REDMOND, Wash., July 18, 2018 /PRNewswire/ -- On
Wednesday, National Oilwell Varco, a leading provider of
technology, equipment and services to the global oil and gas
industry, and Microsoft Corp. announced an agreement to collaborate
on digitally enhancing NOV's sales platform and field service
operations to deliver premier experiences, including project
management and drilling operations, to the oil and gas
industry.
As oil and gas producers continue to push to optimize
productivity and minimize downtime, NOV is leveraging Microsoft
Dynamics 365 to streamline business processes, access real-time
data and insights, and revolutionize field service operations with
a digital, mobile-first approach. With Microsoft cloud-powered
solutions, NOV is enriching legacy systems and processes to drive
consistency and visibility across platforms. The goal is to
increase revenue generation while reducing revenue leakage and
improve service margins through greater efficiencies, higher levels
of customer satisfaction, and better retention rates. Using
Microsoft Dynamics 365 is enabling employees across NOV's
departments to be more adaptable, reliable and efficient.
"At NOV, we're passionate about delivering the highest level of
customer service," said Clay
Williams, chairman, president, and CEO. "Field service is
the link between our customers and manufacturing, and with
Microsoft Dynamics 365 and Power BI, we're able to better
understand our customers' needs, identify the appropriate resources
for each task, and effectively address the issue, creating a
seamless experience."
Microsoft Dynamics 365 unifies customer relationship management
and enterprise resource planning solutions, allowing NOV's sales
and commercial teams to effectively identify and capture field
service opportunities and service managers to better allocate jobs
and resources. Field technicians can also access detailed job
descriptions complete with customer information, service needs, and
the equipment necessary to accurately and efficiently complete the
task.
"NOV continues to invest in state-of-the-art technology and
innovations to support the goal of delivering premier customer
service," said Judson Althoff,
executive vice president, Worldwide Commercial Business, Microsoft.
"Today, NOV is doubling down on its commitment to customers with
Microsoft's intelligent cloud and business applications by enabling
customer- and data-driven insights and actions."
About NOV
National Oilwell Varco, Inc. (NYSE: NOV) is
a leading provider of technology, equipment, and services to the
global oil and gas industry. NOV has been pioneering innovations
that improve the cost-effectiveness, efficiency, safety, and
environmental impact of oil and gas operations since 1862. The
depth and breadth of NOV's offerings support customers' full-field,
drilling, completion, and production needs. NOV powers the industry
that powers the world. Visit www.nov.com for more information.
About Microsoft
Microsoft (Nasdaq "MSFT" @microsoft)
enables digital transformation for the era of an intelligent cloud
and an intelligent edge. Its mission is to empower every person and
every organization on the planet to achieve more.
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SOURCE Microsoft Corp.