ALLENTOWN, Pa., Oct. 11, 2018 /PRNewswire/ -- Electric
service reliability for PPL Electric Utilities customers is ranked
in the top 10 percent nationally and first in the Mid-Atlantic
region, according to a key reliability measure from a national
engineering association.
Figures for 2017 performance from the Institute of Electrical
and Electronics Engineers (IEEE) show PPL in sixth place nationally
among 93 utilities when measured on the frequency of outages on its
system.
"A combination of investments in smart grid technology, in
upgrading power lines, poles and other equipment, and in
comprehensive tree trimming and clearing have paved the way for
this continued improvement," said PPL Electric Utilities President
Greg Dudkin. "We continue to use
technology to help us work smarter and more efficiently, whether
it's using big data to help drive improvements or studying how best
to approach the growing appetite for distributed energy resources
like solar, the customer experience remains our focus. The
communities we serve depend on us. Our job is to keep delivering
for them."
The average PPL customer saw well below one power outage of five
minutes or more over the course of the year. Last year was the most
reliable in PPL's history. Compared to 2007, PPL customers
experienced a total of 550,000 fewer interruptions in 2017.
Power quality and reliability are top factors in customer
satisfaction. Among large utilities nationally, PPL Electric
Utilities ranked third in customer satisfaction on that topic,
according to a recent national survey.
PPL Electric Utilities provides electric delivery service to
more than 1.4 million homes and businesses in Pennsylvania and ranks among the best utility
companies in the country for customer service and reliability. PPL
Electric Utilities is a major employer in the communities it
serves. It is a subsidiary of PPL Corporation (NYSE: PPL). For more
information visit www.pplelectric.com.
Visit our media website at
www.pplnewsroom.com for additional news and background
about PPL Corporation.
Contact:
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Joe Nixon,
610-774-5997
|
|
PPL Electric
Utilities
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SOURCE PPL Electric Utilities