                                   4.9%                   5.1%        5.4% 
Countercyclical leverage ratio buffer                                 0.1%                   0.1%        0.1% 
G-SII additional leverage ratio buffer                                0.4%                   0.4%        0.4% 
1 Includes adjustment for qualifying central 
 bank claims 
 
 

Condensed consolidated interim income statement

For the three months ended 31 March 2020

 
                                                  3 months    3 months 
                                                     ended       ended 
                                                     1Q'20       1Q'19 
                                                  $million    $million 
                                                  --------  ---------- 
 Interest income                                     3,746    4,141(1) 
                                                  --------  ---------- 
 Interest expense                                  (1,907)  (2,236)(1) 
                                                  --------  ---------- 
 Net interest income                                 1,839       1,905 
                                                  --------  ---------- 
 Fees and commission income                          1,010       1,035 
                                                  -------- 
 Fees and commission expense                         (148)       (125) 
                                                  -------- 
 Net fee and commission income                         862         910 
                                                  --------  ---------- 
 Net trading income                                  1,138      938(1) 
                                                  --------  ---------- 
 Other operating income                                496         165 
                                                  --------  ---------- 
 Operating income                                    4,335       3,918 
                                                  --------  ---------- 
 Staff costs                                       (1,633)     (1,762) 
                                                  -------- 
 Premises costs                                       (90)       (126) 
                                                  -------- 
 General administrative expenses                     (347)       (530) 
                                                  -------- 
 Depreciation and amortisation                       (298)       (238) 
                                                  -------- 
 Operating expenses                                (2,368)     (2,656) 
                                                  --------  ---------- 
 Operating profit before impairment losses and 
  taxation                                           1,967       1,262 
                                                  --------  ---------- 
 Credit impairment                                   (962)        (78) 
                                                  --------  ---------- 
 Goodwill impairment                                 (258)           - 
                                                  --------  ---------- 
 Other impairment                                       92        (20) 
                                                  --------  ---------- 
 Profit from associates and joint ventures              47          78 
                                                  --------  ---------- 
 Profit before taxation                                886       1,242 
                                                  --------  ---------- 
 Taxation                                            (369)       (424) 
                                                  --------  ---------- 
 Profit for the quarter                                517         818 
                                                  --------  ---------- 
 
 Profit attributable to: 
 Non-controlling interests                               7          10 
                                                  --------  ---------- 
 Parent company shareholders                           510         808 
                                                  --------  ---------- 
 Profit for the quarter                                517         818 
                                                  --------  ---------- 
 
                                                     cents       cents 
                                                  --------  ---------- 
 Earnings per share: 
 Basic earnings per ordinary share                    15.0        23.4 
                                                  -------- 
 Diluted earnings per ordinary share                  14.8        23.1 
                                                  -------- 
 
 1 Restated due to change in accounting policy 
 

Condensed consolidated interim statement of comprehensive income

For the three months ended 31 March 2020

 
                                                          3 months  3 months 
                                                             ended     ended 
                                                             1Q'20     1Q'19 
                                                          $million  $million 
                                                          --------  -------- 
Profit for the quarter                                         517       818 
                                                          --------  -------- 
Other comprehensive income/(loss) 
Items that will not be reclassified to income 
 statement:                                                    253     (222) 
                                                          --------  -------- 
Own credit gains/(losses) on financial liabilities 
 designated at fair value through profit or 
 loss                                                          175     (261) 
Equity instruments at fair value through other 
 comprehensive income                                           27         5 
                                                          -------- 
Actuarial gain on retirement benefit obligations                83         - 
                                                          -------- 
Taxation relating to components of other comprehensive 
 income                                                       (32)        34 
                                                          -------- 
 
Items that may be reclassified subsequently 
 to income statement:                                      (1,106)       203 
                                                          --------  -------- 
Exchange differences on translation of foreign 
 operations: 
Net (losses)/gains taken to equity                         (1,109)        54 
                                                          -------- 
Net gains on net investment hedges                             170        16 
                                                          -------- 
Share of other comprehensive income from associates 
 and joint ventures                                              -       (2) 
                                                          -------- 
Debt instruments at fair value through other 
 comprehensive income: 
Net valuation gains taken to equity                            244       160 
                                                          -------- 
Reclassified to income statement                             (326)       (6) 
                                                          -------- 
Net impact of expected credit losses                             9         2 
                                                          -------- 
Cashflow hedges: 
Net losses taken to equity                                   (104)      (18) 
                                                          -------- 
Reclassified to income statement                                 4         3 
                                                          -------- 
Taxation relating to components of other comprehensive 
 income                                                          6       (6) 
                                                          -------- 
Other comprehensive loss for the year, net of 
 taxation                                                    (853)      (19) 
                                                          --------  -------- 
Total comprehensive (loss)/income for the quarter            (336)       799 
                                                          --------  -------- 
 
