Amazon Website Hit With Glitches as Shoppers Seek Prime Day Deals--Update
July 16 2018 - 6:29PM
Dow Jones News
By Waverly Colville
Amazon.com Inc.'s website and mobile application were plagued by
outages Monday afternoon as the online retail giant kicked off its
annual sales event, Prime Day.
Users took to social media to report trouble getting access to
Amazon's home page, as they encountered error messages featuring
"the dogs of Amazon" -- the company's placeholder messages during
outages -- for at least an hour into the launch. The sale began at
3 p.m. Eastern on Monday and is scheduled to end at the end of the
day Tuesday.
An Amazon representative said that the company is working to
resolve the issue quickly and that only some shoppers are
experiencing difficulty. Amazon didn't disclose the cause of the
outage.
"In the first hour of Prime Day in the U.S., customers have
ordered more items compared to the first hour last year," the
representative added.
Amazon's stock price set a new intraday trading record Monday,
and closed up 0.5% at $1,822.49. In after-hours trading, shares
fell 1%.
Analysts and investors typically bank on the shopping event --
which is typically bigger for Amazon than Black Friday -- to
generate a revenue bump during the summer, something that helps the
company fund its holiday preparations.
The company-created holiday began in 2015 and has since expanded
to 36 hours from 24 hours. Customers can get deals at Whole Foods
Market, which Amazon now owns, and on Amazon products such as its
Echo electronics, Kindle books and Fire TV.
Earlier this year Amazon said its Prime subscription service,
which gives customers free two-day shipping, rewards, access to its
video streaming service and other perks, had more than 100 million
members.
--Laura Stevens contributed to this article.
Write to Waverly Colville at waverly.colville@wsj.com
(END) Dow Jones Newswires
July 16, 2018 18:14 ET (22:14 GMT)
Copyright (c) 2018 Dow Jones & Company, Inc.
Amazon.com (NASDAQ:AMZN)
Historical Stock Chart
From Mar 2024 to Apr 2024
Amazon.com (NASDAQ:AMZN)
Historical Stock Chart
From Apr 2023 to Apr 2024