ALLENTOWN, Pa., July 11, 2018 /PRNewswire/ -- PPL Electric
Utilities has captured the J.D. Power residential customer
satisfaction award for large electric utilities in the eastern
United States for the seventh year
in a row.
The award, announced Wednesday (7/11), means PPL has landed the
top spot among large electric utilities in this part of the country
for 15 of the 20 years that J.D. Power has been conducting its
residential electric customer survey.
"To consistently rank among national leaders in electric utility
customer satisfaction speaks to the remarkable employees at PPL
Electric Utilities and the way they approach their jobs," said
Greg Dudkin, president of PPL
Electric Utilities. "This award is a reflection of our collective
focus on delivering for our customers – every day."
PPL Electric Utilities' score of 747 improved on last year's
score by eight points. The average score in the large utility group
in the East is 706. Companies are ranked on a 1,000-point scale.
The East Large Segment is made up of 16 utilities. The national
average among all types and sizes of electric utilities, including
electric cooperatives, was 720, according to J.D. Power.
PPL also has captured 11 J.D. Power awards for business customer
satisfaction, bringing its overall J.D. Power award total to
26.
PPL Electric Utilities provides electric delivery service to
more than 1.4 million homes and businesses in Pennsylvania and ranks among the best utility
companies in the country for customer service and reliability. PPL
Electric Utilities is a major employer in the communities it
serves. It is a subsidiary of PPL Corporation (NYSE: PPL). For more
information, visit www.pplelectric.com.
Visit our media website at
www.pplnewsroom.com for additional news
and background about PPL Corporation.
Contact: Joe Nixon,
610-774-5997
PPL Electric Utilities
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SOURCE PPL Electric Utilities