Total comprehensive (loss)/income attributable 
 to: 
Non-controlling interests                                      (5)         3 
Parent company shareholders                                  (331)       796 
                                                          --------  -------- 
Total comprehensive (loss)/income for the quarter            (336)       799 
                                                          --------  -------- 
 

Condensed consolidated interim balance sheet

As at 31 March 2020

 
                                                       1Q'20     4Q'19 
                                                    $million  $million 
Assets 
Cash and balances at central banks                    59,374    52,728 
                                                    --------  -------- 
Financial assets held at fair value through 
 profit or loss                                      103,024    92,818 
                                                    --------  -------- 
Derivative financial instruments(1)                   66,757    47,212 
                                                    --------  -------- 
Loans and advances to banks                           61,323    53,549 
                                                    --------  -------- 
Loans and advances to customers                      271,234   268,523 
                                                    --------  -------- 
Investment securities                                136,332   143,731 
                                                    --------  -------- 
Other assets(1)                                       48,309    42,022 
                                                    --------  -------- 
Current tax assets                                       729       539 
                                                    --------  -------- 
Prepayments and accrued income                         2,461     2,700 
                                                    --------  -------- 
Interests in associates and joint ventures             1,951     1,908 
                                                    --------  -------- 
Goodwill and intangible assets                         4,890     5,290 
                                                    --------  -------- 
Property, plant and equipment                          6,080     6,220 
                                                    --------  -------- 
Deferred tax assets                                      828     1,105 
                                                    --------  -------- 
Assets classified as held for sale                     1,624     2,053 
                                                    --------  -------- 
Total assets                                         764,916   720,398 
                                                    --------  -------- 
 
Liabilities 
Deposits by banks                                     25,519    28,562 
                                                    --------  -------- 
Customer accounts                                    422,192   405,357 
                                                    --------  -------- 
Repurchase agreements and other similar secured 
 borrowing                                             4,357     1,935 
                                                    --------  -------- 
Financial liabilities held at fair value through 
 profit or loss                                       78,573    66,974 
                                                    --------  -------- 
Derivative financial instruments(1)                   64,903    48,484 
                                                    --------  -------- 
Debt securities in issue                              51,220    53,025 
                                                    --------  -------- 
Other liabilities(1)                                  45,592    41,583 
                                                    --------  -------- 
Current tax liabilities                                  579       703 
                                                    --------  -------- 
Accruals and deferred income                           4,084     5,369 
                                                    --------  -------- 
Subordinated liabilities and other borrowed 
 funds                                                16,349    16,207 
                                                    --------  -------- 
Deferred tax liabilities                                 721       611 
                                                    --------  -------- 
Provisions for liabilities and charges                   428       449 
                                                    --------  -------- 
Retirement benefit obligations                           387       469 
                                                    --------  -------- 
Liabilities included in disposal groups held 
 for sale                                                  8         9 
                                                    --------  -------- 
Total liabilities                                    714,912   669,737 
                                                    --------  -------- 
 
Equity 
Share capital and share premium account                7,058     7,078 
                                                    --------  -------- 
Other reserves                                        10,781    11,685 
                                                    --------  -------- 
Retained earnings                                     26,345    26,072 
                                                    --------  -------- 
Total parent company shareholders' equity             44,184    44,835 
                                                    --------  -------- 
Other equity instruments                               5,513     5,513 
                                                    --------  -------- 
Total equity excluding non-controlling interests      49,697    50,348 
                                                    --------  -------- 
Non-controlling interests                                307       313 
                                                    --------  -------- 
Total equity                                          50,004    50,661 
                                                    --------  -------- 
Total equity and liabilities                         764,916   720,398 
                                                    --------  -------- 
 

1 The Group has met the criteria to offset its derivative assets and liabilities and the related variation margin for trades cleared on behalf of clients with LCH SwapClear. This applies to both trades between the Group and the clients and between the Group and LCH SwapClear. The impact of this as at 31 March 2020 is a decrease in the derivative assets and derivative liabilities of $20.2bn. Prior periods have not been restated as the effect would not be material. The impact at 31 December 2019 would have been a decrease in the derivative assets and derivative liabilities of $8.7bn.

The Group has also met the criteria to derecognise initial margin for trades cleared on behalf of clients with LCH SwapClear. The impact of this as at 31 March 2020 is a decrease in other assets and other liabilities of $2.9bn. Prior periods have not been restated as the effect would not be material. The impact at 31 December 2019 would have been a decrease in other assets and other liabilities of $3.2bn.

