Indosat Ooredoo and Synchronoss partner for unified customer engagement and new digital economy ecosystem
November 04 2019 - 08:30AM
Synchronoss Technologies, Inc. (NASDAQ: SNCR), a global leader and
innovator of cloud, messaging, digital and IoT products, today
announced that Indosat Ooredoo (IDX:ISAT), a leading telecoms
service provider in Indonesia, has chosen the Synchronoss Digital
Experience Platform (DXP) to deliver a unified, interconnected user
experience for customers across all of its engagement channels. The
Synchronoss platform will also support Indosat Ooredoo’s “future
digital economy ecosystem” project, a nationwide initiative to
encourage collaboration and develop new ideas, products and use
cases involving IoT technology to help drive economic growth.
Synchronoss DXP allows operators, service providers and other
companies to design and roll out a unified, interactive customer
experience across mobile apps, call centers, in-store point-of-sale
interactions and online. Indosat will use the Synchronoss platform
across all of its business units, for both consumer and enterprise
customers, to improve its operational agility and support new
digital services and features, plus third-party partner
offerings.
“The telecom services market in Indonesia is highly competitive.
For an organization of our size, scale and reach, we must go beyond
providing basic connectivity to pursue ongoing growth and long-term
success,” said Arief Musta’in, Director & Chief Innovation
& Regulatory Office at Indosat Ooredoo Indonesia. “We’re
transforming our business operations and pursuing a new approach in
which digital services, including those will be created via our
future digital economy ecosystem initiative. The Synchronoss
platform is a significant part of this process. By having new
service model, effortless and intuitive technology platform with
the agile process, we will be able to roll out new services more
quickly, do adoption of new experience, and we will get closer to
our customers as we interact with them more effectively across
multiple channels according to their preferences and
circumstances.”
Indosat Ooredoo chose Synchronoss DXP because of its
scalability, flexibility and wide-ranging built-in functionality,
which includes the following features:
- Effortless integration with legacy customer relationship
management and complex back-end systems,
- Easy-to-use, intuitive drag-and-drop dashboard that allows
staff without developer or coding experience to easily create,
configure and launch end-to-end digital customer journeys across
multiple engagement channels,
- Ability to quickly develop, connect and integrate new digital
services with minimal cost and disruption,
- In-depth data mapping and analytics capabilities that aggregate
and analyze customer data to create cross-selling opportunities
through customized offers, and
- Capacity to personalize customer care in real time based on
individual preferences.
“Operators worldwide are transforming their business models and
pursuing new digital features and services, in order to tackle the
competitive threat from OTTs and other service providers,” said
Glenn Lurie, President and CEO, Synchronoss.
“An essential part of this transformation trend is for operators
to radically rethink their approach to customer engagement. By
recognising and responding to customers more quickly and
intuitively, operators can add value, retain subscribers for longer
and open up new opportunities to cross-sell revenue-generating
services as well,” he said.
Lurie added, “This agreement with Indosat Ooredoo demonstrates
our continuing success in winning new operator customers and
expanding our footprint into important international growth markets
like Indonesia. Synchronoss looks forward to working with Indosat
Ooredoo to help bring its new digital capabilities to market, and
improve its customer engagement.”
To learn more about the Synchronoss Digital Experience Platform
(DXP) and its capabilities, please visit:
https://synchronoss.com/products/digital/dxp/.
About Synchronoss Technologies, Inc. Synchronoss (NASDAQ: SNCR)
transforms the way companies create new revenue, reduce costs and
delight their subscribers with cloud, messaging, digital and IoT
products and platforms supporting hundreds of millions of
subscribers across the globe. Synchronoss’ secure, scalable and
groundbreaking new technologies, trusted partnerships and talented
people change the way TMT customers grow their businesses. For more
information, visit us at www.synchronoss.com.
Investors:Joe Crivelli908-566-3131investor@synchronoss.com
Media Contact:Anais Merlin CCgroup (International)T: +44 20 3824
9200E: synchronoss@ccgrouppr.com
Diane RoseCCgroup (North America)T: +1 727.238.7567E:
diane@ccgrouppr.com
Synchronoss Technologies (NASDAQ:SNCR)
Historical Stock Chart
From Feb 2024 to Mar 2024
Synchronoss Technologies (NASDAQ:SNCR)
Historical Stock Chart
From Mar 2023 to Mar 2024