Nuance Drives Innovation at Czech Republic’s Largest Bank, Česká spořitelna; Voice Biometrics to Improve Customer Experi...
June 18 2018 - 8:00AM
Nuance Communications, Inc. today announced that Česká spořitelna –
the Czech Republic’s largest bank and owned by Erste Bank Group AG
– is the first in the country to make mobile banking easier and
safer by leveraging Nuance’s voice biometric technology. The
project is part of Česká spořitelna’s recently announced
digital banking strategy that enables customers to authenticate
themselves by voice when calling their bank.
Česká spořitelna has deployed Nuance Security Suite voice
biometrics technology, which enables customers to simply speak in
order to verify their identity with contact center agents. Instead
of remembering answers to security questions, PINs or passwords,
customers are authenticated through the course of natural
conversation with a contact center agent. Nuance’s voice biometrics
technology works in the background to measure physical and
behavioural characteristics of callers’ voices, matching each
legitimate customer with their unique voiceprint to confirm their
identity.
“Česká spořitelna is the first Czech Bank to use voice
biometrics in its contact center. The technology takes the hassle
out of authentication. It’ll be faster, safer and easier for
customers compared to having to remember lots of different
passwords. It also means our colleagues can focus on helping
customers with their banking needs instead of dealing with password
resets,” said Bohuslav Hruša, Digital Infrastructure Expert at
Česká.
“We have seen a dramatic increase in consumers using voice
biometrics around the world. In 2017, the number of enrolled
voiceprints doubled to 300 million and biometric technology
successfully complete more than five billion
transactions,” said Brett Beranek, General Manager, Security,
Nuance Communications at Nuance. “We are pleased to support Česká
spořitelna on its digital transformation journey by deploying voice
biometrics to improve the customer experience and fight fraud,
while at the same time driving down contact center costs.”
Česká spořitelnais is the first bank in the Czech Republic to
join the growing list of leading enterprises successfully
leveraging Nuance’s biometric solutions. Customers from a diverse
set of industries are already enjoying rapid, widespread, customer
adoption of the technology. The Australian Taxation Office, ICICI
Bank, Santander, TalkTalk and Vodafone Turkey are among the
organizations that have each enrolled more than one million
voiceprints in their deployment of Nuance’s Security Suite, to
easily authenticate customers and prevent fraudsters from gaining
illegal access to customer accounts or information.
For more information about the Nuance Security Suite, go
here.
About Nuance Communications,
Inc.Nuance Communications (NASDAQ:NUAN) is the
pioneer and leader in conversational AI innovations that bring
intelligence to everyday work and life. The company delivers
solutions that can understand, analyze and respond to human
language to increase productivity and amplify human
intelligence. With decades of domain and artificial
intelligence expertise, Nuance works with thousands of
organizations – in global industries that include healthcare,
telecommunications, automotive, financial services, and retail – to
create stronger relationships and better experiences for their
customers and workforce. For more information, please visit
www.nuance.com
Trademark reference: Nuance and the Nuance logo are registered
trademarks or trademarks of Nuance Communications, Inc. or its
affiliates in the United States and/or other countries. All other
trademarks referenced herein are the property of their respective
owners.
Contact Information
For US PressKatie Byrne Nuance Communications,
Inc. Tel: 781-565-5000Email: katie.byrne@nuance.com
For EMEA PressVanessa RichterNuance
Communications, Inc.Tel: + 32-9-239-8031 OfficeEmail:
vanessa.richter@nuance.com
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