Condensed consolidated interim statement of changes in equity

For the three months ended 31 March 2020

 
                                                                      Fair           Fair 
                Ordinary  Preference                                 value          value 
                   share       share                               through        through 
                 capital     capital                                 other          other 
                     and         and    Capital         Own  comprehensive  comprehensive      Cash                                Parent 
                   share       share        and      credit         income         income      flow                               company        Other 
                 premium     premium     merger  adjustment        reserve        reserve     hedge  Translation  Retained  shareholders'       equity  Non-controlling 
                 account     account   reserves     reserve         - debt       - equity   reserve      reserve  earnings         equity  instruments        interests     Total 
                $million    $million   $million    $million       $million       $million  $million     $million  $million       $million     $million         $million  $million 
As at 1 
 January 
 2019              5,617       1,494  17,129(1)         412          (161)            120      (10)      (5,612)    26,129         45,118        4,961              273    50,352 
Profit after 
 tax                   -           -          -           -              -              -         -            -     2,303          2,303            -               37     2,340 
Other 
 comprehensive 
 (loss)/income         -           -          -       (410)            358             30      (49)        (180)  (132)(2)          (383)            -             (17)     (400) 
Distributions          -           -          -           -              -              -         -            -         -              -            -             (35)      (35) 
Shares issued, 
 net of 
 expenses(3)          25           -          -           -              -              -         -            -         -             25            -                -        25 
Other equity 
 instruments 
 issued, net 
 of 
 expenses              -                      -           -              -              -         -            -         -              -          552                -       552 
Net treasury 
 shares 
 adjustment            -           -          -           -              -              -         -            -     (199)          (199)            -                -     (199) 
Share option 
 expense, 
 net of 
 taxation              -           -          -           -              -              -         -            -       139            139            -                -       139 
Dividends on 
 ordinary 
 shares                -           -          -           -              -              -         -            -     (720)          (720)            -                -     (720) 
Dividends on 
 preference 
 shares and 
 AT1 
 securities            -           -          -           -              -              -         -            -     (448)          (448)            -                -     (448) 
Share 
 buy-back(4)        (58)           -         58           -              -              -         -            -   (1,006)        (1,006)            -                -   (1,006) 
Other 
 movements             -           -          -           -              -              -         -            -      6(5)              6            -            55(6)        61 
As at 31 
 December 
 2019              5,584       1,494     17,187           2            197            150      (59)      (5,792)    26,072         44,835        5,513              313    50,661 
Profit after 
 tax                   -           -          -           -              -              -         -            -       510            510            -                7       517 
Other 
 comprehensive 
 income/(loss)         -           -          -         148           (96)             21      (71)        (926)     83(2)          (841)            -             (12)     (853) 
Distributions          -           -          -           -              -              -         -            -         -              -            -              (1)       (1) 
Net treasury 
 shares 
 adjustment            -           -          -           -              -              -         -            -      (92)           (92)            -                -      (92) 
Share option 
 expense, 
 net of 
 taxation              -           -          -           -              -              -         -            -        36             36            -                -        36 
Dividends on 
ordinary 
shares                 -           -          -           -              -              -         -            -         -              -            -                -         - 
Dividend on 
 preference 
 shares and 
 AT1 
 securities            -           -          -           -              -              -         -            -      (33)           (33)            -                -      (33) 
Share 
 buy-back(7)        (20)           -         20           -              -              -         -            -     (231)          (231)            -                -     (231) 
As at 31 March 
 2020              5,564       1,494     17,207         150            101            171     (130)      (6,718)    26,345         44,184        5,513              307    50,004 
 

1 Comprises capital reserve of $5 million, capital redemption reserve of $13 million and merger reserve of $17,111 million

2 Includes actuarial gain, net of taxation, $83 million (actuarial loss $129 million for the year ending 31 December 2019)

3 Comprises share capital of shares issued to fulfil discretionary awards $1 million, share capital of shares issued to fulfil employee share save options $1 million and share premium of shares issued to fulfil employee Sharesave options exercised $23 million

4 On 1 May 2019, the Group commenced a share buy-back of its ordinary shares of $0.50 each up to a maximum consideration of $1,000 million. Nominal value of share purchases was $58 million for the year ended 31 December 2019 and the total consideration paid was $1,006 million which includes share buyback expenses of $6 million. The total number of shares purchased was 116,103,483 representing 3.51% of the ordinary shares in issue. The nominal value of the shares was transferred from the share capital to the capital redemption reserve account.

5 Comprises of $10 million disposal of non-controlling interest of Phoon Huat Pte Ltd offset by $4 million withholding tax on capitalisation of revenue reserves for Standard Chartered Bank Ghana Limited

6 Comprises $72 million of non-controlling interest in SC Digital Solutions offset by $17 million disposal of non-controlling interest in Phoon Huat Pte Ltd, Sirat Holdings Limited and Ori Private Limited

7 On 28 Feb 2020, the Group announced the buy-back programme for a share buy-back of its ordinary shares of $0.50 each. Nominal value of share purchases was $20 million, and the total consideration paid was $231 million. The total number of shares purchased was 40,029,585 representing 1.25% of the ordinary shares in issue. The nominal value of the shares was transferred from the share capital to the capital redemption reserve account. A further $10 million expense will be recognised to equity in the three months to 30 June 2020. On the 1 April 2020, the Group announced that in response to a request from the Prudential Regulation Authority and as a consequence of the unprecedented challenges facing the world due to the COVID-19 pandemic, its board had decided after careful consideration to withdraw the recommendation to pay a final dividend for 2019 of 20 cents per ordinary share and to suspend the buy-back programme.

