ServiceMaster Names Kim Scott President of Terminix Residential
December 04 2019 - 08:30AM
Business Wire
ServiceMaster Global Holdings, Inc. (NYSE: SERV), a leading
provider of essential services to residential and commercial
customers in the termite, pest control, cleaning and restoration
markets, today announced Kim Scott has joined as president of
Terminix Residential.
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ServiceMaster (NYSE: SERV), a leading
provider of essential services to residential and commercial
customers in the termite, pest control, cleaning and restoration
markets, today announced Kim Scott has joined as president of
Terminix Residential. (Photo: Business Wire)
“While we have made significant strides in our residential pest
control business, much remains to be accomplished to consistently
deliver unparalleled customer experiences,” said Nik Varty,
ServiceMaster chief executive officer. “We have systematically
improved our NPS scores, customer retention and are steadily
gaining traction in driving organic growth. We have embarked on a
bold journey to implement a powerful Salesforce information systems
platform, are rolling out our cleansheet initiatives and
transforming our organization toward a servant-led leadership
culture. To deliver on consistency in our operational excellence
path, we are happy to announce that Kim Scott will be joining us as
the Terminix Residential president. Our organization will benefit
greatly from Kim’s leadership and experience in driving a
customer-first culture change, enhancing productivity and
increasing our focus on growing recurring high-margin product
lines.”
Scott joins the company from Rubicon Global, a venture-backed
technology company that provides waste, recycling and smart cities
solutions to businesses and governments worldwide. After serving on
the board of directors for three years, Scott stepped in to the
role of president to support the company in advancing its mission
to end waste.
Prior to Rubicon, Scott was president of CHEP North America, a
division of Brambles Limited, for four years, where she was
responsible for the $2.3 billion supply chain logistics company
providing reusable unit load equipment to some of the world’s
largest manufacturing and retail companies. During her time leading
CHEP, she delivered improved business performance and increased
shareholder value through cultural transformation that drove
employee engagement, safety and customer loyalty, a go-to-market
strategy that delivered top line growth, and operational execution
that yielded cost out and margin improvement. In her 11 years with
Brambles, she held several leadership roles including, president
CHEP USA, group vice president global acquisition integration, and
vice president of operations.
Scott began her career as an environmental engineer for the
General Electric Company and U.S. Steel, and holds a B.S. in
Environmental Science from Auburn University. She served on the
Board of Directors of the U.S. Chamber of Commerce from 2013-2017
and the Advisory Board at the Wharton School’s Initiative for
Global Environmental Leadership from 2015-2018.
The company also announced the recent promotion of Lance Martin
to vice president of Field Operations, reporting to Scott. In this
role, Martin is responsible for driving the operational
transformation underway. He has been with Terminix for more than 25
years, beginning as a branch manager in Oklahoma and taking on
successive roles of increasing responsibility, serving as Southwest
division vice president since 2012. Martin has been a key leader in
the company’s transformation efforts over the past year and brings
with him significant experience and strong capabilities to the
Terminix leadership team.
About ServiceMaster
ServiceMaster Global Holdings, Inc. is a leading provider of
termite and pest control, cleaning and restoration services in both
the residential and commercial markets, operating through an
extensive service network of more than 8,000 company-owned
locations and franchise and license agreements. The company’s
portfolio of well-recognized brands includes AmeriSpec (home
inspections), Copesan (commercial national accounts pest
management), Furniture Medic (cabinet and furniture repair), Merry
Maids (residential cleaning), Nomor (European pest control),
ServiceMaster Clean (commercial cleaning), ServiceMaster Restore
(restoration and reconstruction), Terminix (termite and pest
control), and Terminix Commercial (commercial termite and pest
control). The company is headquartered in Memphis, Tenn. Go to
servicemaster.com for more information or follow the company at
twitter.com/ServiceMaster or facebook.com/ServiceMaster.
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version on businesswire.com: https://www.businesswire.com/news/home/20191204005279/en/
Investor Relations: Jesse Jenkins 901.597.8259
Jesse.jenkins@servicemaster.com Media: James Robinson
901.597.7521 James.robinson@servicemaster.com
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