Synchronoss Drives Digital Transformation for Telkom Indonesia
August 05 2019 - 8:30AM
Synchronoss Technologies, Inc. (NASDAQ: SNCR), a global leader and
innovator of cloud, messaging, digital and IoT products, today
announced that Telkom Indonesia (IDX: TLKM), Indonesia’s largest
telecoms service provider by subscribers, will partner with
Synchronoss for Digital Experience Platform (DXP) to simplify its
business processes and enhance customer interactions and the
customer journey across all communications channels.
Synchronoss DXP allows operators, service providers and other
companies to design a unified, interactive customer experience
across mobile apps, call centers, in-store point-of-sale
interactions and online. Telkom Indonesia can use the platform
across all its business units, including consumer and enterprise
services, to improve its operational agility and support the
expansion of digital services that incorporate new media, content
and e-commerce offerings.
Telkom Indonesia will benefit from the DXP platform because of
its scalability, flexibility and built-in functionality as well as
its:
- Effortless integration with legacy customer relationship
management and complex back-end systems,
- Easy-to-use, intuitive drag-and-drop dashboard that allows
staff without developer or coding experience to easily create,
configure and launch end-to-end digital customer journeys across
multiple engagement channels,
- Ability to quickly develop, connect and integrate new digital
services with minimal cost and disruption,
- In-depth data mapping and analytics capabilities that aggregate
and analyze customer data to create cross-selling opportunities
through customized offers, and
- Capacity to personalize customer care in real time based on
individual preferences.
Glenn Lurie, President and CEO, Synchronoss, said telecom
operators worldwide face sustained competition from rival service
providers and OTTs, and that Indonesia is no exception.
“The challenge for operators everywhere is firstly, to transform
their service models with new digital features and services: and
second, to play smarter when it comes to customer engagement. They
need to radically overhaul their legacy operations and be more
intelligent and responsive to customers. In so doing, they can add
extra value, boost subscriber retention and unlock new revenue
opportunities,” he said.
Lurie added, “This new relationship with Telkom Indonesia is
another important step forward in our strategy to open up important
revenue and growth opportunities for Synchronoss in dynamic
international markets outside of North America. We look forward to
working with Telkom Indonesia to help them realize the potential of
their digital capabilities.”
To learn more about the Synchronoss Digital Experience Platform
(DXP) and its capabilities, please visit:
https://synchronoss.com/products/digital/dxp/.
About Synchronoss Technologies,
Inc.
Synchronoss (NASDAQ: SNCR) transforms the way
companies create new revenue, reduce costs and delight their
subscribers with cloud, messaging, digital and IoT products and
platforms supporting hundreds of millions of subscribers across the
globe. Synchronoss’ secure, scalable and groundbreaking new
technologies, trusted partnerships and talented people change the
way TMT customers grow their businesses. For more information,
visit us at www.synchronoss.com.
Investors: Joseph Crivelli, +1
908-566-3131investor@synchronoss.com Media
Contact:Anais Merlin CCgroup (International) T: +44 20
3824 9200 E: synchronoss@ccgrouppr.com
Diane RoseCCgroup (North America)T: +1 727.238.7567E:
diane@ccgrouppr.com
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