Basis of presentation

This statement covers the results of Standard Chartered PLC together with its subsidiaries and equity accounted interest in associates and jointly controlled entities (the Group) for the three months ended 31 March 2020. The financial information on which this statement is based, and the data set out in the appendix to this statement, are unaudited and have been prepared in accordance with Standard Chartered's accounting policies. The Group's significant accounting policies are described in the Annual Report 2019.

The information in this announcement does not comprise statutory accounts within the meaning of Section 434 of the Companies Act 2006. Statutory accounts for the year ended 31 December 2019, which contained an unqualified audit report under Section 495 of the Companies Act 2006 (which did not make any statements under Section 498 of the Companies Act 2006) have been delivered to the Registrar of Companies in accordance with Section 441 of the Companies Act 2006

 
Underlying versus 
Statutory 
Results 
Profit before 
taxation 
(PBT) 
                                                                  1Q'20 
                                                                                                      Share 
                                                                            Gains                of profits 
                                                                          arising                     of PT 
                                                                    on repurchase                      Bank 
                                      Provision                         of senior                   Permata 
                                 for regulatory                  and subordinated     Goodwill    Tbk joint 
                    Underlying          matters  Restructuring        liabilities   impairment      venture  Statutory 
                      $million         $million       $million           $million     $million     $million   $million 
Operating income         4,327                -              8                  -            -            -      4,335 
Operating expenses     (2,358)               14           (24)                  -            -            -    (2,368) 
Operating 
 profit/(loss) 
 before impairment 
 losses 
 and taxation            1,969               14           (16)                  -            -            -      1,967 
Credit impairment        (956)                -            (6)                  -            -            -      (962) 
Other impairment           154                -           (62)                  -        (258)            -      (166) 
Profit from 
 associates 
 and joint 
 ventures                   55                -            (8)                  -            -            -         47 
Profit/(loss) 
 before taxation         1,222               14           (92)                  -        (258)            -        886 
 
 
                                                                  1Q'19 
                                                                                                      Share 
                                                                            Gains                of profits 
                                                                          arising                     of PT 
                                                                    on repurchase                      Bank 
                                      Provision                         of senior                   Permata 
                                 for regulatory                  and subordinated     Goodwill    Tbk joint 
                    Underlying          matters  Restructuring        liabilities   impairment      venture  Statutory 
                      $million         $million       $million           $million     $million     $million   $million 
Operating income         3,813                -            105                  -            -            -      3,918 
Operating expenses     (2,415)            (186)           (55)                  -            -            -    (2,656) 
Operating 
 profit/(loss) 
 before impairment 
 losses 
 and taxation            1,398            (186)             50                  -            -            -      1,262 
Credit impairment         (78)                -              -                  -            -            -       (78) 
Other impairment           (2)                -           (18)                  -            -            -       (20) 
Profit from 
 associates 
 and joint 
 ventures                   66                -              -                  -            -           12         78 
Profit/(loss) 
 before taxation         1,384            (186)             32                  -            -           12      1,242 
 
