Accenture Introduces Ella & Ethan, AI Bots to Improve a Patient’s Health & Care Using the Accenture Intelligent Patient Pla...
September 21 2018 - 8:30AM
Business Wire
Accenture (NYSE: ACN) has enhanced the Accenture Intelligent
Patient Platform with the addition of Ella and Ethan, two
interactive virtual-assistant bots that use artificial intelligence
(AI) to constantly learn and make intelligent recommendations for
interactions between life sciences companies, patients, health care
providers (HCPs) and caregivers. Designed to help improve
a patient’s health and overall experience, the bots are part
of Accenture’s Salesforce Fullforce Solutions powered
by Salesforce Health Cloud and Einstein AI, as well
as Amazon’s Alexa.
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The Ella and Ethan bots are part of the Patient Engagement
Support solution in the Accenture Intelligent Patient Platform, a
digital health solution that supports patients throughout their
healthcare experience, from participation in clinical trials
through managing ongoing treatment and wellness. The bots are
designed to deliver a more personalized patient experience and
better patient support.
- Ella is a virtual care assistant for
patients that provides medication reminders, vitals tracking
and appointment scheduling. This information enables life sciences
companies to provide patients with a personalized, interactive way
to manage their health and engage with their care team
members.
- Ethan is a virtual service assistant
for health care providers that enable life sciences companies
to help HCPs more easily engage with patients, better monitor their
health activity, and coordinate with other care team members to
provide critical services in a more holistic manner. This includes
providing proactive recommendations on content and services for
health care professionals to provide patients to support patient
treatment and improve engagement.
“The platform’s newest AI capabilities allow life sciences
companies to make recommendations to best support the patient’s
specific condition and lifestyle by gaining deeper insights into
patient behavior — in real time,” said Tony Romito, managing
director, Accenture Life Sciences. “With the inclusion of these new
AI capabilities, the Accenture Intelligent Patient Platform
continues to expand the value of using analytics and collaborative
technologies to support the healthcare industry’s goal to deliver
better outcomes.”
In addition to the introduction of the two bots, AI and process
capabilities have been embedded throughout the Patient Engagement
solution to improve the user experience, including:
- Onboarding Contact Center — that
provides intelligent guided experiences on recommended steps to get
patients access to therapy quicker and more easily.
- Adherence & Care Management Contact
Center — where AI recommends actions at the point of need to keep
patients on their treatment protocol with a more personalized and
coordinated experience.
- Provider Portal & Mobile App — to
provide physicians with better patient insights and fact-based,
intelligent guidance on the content and services available for
individual patient needs.
Accenture will provide live demos of Ella and Ethan at the
Accenture Dreamforce booth #1500, between Sept. 25 and Sept.
28.
Click here to learn more about the Accenture Intelligent Patient
Platform and additional AI capabilities that have been designed to
enable a change in how healthcare organizations are using advanced
analytics to drive unique clinical and economic value.
Salesforce, Health Cloud, Einstein and others are among the
trademarks of salesforce.com, inc.
About Accenture
Accenture is a leading global professional services company,
providing a broad range of services and solutions in strategy,
consulting, digital, technology and operations. Combining unmatched
experience and specialized skills across more than 40 industries
and all business functions – underpinned by the world’s largest
delivery network – Accenture works at the intersection of business
and technology to help clients improve their performance and create
sustainable value for their stakeholders. With 449,000 people
serving clients in more than 120 countries, Accenture drives
innovation to improve the way the world works and lives. Visit us
at www.accenture.com.
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AccentureCam Granstra,
+1-312-693-5992cameria.l.granstra@accenture.com
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