 
                                                             4Q'19 
                                                                    Gains 
                                                                  arising                   Share 
                                                                       on              of profits 
                                                               repurchase                   of PT 
                                   Provision                    of senior                    Bank 
                                         for                          and                 Permata 
                                  regulatory                 subordinated    Goodwill   Tbk joint 
                      Underlying     matters  Restructuring   liabilities  impairment     venture  Statutory 
                        $million    $million       $million      $million    $million    $million   $million 
Operating income           3,597           -             31             -           -           -      3,628 
Operating 
 expenses                (2,939)           -          (129)             -           -           -    (3,068) 
Operating 
 profit/(loss) 
 before 
 impairment 
 losses 
 and taxation                658           -           (98)             -           -           -        560 
Credit impairment          (373)           -            (1)             -           -           -      (374) 
Other impairment            (12)           -           (20)             -        (27)           -       (59) 
Profit from 
 associates 
 and joint 
 ventures                     52           -              2             -           -          13         67 
Profit/(loss) 
 before taxation             325           -          (117)             -        (27)          13        194 
 Analysis of operating income by product and segment 
The following tables provide a breakdown of the Group's underlying 
 operating income by product and client segment. 
                                                       1Q'20 
                       Corporate                                              Central 
                               &                                                    & 
                   Institutional      Retail     Commercial       Private       other 
                         Banking     Banking        Banking       Banking       items       Total 
                        $million    $million       $million      $million    $million    $million 
 Transaction 
  Banking                    673           5            206             -           -         884 
    Trade                    164           5             91             -           -         260 
    Cash 
     Management              425           -            115             -           -         540 
    Securities 
     Services                 84           -              -             -           -          84 
Financial Markets          1,100           -             94             -           -       1,194 
    Foreign 
     Exchange                362           -             53             -           -         415 
    Rates                    367           -             11             -           -         378 
    Commodities               35           -              9             -           -          44 
    Credit and 
     Capital 
     Markets                  15           -             11             -           -          26 
    Capital 
     Structuring 
     Distribution 
     Group                    57           -              4             -           -          61 
    DVA                      305           -              -             -           -         305 
    Other 
     Financial 
     Markets                (41)           -              6             -           -        (35) 
Corporate Finance            251           -             27             -           -         278 
Lending and 
 Portfolio 
 Management                  136           -             59             -           -         195 
Wealth Management              -         414              -           116           -         530 
Retail Products                -         898              2            46           -         946 
    CCPL and 
     other 
     unsecured 
     lending                   -         304              -             -           -         304 
    Deposits                   -         431              2            39           -         472 
    Mortgage and 
     Auto                      -         129              -             7           -         136 
    Other Retail 
     Products                  -          34              -             -           -          34 
Treasury                       -           -              -             -         325         325 
Other                        (6)           4              2             -        (25)        (25) 
Total underlying 
 operating 
 income                    2,154       1,321            390           162         300       4,327 
 
 
 
 
 
 
                                                                     1Q'19(1) 
                                                                                          Central 
                                              Corporate                                         & 
                                        & Institutional    Retail  Commercial   Private     other 
                                                Banking   Banking     Banking   Banking     items     Total 
                                               $million  $million    $million  $million  $million  $million 
                                       ----------------  --------  ----------  --------  --------  -------- 
 Transaction Banking                                734         4         222         -         -       960 
    Trade                                           173         4         100         -         -       277 
    Cash Management                                 478         -         122         -         -       600 
    Securities Services                              83         -           -         -         -        83 
Financial Markets                                   656         -          92         -         -       748 
    Foreign Exchange                                247         -          51         -         -       298 
    Rates                                           210         -          11         -         -       221 
    Commodities                                      36         -           9         -         -        45 
    Credit and Capital Markets                      133         -           7         -         -       140 
    Capital Structuring Distribution 
     Group                                           75         -           7         -         -        82 
    DVA                                            (53)         -           -         -         -      (53) 
    Other Financial Markets                           8         -           7         -         -        15 
Corporate Finance                                   238         -          24         -         -       262 
Lending and Portfolio 
 Management                                         127         -          60         -         -       187 
Wealth Management                                     -       370           1        94         -       465 
Retail Products                                       -       895           1        55         -       951 
    CCPL and other unsecured 
     lending                                          -       305           -         -         -       305 
    Deposits                                          -       446           1        47         -       494 
    Mortgage and Auto                                 -       121           -         8         -       129 
    Other Retail Products                             -        23           -         -         -        23 
Treasury                                              -         -           -         -       308       308 
Other                                                 3         -         (1)         -      (70)      (68) 
Total underlying operating 
 income                                           1,758     1,269         399       149       238     3,813 
1 Following a reorganisation of certain clients, there has been 
 a reclassification of balances across products and client segments. 
 Prior periods have been restated 
 
 

Analysis of underlying performance by Retail Banking and Commercial Banking segments

 
Retail Banking 
                                                            1Q'20 
                                      Greater     ASEAN    Africa 
                                        China         &         & 
                                      & North     South    Middle       Europe 
                                         Asia      Asia      East   & Americas     Total 
                                     $million  $million  $million     $million  $million 
Operating income                          766       369       178            8     1,321 
Operating expenses                      (485)     (256)     (144)          (6)     (891) 
                                     --------  --------  --------  -----------  -------- 
Operating profit before impairment 
 losses and taxation                      281       113        34            2       430 
Credit impairment                        (86)      (89)      (22)            -     (197) 
Underlying profit before taxation         195        24        12            2       233 
Restructuring                             (1)       (2)         -            -       (3) 
                                     --------  --------  --------  -----------  -------- 
Statutory profit before taxation          194        22        12            2       230 
                                     --------  --------  --------  -----------  -------- 
Loans and advances to customers 
 including FVTPL                       72,081    26,197     5,024          529   103,831 
Customer accounts                      96,608    35,671     8,714        1,032   142,025 
                                     --------  --------  --------  -----------  -------- 
 
 
                                                                          1Q'19(1) 
                                                    Greater        ASEAN    Africa 
                                                      China            &         & 
                                                    & North        South    Middle          Europe 
                                                       Asia         Asia      East      & Americas     Total 
                                                   $million     $million  $million        $million  $million 
Operating income                                        745          341       174               9     1,269 
Operating expenses                                    (485)        (258)     (149)             (5)     (897) 
                                                                                    -------------- 
Operating profit before impairment 
 losses and taxation                                    260           83        25               4       372 
Credit impairment                                      (29)         (37)      (16)               -      (82) 
Underlying profit before taxation                       231           46         9               4       290 
Restructuring                                             -            -         -               -         - 
                                                                                    -------------- 
Statutory profit before taxation                        231           46         9               4       290 
                                                                                    -------------- 
Loans and advances to customers 
 including FVTPL                                     67,620       27,873     5,358             526   101,377 
Customer accounts                                    97,386       32,711     8,547           1,060   139,704 
                                                                                    -------------- 
1 Following a reorganisation of certain clients, there has 
 been a reclassification of balances across client segments. 
 Prior periods have been restated 
 Commercial Banking 
                                                                            1Q'20 
                                                                                            Africa 
                                                    Greater                                      & 
                                                    China &      ASEAN &                    Middle 
                                                 North Asia   South Asia                      East       Total 
                                                   $million     $million                  $million    $million 
Operating income                                        127          178                        85         390 
Operating expenses                                     (80)         (81)                      (48)       (209) 
Operating profit before impairment 
 losses and taxation                                     47           97                        37         181 
Credit impairment                                      (35)         (38)                       (6)        (79) 
Underlying profit before taxation                        12           59                        31         102 
Restructuring                                           (7)            -                       (7)        (14) 
Statutory profit before taxation                          5           59                        24          88 
Loans and advances to customers 
 including FVTPL                                     12,941       10,754                     4,904      28,599 
Customer accounts                                    22,194       12,391                     3,478      38,063 
 
 
 
                                                       1Q'19(1) 
                                                                 Africa 
                                         Greater                      & 
                                         China &      ASEAN &    Middle 
                                      North Asia   South Asia      East     Total 
                                        $million     $million  $million  $million 
                                     -----------  -----------  --------  -------- 
Operating income                             141          168        90       399 
                                     -----------  -----------  --------  -------- 
Operating expenses                          (82)         (83)      (53)     (218) 
                                     -----------  -----------  --------  -------- 
Operating profit before impairment 
 losses and taxation                          59           85        37       181 
                                     -----------  -----------  --------  -------- 
Credit impairment                              6          (1)         1         6 
                                     -----------  -----------  --------  -------- 
Underlying profit before taxation             65           84        38       187 
                                     -----------  -----------  --------  -------- 
Restructuring                                  1            -         -         1 
                                     -----------  -----------  --------  -------- 
Statutory profit before taxation              66           84        38       188 
                                     -----------  -----------  --------  -------- 
Loans and advances to customers 
 including FVTPL                          13,693       11,925     5,393    31,011 
                                     -----------  -----------  --------  -------- 
Customer accounts                         19,827       12,158     3,445    35,430 
                                     -----------  -----------  --------  -------- 
1 Following a reorganisation of certain clients, there has been 
 a reclassification of balances across client segments. Prior periods 
 have been restated 
 

Average balance sheets and yields

 
Average assets 
                                                          3 months ended 31.03.20 
                                                                                   Gross 
                                              Average    Average                   yield      Gross 
                                         non-interest   interest             of interest      yield 
                                              earning    earning  Interest       earning   of total 
                                              balance    balance    income       balance    balance 
                                             $million   $million  $million             %          % 
Cash and balances at central banks             16,576     31,795        53          0.67       0.44 
Gross loans and advances to banks              28,389     57,106       321          2.26       1.51 
Gross loans and advances to customers          50,852    284,841     2,510          3.54       3.01 
Impairment provisions against 
 loans and advances to banks and 
 customers                                          -    (5,692)         -             -- 
Investment securities                          29,007    142,622       862          2.43       2.02 
Property, plant and equipment 
 and intangible assets                          9,895          -         -             -- 
Prepayments, accrued income and 
 other assets                                 103,766          -         -             -- 
Investment associates and joint 
 ventures                                       2,228          -         -             -- 
Total average assets                          240,713    510,672     3,746          2.95       2.01 
 
                                                          3 months ended 31.12.19 
                                                                                   Gross 
                                              Average    Average                   yield      Gross 
                                         non-interest   interest             of interest      yield 
                                              earning    earning  Interest       earning   of total 
                                              balance    balance    income       balance    balance 
                                             $million   $million  $million             %% 
Cash and balances at central banks             16,965     28,617        63          0.87       0.55 
Gross loans and advances to banks              27,686     58,637       449          3.04       2.06 
Gross loans and advances to customers          50,134    283,137     2,650          3.71       3.15 
Impairment provisions against 
 loans and advances to banks and 
 customers                                          -    (4,924)         -             -- 
Investment securities                          27,606    142,534       923          2.57       2.15 
Property, plant and equipment 
 and intangible assets                         11,000          -         -             -- 
Prepayments, accrued income and 
 other assets                                  86,929          -         -             -- 
Investment associates and joint 
 ventures                                       2,706          -         -             -- 
Total average assets                          223,028    508,001     4,085          3.19       2.22 
 
                                                          3 months ended 31.03.19 
                                                                                   Gross 
                                              Average    Average                   yield      Gross 
                                         non-interest   interest             of interest      yield 
                                              earning    earning  Interest       earning   of total 
                                              balance    balance    income       balance    balance 
                                             $million   $million  $million             %% 
Cash and balances at central banks             20,104     32,492       102          1.27       0.79 
Gross loans and advances to banks              25,035     60,336       501          3.37       2.38 
Gross loans and advances to customers          49,221    268,619     2,659          4.01       3.39 
Impairment provisions against 
 loans and advances to banks and 
 customers                                          -    (5,060)         -             -- 
Investment securities                          28,729    131,037       879          2.72       2.23 
Property, plant and equipment 
 and intangible assets                         11,022          -         -             -- 
Prepayments, accrued income and 
 other assets                                  87,268          -         -             -- 
Investment associates and joint 
 ventures                                       2,510          -         -             -- 
Total average assets                          223,889    487,424     4,141          3.45       2.36 
Average liabilities 
                                                          3 months ended 31.03.20 
                                              Average    Average               Rate paid 
                                         non-interest   interest             on interest  Rate paid 
                                              bearing    bearing  Interest       bearing   on total 
                                              balance    balance   expense       balance    balance 
                                             $million   $million  $million             %% 
Deposits by banks                              18,354     27,517       149          2.18       1.31 
Customer accounts: 
 Current accounts and savings 
  deposits                                     40,220    204,412       479          0.94       0.79 
 Time and other deposits                       58,635    161,324       838          2.09       1.53 
Debt securities in issue                        8,275     54,010       245          1.82       1.58 
Accruals, deferred income and 
 other liabilities                            108,023      1,246        16          5.16       0.06 
Subordinated liabilities and other 
 borrowed funds                                     -     16,040       180          4.51       4.51 
Non-controlling interests                           -          -         -             -- 
Shareholders' funds                            50,023          -         -             -- 
                                              283,530    464,549     1,907          1.65       1.03 
Adjustment for Financial Markets 
 funding costs                                                        (92) 
Total average liabilities and 
 shareholders' funds                          283,530    464,549     1,815          1.57       0.98 
 
 
                                                          3 months ended 31.12.19 
                                              Average    Average               Rate paid 
                                         non-interest   interest             on interest  Rate paid 
                                              bearing    bearing  Interest       bearing   on total 
                                              balance    balance   expense       balance    balance 
                                             $million   $million  $million             %% 
Deposits by banks                              19,763     25,589       169          2.62       1.48 
Customer accounts: 
 Current accounts and savings 
  deposits                                     40,142    195,227       554          1.13       0.93 
 Time and other deposits                       58,759    166,370       974          2.32       1.72 
Debt securities in issue                        9,759     51,185       277          2.15       1.80 
Accruals, deferred income and 
 other liabilities                             93,132      3,514        26          2.94       0.11 
Subordinated liabilities and other 
 borrowed funds                                     -     15,528       178          4.55       4.55 
Non-controlling interests                          37          -         -             -- 
Shareholders' funds                            50,128          -         -             -- 
Total average liabilities and 
 shareholders' funds                          271,720    457,413     2,178          1.89       1.19 
 
Adjustment for Financial Markets 
 funding costs                                                        (71) 
Total average liabilities and 
 shareholders' funds                          271,720    457,413     2,107          1.83       1.15 
 
 
                                                          3 months ended 31.03.19 
                                              Average    Average               Rate paid 
                                         non-interest   interest             on interest  Rate paid 
                                              bearing    bearing  Interest       bearing   on total 
                                              balance    balance   expense       balance    balance 
                                             $million   $million  $million             %% 
Deposits by banks                              15,311     28,490       204          2.90       1.89 
Customer accounts:                                                                                - 
 Current accounts and savings 
  deposits                                     37,159    177,102       479          1.10       0.91 
 Time and other deposits                       59,912    166,146     1,074          2.62       1.93 
Debt securities in issue                        8,712     48,480       283          2.37       2.01 
Accruals, deferred income and 
 other liabilities                             88,420      1,406         -             -- 
Subordinated liabilities and other 
 borrowed funds                                     -     15,238       196          5.22       5.22 
Non-controlling interests                          36          -         -             -- 
Shareholders' funds                            50,435          -         -             -- 
Total average liabilities and 
 shareholders' funds                          259,985    436,862     2,236          2.08       1.30 
Adjustment for Financial Markets 
 funding costs                                                        (88) 
Total average liabilities and 
 shareholders' funds                          259,985    436,862     2,148          1.99       1.25 
 
 
Earnings per ordinary share 
 
                                                              1Q'20    1Q'19     Change     4Q'19     Change 
                                                                 $m       $m          %        $m          % 
Profit/(loss) for the period 
 attributable to equity holders                                 517      818       (37)        72      nm(2) 
Non-controlling interests                                       (7)     (10)         30       (7)          - 
Dividend payable on preference 
 shares and AT1 classified 
 as equity                                                     (33)     (34)          3     (191)         83 
Profit/(loss) for the period 
 attributable to ordinary shareholders                          477      774       (38)     (126)      nm(2) 
 
Items normalised: 
Provision for regulatory matters                               (14)      186      nm(2)         -      nm(2) 
Restructuring                                                    92     (32)      nm(2)       117       (21) 
Profit from associates and 
 joint ventures                                                   -     (12)      nm(2)      (13)      nm(2) 
Goodwill Impairment                                             258        -      nm(2)        27      nm(2) 
Tax on normalised items                                         (3)        1      nm(2)      (19)         84 
Underlying profit                                               810      917       (12)      (14)      nm(2) 
 
Basic - Weighted average number 
 of shares (millions)                                         3,186    3,310      nm(2)     3,191      nm(2) 
Diluted - Weighted average 
 number of shares (millions)                                  3,218    3,345      nm(2)     3,228      nm(2) 
 
Basic earnings/(loss) per 
 ordinary share (cents)                                        15.0     23.4      (8.4)     (3.9)       18.9 
Diluted earnings/(loss) per 
 ordinary share (cents)                                        14.8     23.1      (8.3)  (3.9)(1)       18.7 
Underlying basic earnings 
 per ordinary share (cents)                                    25.4     27.7      (2.3)     (0.4)       25.9 
Underlying diluted earnings 
 per ordinary share (cents)                                    25.2     27.4      (2.2)  (0.4)(1)       25.6 
1 The impact of any diluted options has been excluded from this 
 amount as required by IAS 33 Earnings per share 
2 Not meaningful 
 Return on Tangible Equity 
 
                                                              1Q'20    1Q'19     Change     4Q'19   Change 
                                                                 $m       $m          %        $m        % 
Average parent company Shareholders' 
 Equity                                                      44,511   45,475        (2)    44,855      (1) 
Less Preference share premium                               (1,494)  (1,494)          -   (1,494)        - 
Less Average intangible assets                              (5,090)  (5,084)          -   (5,187)        2 
Average Ordinary Shareholders' 
 Tangible Equity                                             37,927   38,898        (2)    38,174      (1) 
 
 
Profit/(loss) for the period 
 attributable to equity holders                                 517      818       (37)        72    nm(1) 
Non-controlling interests                                       (7)     (10)         30       (7)        - 
Dividend payable on preference 
 shares and AT1 classified 
 as equity                                                     (33)     (34)          3     (191)       83 
Profit/(loss) for the period 
 attributable to ordinary shareholders                          477      774       (38)     (126)       nm 
 
Items normalised: 
Provision for regulatory matters                               (14)      186      nm(1)         -    nm(1) 
Restructuring                                                    92     (32)      nm(1)       117     (21) 
Profit from associates and 
 joint ventures                                                   -     (12)      nm(1)      (13)    nm(1) 
Goodwill Impairment                                             258        -      nm(1)        27    nm(1) 
Tax on normalised items                                         (3)        1      nm(1)      (19)       84 
Underlying profit for the 
 period attributable to ordinary 
 shareholders                                                   810      917       (12)      (14)    nm(1) 
 
Underlying Return on Tangible 
 Equity                                                        8.6%     9.6%  (100) bps    (0.1%)  870 bps 
Statutory Return on Tangible 
 Equity                                                        5.1%     8.1%  (300) bps    (1.3%)  640 bps 
1 Not meaningful 
 
 
 
Net Tangible Asset Value per 
 Share 
 
                                31.03.2020  31.03.2019  Change  31.12.2019  Change 
                                        $m          $m       %          $m       % 
Parent company shareholders 
 equity                             44,185      45,831     (4)      44,837     (1) 
Less Preference share premium      (1,494)     (1,494)       -     (1,494)       - 
Less Intangible assets             (4,890)     (5,111)       4     (5,290)       8 
Net shareholders tangible 
 equity                             37,801      39,226     (4)      38,053     (1) 
 
Ordinary shares in issue, 
 excluding own shares ('m)           3,147       3,310     (5)       3,191     (1) 
Net Tangible Asset Value per 
 share (c)                           1,201       1,185    16.0       1,192       9 
 
 
 

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